Casey's Removals

Recently used John Casey’s removal company to move my extremely elderly parents from Kent to Surrey. The service we received was first class from the initial meeting to discuss the move right up until the last piece of furniture was in place in my parents’ new home! John and his team did a remarkable job. The removal guys were extremely professional friendly and helpful and managed to smile all day despite the fact we moved on the hottest day of the year ..38degC!
Great job! Can highly recommend this company!

Service cost: £1000

Well the day didn't start well as the heavens opened up and it poured all through the day at both addresses. Anyhow the fellah's turned up on time, were very friendly, courteous and used lots of initiative .
My move was odd as I had to "break the chain" I.e. I moved out but couldn't move in for several weeks. Luckily the place I was buying has a massive storage shed and the 'seller's' allowed me to direct Casey's here. Anyway the lads loaded up and set off for St Leonards I eventually caught up with them and yes it was stilling pouring with rain. I mention all of this as once the van was unloaded I never saw my stuff again until the 3rd July. Casey's had ordered my stuff extremely well and the nice touch was they had wrapped my two double and one single mattress in plastic to keep them clean and dry. I never asked them too, they just did, hence my earlier comment about initiative.

So overall based on my experience I wouldn't hesitate to recommend Casey's to friends and family.

Service cost: £1788

Caseys provided two very big lorries. They turned up at 8.30am and after surveying the house to ascertain the load, the men started carefully loading the 1st lorry. They were very professional, friendly, helpful and efficient. Although we had done our packing ourselves, they found a few things they thought ought to be better packed. They very quickly packed those into boxes they had brought along. Both lorries were ready to leave within 3 hours. When we got to Romford, there was quite a long delay obtaining the keys, but they did not mind and waited patiently chatting to us. Once we were able to get into the house, they unloaded our belongings again taking great care with everything. They managed to get our piano through a small hall and a 90 degrees turn. Nothing was lost or broken. They worked very hard, but remained very cheerful and hardly stopped for a cup of tea. They took all the stress away from us for which we were very grateful. We would recommend Caseys without hesitation.

Service cost: £2300

They arrived on time, assessed the items to remove, discussed which rooms they were being moved into, I literally was moving just over the road, from an apartment to a house. They worked really hard and were very professional and most important were extremely considerate of the items they were moving. Also they let me layout each of the rooms and moved a few items by inches if necessary, I am fussy - but they did it with a smile on their face!
I would definitely book Caseys again.

Service cost: £1008

Casey’s completed packed all our belongings on day 1 and loaded all boxes. 2nd day arrived promptly and completed by midday! Their work rate was simply phenomenal. Had to wait some time at new address but again worked extremely hard despite having to bring some large items up 3 floors via the stairs. Collected all empty boxes about 100 and packaging when asked. Their staff cannot be praised to highly and we were so pleased how that helped us through a stressful couple of days.

Service cost: £2000

Having used the commercial side of this removal company for two office relocations I had no hesitation on using them for my own house move.
As expected, they arrived promptly, all of the removal men were well presented, polite and took care with my personal possessions.
No question or request was to small or irrelevant for them to deal with and all done within a more than reasonable timeframe.
Upon reaching the other end, as with all house moves the keys had not been handed over. They waited patiently out of sight until they were asked to unload. Again great care and attention to detail was taken, even when I needed things moved a few times.
They disposed of rubbish, took apart beds etc and re-assembled at the other end.

My brother also used the service, my Mum will do when she moves in a couple of months time. Highly Recommended!!

Service cost: £1200

Unfortunately I have had a very unprofessional experience with John from Casey's removals. Paid close to £5000 up front. I was told the delivery would arrive Sunday morning at 10:00am which was too early. I asked for it to be changed but they said no so my husband had to take a day off work. The delivery arrived at 17:00pm that day and when I complained I was told the driver missed the ferry and anyway it was only an 'ETA'. Things have been broken - a precious Ming vase, and I have been told that they will not even honour the £50 compensation in their T&Cs. A beautiful suede recliner was left uncovered (it should have been placed in a clear plastic protection bag) and is ruined but Casey's refuse to pay for having it cleaned. An IKEA cupboard was pulled apart instead of dismantling. But Casey's refuse to pay the £50 compensation for that either. John Casey has refused to take my calls since the money was paid in full. I have said I will take this to the Ombudsman or even court, and I have been informed by John Casey that they will 'fight me rigourously' to defend themselves. I am disappointed that I chose the wrong company out of 5 options available to me and now I am paying for the damage both emotionally and financially. I would strongly advise those looking for a decent removals company not to use this one if they treasure their personal belongings and prefer to have an after sales service once they have paid in full. And this could have all been saved by an email from John Casey to say 'look I'm sorry, we have messed up and your delivery will be later than planned' but we received nothing.

Service cost: £5000

Casey removals were fantastic from start to finish arriving on time shook hands with us introduced themselves we had packed ourselves with the boxes they had provided which were all marked clearly so I could tick which room they were to go to and also I knew which items were in each box they started at 8.30am and finished at 11am we then had to wait then we met them at our new place at 12.30 got keys at 1pm they finished unpacking at 3pm very quick would thoroughly recommend them.

Service cost: £1000

Casey's
Quoted on the night in writing and was held for over until move happen 4 months later, I box myself using boxes and wrapping supplied by Casey's some of the larger items which I needed a hand with the two guys assisted on the day . I never felt rushed at moving in or out the Guys just took a steady pace and didn't leave until I was happy . Although I am not planning to Move again soon I would happily use Casey's again
Great work Thank you .
Peter.

Service cost: £900

Casey's team of 4 arrived earlier than expected which was not a problem for us.  They were very courteous, respectful and considerate with our furniture.  They did not stress us by trying to push us to get things moving faster, they worked at a very steady pace. It was one of the hottest days of the year - 32 degrees - but give these guys credit, they did not flag!  We thought we were organised - but that did not prove to be the case and nothing phased this team.  I expect there was slightly less pressure as we were not moving on "completion" day, but I have absolutely no doubt that the team would have dealt with it if we were.  We were collecting furniture from the local Big Yellow Storage and I forgot my lock up number.  This delayed everything by at least an hour, but still these guys were calm and did not show any annoyance at my stupidity!    I cannot recommend Casey's Removals enough.   Steve Casey came along to price the job and he gave me the utmost confidence to the point that I did not even bother to get 2 other quotes which I would normally have done.  When we have to move house I will definitely employ Casey's services again.  They were professional and, I think, extremely reasonable on cost. .

Service cost: £900

On beginning the unpacking I found items incomplete in the box, for example remote controls and leads were not packed together, leads for items were not packed with them (still searching re speakers), items from the same drawer were not together - Mont Blanc leather pen holder found but it's matching leather notebook not with it. Top of Royal Albert butter dish found but the base is nowhere to be found. Leather jackets and other expensive coats/jackets stuffed into a box instead of hanging boxes. Numerous fragile items put in boxes unwrapped,including antique glassware, some of which have been damaged. The majority of the boxes were marked 'miscellaneous' which is not very helpful and certainly not descriptive. The hedgetrimmer was found in a box in the bedroom. Despite repeated calls to Caseys on the matter the manager has not returned my calls in six days. Overall not a good experience and I would not recommend them to anyone. keep looking for another removal company if you value your posessions and them assisting you in the process of unpacking in a logical manner.        .

Service cost: £1500

Ronnie and his partner arrived at 09.00 on the dot and were friendly, polite and professional throughout.  They quickly but carefully loaded all my belongings onto the van and unloaded them the other end. I did not have a huge amount of items (very little furniture) but rather a lot of heavy boxes containing hundreds of books. The entire move took less than an hour from door to door and I was very happy with the service. My dealings with HQ were also easy and they were very helpful.  I will definately recommend Casey's to others and will use them again for future moves.

Service cost: £220

Casey's Removals in Beckenham were very accomodating about the short notice change of removal dates. The office staff answered the phone promptly and were courteous, helpful and rang back when they said they would. Casey's Removals did all the packing up of our 3 bed house on the morning of the moving day and arrived promptly and ready to go. The men asked about certain items when needed. The men were in uniform and remained cheerful throughout what was a long day. They made the move feel much less stressful than expected. All good.

Service cost: £1200

I moved house with Casey's recently and the 2 guys who moved my stuff were very helpful, professional and efficient. However, it's the staff in the office who are the problem. Firstly all quotes are without VAT, so an extra 20% will come out of your bank account. Secondly, they do not provide T&Cs so they can effectively make things up as they go along. I had to ask the guys to take one of my items of furniture into storage as they could not get it into my flat (at a cost of £96), but at no point were any T&Cs shared, so when I came to get my item out of storgage, they told me I would be charged an extra £150 VAT (£180). I had no choice but to pay them. Then what was really dodgy was they just took it out of my bank account - they had kept my bank details on file.
Now I check my bank statement thoroughly each week to make sure they don't take any more out since I wouldn't trust them not to do this.
They may seem cheaper than other companies, but that's because there are hidden costs. I would not use them again.

Service cost: £400

Casey's were recommended to me by a friend. I requested them to move my large flat in central London to Wales with several drop offs to my children enroute. Logistically I thought this would be a little nightmare as ensuring everybody, including myself, gettong what they should. I may have thought it difficult but their methodical and professional approach could not be faulted. Everybody from the office through to the men on the job were efficient and friendly and I cannot recommend them highly enough
EG.

Service cost: £2200

Back in Jan this year contacted these guys and had a guy called terry come round to do a costing to move 3 bedroom items to storage until we completed on our new home.
The quote was reasonable and I went ahead. After he had left to wanted to google caseys and found a few negative comments.
i rang the office which was local to me and was explained thoroughly about the negative reviews. I took a chance.
anyway a day after the snow in jan the removal van came on time in the morning with a couple of chaps. They were polite and started to work. An hour later a smaller van came along with another couple of guys and efficiently packed my stuff onto the vans.
it was all done in just over 3 hours and the house was left spotless.
last week called caseys to redeliver my furniture to my new place in Putney. They arranged a parking suspension and Were bang on time for 1130 yesterday.
The team of four were great, put all the furniture back together and put boxes in their various rooms as mentioned to them by me.
the whole process from beginning to end was pain free and I would recommend anyone to use these guys for peace of mind.

Service cost: £2900

This is the third time in around a year that I have used casey's removals. The 1st time I used casey's a friend recommended them. Then I used them to move my son and now Ive used them to move my business. 
I would like to say a big thanks to the guys for working over the weekend to get everything ready for business on Tuesday. Also a big thanks to Matt who was employed by casey's to reinstall the computers, printers, scanners etc.
Brilliant service once again 
PRINT LOGISTICS.

Service cost: $8500

This is a very professional company from start to finish. The vehicles are very clean and staff are all in uniform. This was the only company from all the quotes we had that gave us a booklet with all the terms and conditions. It's very nice to see a family run business doing well in this day and age. I think that is something in it self. I'm very grateful to Casey's for making this a very Pleasant expericene. Moving house is a massive ordeal so this made it a lot easier.

Service cost: £3150