DBM Express

BE WARNED!!

By the very nature of DBM's dishonestly in dealing with my grievances
I am sure there may be a comment below rubbishing my claims.
It appears they have done similar things with other bad reviews.

Perhaps read them and make up your own mind.

I have nothing to gain from this review, I simply wish to warn people
about what they might encounter from the services at DBM.

If DBM wish to contact me, you have my details, we can resolve this
issue and I can amend this review accordingly.

Below is a précis of events and their incompetence.

As a cabinet maker I hired DBM to lift a heavy table I had made for a client into a
basement from the street.

They made assurances that the operation would be conducted as per my
instructions using four men and ropes.

On the day only three men turned up, they used no ropes and broke a very expensive table.

The team would not admit what they had done, accused me of trying to deliver
an already broken table, became aggressive and were asked to leave.

When phoned, Eduard (unsure of company role) admitted fault and offered appropriate compensation for repairs to their damage.

Since trying to chase this up I have been lied to, ignored and am now positive after giving
them many chances to rectify the situation that they just do not care.

If this is the kind of service you would like to receive when moving your valuable items
then they are the guys for the job!

Service cost: £38

We were nervous about using a relatively small and young company but they were a fraction of the cost the local big remover quoted. The reviews we saw convinced us to go with them. All the reviews concerning their high level of professionalism and care of the property they handle were true. We moved from a 5 bed detached house in a London suburb. They packed up our contents (which took over 10 hours )the day before we moved with great care. They may not have shiny new vans but no one could do a better job. Highly recommended.

Service cost: £2200

Due to circumstances beyond our control we had to find a removal company to pack our 4-bedroom London house and move 182 miles to the Peak District. We had already received quotes from two national removal companies and were depressed at the size of their quotes and the lack of availability.

DBM Express came to our rescue, and were able to accomodate us within 48 hours. Eduard came the day after we called to survey the house. We were delighted when his quote was less than half that of the "big boys".

His team arrived promptly the following day, and worked tirelessly wrapping and packing our posessions. They were unfailingly courteous, very careful with our belongings which were wrapped perfectly and packed neatly onto their vans. They tidied up behind them and assured us that they would meet us at our new home at 8am the following day. Despite having to contend with a huge number of tradesman and their vans at our new property, they unpacked us as swiftly and efficiently as they had packed.

We have no hesitation in recommending DBM Express, and would never think of using one of the national chains ever again.

Thanks also to Bianca who was super-efficient and really helpful in admin.

Service cost: £1700

Going through insurance claim.

TV screen (£2500 worth tv) was damaged beyond repair.

Cabinet, in front of me, was snapped.

The guys worked hard, but they lack the know-how, preparedness and professionalism required. Hired because they are cheap and have very much regretted it.

They did turn up a day earlier to pre-pack -fine, but they took four additional hours to pack the next day which was potentially a breach of my purchase and sale contract of the property (we needed to vacate by 1pm - they knew this).

They worked around the clock, but wrapped the tv in a blanket and not bubble wrap as anyone else would do.

I had full evidence and photos showing the fingerprints on the screen, which were ALL from DBM. When Dragos, an employee of DBM came to view the damage once we tried to turn on the TV again, he wiped the fingerprints off despite my clear instructions not to. This was also done in front of my tenant.

Service cost: £576

DBM offers a service beyond expectation and we cannot thank them enough! Not only is the quality of communication excellent at every level but their desire to accommodate the vagaries of the house moving process could not have been bettered. Having suffered more than one change of date and finally a contract exchange the day before completion there was then a 3 hour wait to access our new property. The removal staff did an 11 hour day without complaint and remained courteous and kind at all times. If you want to find out how it really should be done go DBM!

Service cost: £1750

Recently we moved to a new place with help from DBM. I found the moving very professionally handled from arranging a survey visit to negotiating a reasonable price for their services and also offering an insurance coverage for our belongings with no extra cost or imposing conditions on packing them selves in order to provide coverage. The workers who did the moving where very polite and accommodating and extremely fast if you consider that we moved two flats into one bigger in a morning. Highly recommended and would book them again. Many thanks for helping us with our moving!

Service cost: £480

DBM did a video call upfront to get an impression of how much stuff needed to move. That was very efficient and also a safe way of avoiding any surprises for both sides.
The service staff at the office was extremely friendly and helpful. I called in several times as the date of my move wasn't certain until a few days before. They were great about it. They were also great in providing me with different options and their prices. With some places you try to avoid calling them, DBM is the opposite. You like calling them, because they're so friendly and helpful.
On the day of the move, the three guys were very efficient, but without being stressed or under too much pressure, I.e. they took good care of fragile items for example. Everything worked as it should: smooth, efficient, and if unsure, they asked me how I wanted it done.
A really great job!

Service cost: £565

Considering it was the hottest day of the year (and we live in a town house) the guys didn't stop. They arrived at 8am, our belongings were packed up by 12pm & delivered (with no damages) all on the same day to our new address in Woking.

It was a great service and Bianca was also very accommodating when we had to change the removal date at short notice. Having shopped around for a quote, they were the most competitive and by far the most professional and responsive to deal with.

I would highly recommend their service.

Service cost: £730

Our total experience with DBS Express from start to finish was excellent.
We had to change our moving date at fairly short notice 4 times due to solicitor conveyancing delays and DBS were accommodating every time.
On the day they arrived promptly and the house contents were packed up and loaded into the vans quickly and carefully.
The unloading at the new house was equally quick and without fuss. All items moved were handled very carefully and there was no scraping or bumping of walls etc during the move.
We were very happy with the whole episode, and would use them again without hesitation.
We would be happy to recommend them without reservation.

Service cost: £600

I found from start to finish that DBM Express provided an excellent service when handling the removals for my recent relocation from Essex to Merseyside. Bianca's administration was very helpful and accommodating when I was waiting for my completion date to come through. On both pick up and drop off, both Dragos and his colleague where courteous, efficient, speedy and helpful, helping to keep my stress levels to a minimum! I felt their service provided excellent value for money and I would certainly use them again.

Service cost: £850

I interviewed six other removal companies and originally turned down DBM due to receiving another competitive quote but I'm so pleased I reviewed my choices and went with them as they were excellent. I had a two bedroom flat to move from London to Inverness and didn't use the packing service so packed up my personal items and kitchenware myself. They arrived promptly at 0730 to prepare for two drop-offs in Inverness. They co-ordinated and organised everything perfectly and took their time to pack everything very carefully which took about 3 hours. I met them at 0830 the next morning and all my belongings arrived safe and well with no breakages. The team were extremely professional, helpful and polite and offered to help position things when they were put in rooms at my destination. Bianca in the head office team was also very reassuring and helpful all along the way and ready to quickly answer any questions or concerns I may have had. I would have no hesitation in recommended DBM - it made my move a lot less stressful than it could have been! Thank you very much :-).

Service cost: £1800