Helpful Movers

I booked 2 men for 2 hours for moving 1 bedroom to an address that was 2 mins drive. I didn't have any large items apart from a couch which was dismantled already, boxes and a computer desk. From the beginning they complained that they were not going to be able to make it within 2 hours and that they didn't know the flats were located on the 3rd floor (although this was communicated in writing to the person that took the booking). The driver was spending more time pretending to arrange stuff in the van (for loading and then for unloading) than actually doing work. Both men were constantly asking for assistance with carrying (from me and my friend who was helping as well). In the end, me and my friend ended up, most probably, doing more work than "helpful movers" to make sure that they won't overcharge. I did complain to the person who made the booking, who said that he's going to investigate, but he never came back to me. Overall bad attitude, unprofessional (they were asking personal questions - like reason for moving, how much will the rent be etc.), carrying things half way, slow, lazy, defiant, not listening to instructions. Worst £180 spent...

Move size: 1 Bedroom Flat Service cost: £180

I booked these guys to help pack and move into my new home. It was a last minute move and I've got a 1 year old baby and 2 year old toddler, so not that much chance to prepare on my side. The service I received was absolutely terrible, really shockingly bad. When they showed up they were a bit curt and rude, but I paid no notice at first, as I hadn't booked them for their conversation. The packing was disastrous. None of the big furniture items were wrapped/protected. Drawers and doors weren't secured. Items, including clearly fragile items and open containers, were just thrown into boxes. At first I thought they were just incompetent, but it got to the point where I think it was actually malicious. Furniture was repeatedly banged and dropped causing damage to the items and the property. They were that bad that one of them actually managed to seriously hurt himself. When it came to the actual move, it transpired that they had actually missed an entire room (the kitchen, not some hidden cupboard). They were already way behind on schedule, and they had already caused so much damage that I decided to deal with the kitchen myself and let them crack on. It took them more than 2 hours to make the 30 minutes journey. The unloading was equally as chaotic with stuff being bashed and dropped, and they repeatedly ignored requests to put boxes in specific rooms, choosing instead the nearest ones. They were extremely unprofessional, asking lots of personal questions and having a really long winded chat with someone that they bumped into off the street. All in all an appalling dreadful experience that I wouldn't wish on my worst enemy. Really heartbreaking to see your stuff being so badly mishandled.

Move size: 3 Bedroom Home Service cost: £1685