Intercity Removals

We used Intercity Removals for our move last week and were absolutely delighted that we chose this firm. From the first estimate until the last box was taken off their lorry their service was excellent. The team of movers were so polite and friendly and nothing was too much trouble for them. We had a lot of very heavy boxes to move as well as all our furniture and they worked tirelessly all day, going out of their way to make things easier and less stressful for us. They really made the whole experience very much easier and I would totally recommend them to anyone looking for a removal firm.

Service cost: £1295

I recently used Intercity Removals for my move from South Wales to Somerset.
The process was approached with professionalism and understanding from start to finish and nothing was too much trouble.
Claire in the office was always on hand to deal with any issues and all my queries and requests were responded to promptly and with apparent ease.
On the actual moving day, the team arrived on time and packed all my items with care. They arrived at the new address at the time they specified and with no damage or breakages.
I would fully recommend this company to anyone requiring removals and will definitely be using them in the future for my next move.

Service cost: £760

We used Intercity Removals to move my 85 year old mother across Cardiff which was a very daunting day for her and one we felt would be stressful. Intercity turned up on time and quickly assessed what they needed to do. The two lads were very polite and efficient and just simply got on with it. Then at the other end despite the new address being on the first floor and the fact they had to use a lift there were no complaints from them and no drop in their efforts. And no breakages!!
We would like to thank the two lads and the backroom staff at Intercity Removals for their wonderful service and help in making this a stress free day for us all and would highly recommend their company to anyone.
Thanks
Steve & Louise Franklin.

Service cost: £340

I chose Intercity removals after browsing reviews. And I must say they deserve their good reputation. Everything went well from the first contact to the end of our removal. They were right about the size and the number of cupboards. They even accepted to reuse some of a previous removal 6 months earlier. They assign as many men as necessary : 3 for packing, 4 for the removal day. All were on time, very efficient and very polite. No particuliar stress for that day, they are very efficient. And professional : a particuliar care to dismantle and reassembly furnitures, to protect floors, to comply with our requests. I would highly recommend them to my friends or call them again in the future.

Service cost: £1400

Intercity recently moved us to our new house in Newport. They provided a comprehensive quotation, which was very competitive. Following this, they were flexible and understanding as the conveyancing chopped and changed completion dates - always available to discuss availability. They arrived pre-moving day to partially pack us and were careful, quick and professional. On the day of the move they arrived on-time, quickly loaded and awaited keys to start the moving in. All seemed effortless and nothing was too much trouble. After every van unloaded I was asked to inspect to ensure nothing was left behind, furniture was re-assembled carefully and correctly.

I'd hands-down recommend Intercity Removals to anyone looking for a smooth stress-free (as much as moving can be) moving experience. Excellent value for money and very polite, friendly and hard working staff.

My thanks to the team that helped us.

Mr & Mrs Thomas - Newport.

Service cost: £1100

Over the moon! From the first email the team were extremely efficient and fast with responses. They even changed my move date at extremely short notice. Literally came out to me within 2 hours of my phone call! George and Adrian were very polite and took good care of my furniture. They also dismantled my bed and put it together again. Also had 20 free boxes delivered to my door a few weeks before the move. I definitely recommend Intercity Removals. Punctual, friendly, polite, efficient and professional. They won't let you down.

Service cost: £342

I have moved many times and all over the country. I have used many different removal companies and I employed Intercity Removals because of the good reviews online. I highly trusted and believed in the capabilities of the staff.

On the day of the move I discovered that the two removal men who turned up could not speak English. This made matters very difficult, as nobody was able to explain anything in detail. I even had to ring the office to have someone interpret for me.

Once my belongings were delivered, I discovered that not only was everything dumped in a chaotic way, so that it was impossible to move within the flat, bt items were broken. They took no account of my visual impairment and of the consequences their actions had. Kitchen boxes and Clothes were all mixed up and
dumped in an haphazard way.

One of my lamps is broken and I had to purchase parts that they did not bother token she to refit afterwards.

I really hope nobody else will have such a bad experience, but I recommend to check the capabilities of the removal men before accepting the quote and hiring people from this company.

Service cost: £850

We used Intercity Removals for a move from Bristol to Pembrokeshire, with pack up and unloading spread over 2-days - a great recommendation from the Intercity team.

The team; Florin, Robert and Adrian were hard-working, (very strong!), and very accommodating with delays our end in securing the keys to enter the property. We appreciated their efficiency, tidiness and helpfulness (they reassembled beds for us at the end of a long day). I would highly recommend Intercity Removals - a great experience from start to finish.

Move size: 3 Bedroom Home Service cost: £1600

Do not recommend, there are lots of more reliable and affordable removal companies available.

Firstly I was told the charge would be so high because they absolutely had to have 3 men do the move. However only 2 turned up with no knowledge that there was meant to be 3.

Then my washing machine was broken during the move process as it was working fine before the move but after the drum no longer turned. It took multiple phone calls and 2 days for anyone to get back to me to say they can do nothing about the broken appliance. But they sure didn’t take 2 days to phone me and get payment for the move itself.

Overall the 2 removal men were very good and worked hard considering there was apparently no way only 2 men could do the job, but the company is expensive and just there for the profit with poor customer support should something go wrong. I will not be using them the next time I move.

Move size: 2 Bedroom Home Service cost: £410

I can’t recommend Intercity Removals highly enough. I used them for my move from Cardiff in October and they were brilliant. Catalin & Ciprian not only arrived early, they were exceptionally helpful and thorough, nothing was too much trouble and they had such a great attitude. They were so careful with everything. The office really kept in touch with us throughout the process too. Moving is stressful but I can honestly say that Catalin and Ciprian did their very best to remove that stress.

Move size: 4 Bedroom Home Service cost: £595

I was greatly impressed by your removal team, the speed and efficiency with which they worked, and also the great care they took to wrap and protect our precious framed pictures and antique items. Very congenial and good natured people. In a very few hours they had packed all the stuff, transported it a hundred and fifty odd miles, thoughtfully fitted it into the new house and gone on their way, leaving us happy to have known them.

The team we dealt with on the phoneintehoffice were fabulous too - polite, friendly, really expert and they gave us a great deal of confidence at what was a very stressful time.

Thanks!

Michael and Katy.

Move size: 4 Bedroom Home Service cost: £1200

Edi & Alex were absolutely fantastic in moving me from Wales to Scotland over two days. They were very quick and efficient at packing up the van and unloading ... done in an hour both times. And very professional every step of the way. And they went beyond the call of duty to get my 3 -seater sofa out of my old house AND into the new flat without having to take the doors off (unlike the movers who moved me into my old place) ... particularly with taking it apart and putting it back together to get through the too-narrow doorway to the new lounge (I was prepared to leave it behind and/or taken to the local dump in Scotland). Intercity's customer service was fantastic from my initial enquiry through the booking and subsequent follow-ups. Everyone at Intercity made what was a really stressful situation for me a lot less problematic. I highly recommend them. If they ever branch out to Scotland, I would happily use them again for my next move.

Move size: 2 Bedroom Home Service cost: £1074

Intercity had good reviews so I rang them up and they did a quote on camera in may. All was going well, very, very friendly. I paid the full amount plus enough money for storage. We bought a house at the end of june, we notified them that we would be wanting the furniture as soon as possible please. All good, all friendly. After a few weeks we had a call to say they would be loading up onto a van the next day.

They said then it was all loaded and which day it would be arriving, which would be on the Wednesday, Tuesday evening I had a phone call to say there was a problem, we need to pay another £500.00. It turns out they had under estimated the amount we had there to fetch out. If that is the case why they not say so when they took it and put it into storage. By now it was already in Portugal, with another firm that had picked it up from the uk, they were called GO PANDA. We told intercity they can't charge us more after all this time and it was their fault they hadn't charged us what they now said it should have cost. She said that yes it was their own fault but would stop delivery if we didn't pay... no way was I going to pay anymore.... I had a phone call from a man, his name is DAVID DAVIES who works in partnership with GO PANDA. Between them they sorted it out, but intercity took the money from them to pay for their mistakes. KEEP WELL AWAY FROM INTERCITY..... GET IN TOUCH WITH GO PANDA. I REALLY CAN'T THANK THEM ENOUGH... BRILLIANT COMPANY, AND THANK YOU DAVID DAVIES... DISGRACEFUL BEHAVIOUR FROM INTERCITY

Move size: 2 Bedroom Home Service cost: £3000

We used InterCity to pack and move us. The initial video call to get a quote was very well done. The packers were so efficient and did the whole place in less than three hours! On moving day itself, they were brilliant. We felt so relaxed as they just loaded everything up and made the day really easy for us. When unpacking, we realised that they had packed all our things really safely and everything was in perfect condition.

Our packers and movers (Nick, Catalin and Vio) were all really friendly guys and worked really hard throughout the day. The office staff replied to emails really quickly and were helpful and friendly.

Overall, really pleased we chose InterCity and would highly recommend them!

Move size: 3 Bedroom Home Service cost: £1150

We glad we found InterCity Removals. They provided excellent service from start to finish. We had Ciprian on the video call to do the survey and he gave us an honest opinion which allow us to do more research and comparison with other movers. Support from Grace in the office was also great. On the moving day, Nick & Florin provided with outstanding experience from loading, dismantling to the delivery at the new home. They are super fast, efficient and friendly which make the whole day smooth & stress free. We can't recommend them and the company enough. If we move again, we will not hesitate to use them again and we will recommend to our friends and family. - Sabrina & Rob

Move size: 2 Bedroom Home Service cost: £984

Our move was from South Wales to Devon, so around 100miles. The removals men arrived very promptly on the day of the move and got to work straight away. Although we arrived in Devon around mid day we were unable to pick up our keys until later in the afternoon. It was reassuring knowing our belongings were being kept safe and secure. They were very efficient, professional and skilled in their field. We had some tricky areas of the New house to navigate with large pieces of furniture, but they made it work and put everything where it needed to be. Thank you o much for making our house move feel like a breeze!!

Move size: 3 Bedroom Home Service cost: £1000