Casey's Removals

I am happy to report that our move was stress free thanks to the professionalism, reassurance, efficiency, punctuality, patience and overall manner of the guys moving us (Don, Macik, Raffaelo and Stu - if I remember their names correctly!) I had a couple of worries such as access to the new property because of the size of the lorry but they said they would manage and this meant reverse parking into an area with hardly any room for manoeuvre whilst being so polite and courteous to our new neighbours. Any valuable items including an envelope of money was checked with me before packing so that nothing was unaccounted for and I found this very thorough and honest. They also continued to work alongside our kids who sometimes had a lot of questions and who were tearing around the place in the new home!! The administration over the phone was also nothing short of reassuring and helpful and it was a great start for Mr Casey to come and quote extremely accurately. It is safe to say we are very happy customers and will recommend Casey's Removals highly!

Service cost: £3460

We used Caseys for our move in August 2017. A price was agreed upfront and we checked it on the telephone with Caseys.
The price was comparable to other moving companies who had visited our property, seen the extent of belongings requiring packing and given us a fixed quote, so we felt we could trust and rely upon it as accurate and agreed. After Caseys had packed up our belongings we then received a telephone call informing us we owed them an additional £1,032 if we wanted them to move us the next day on the premise more boxes were required than they had quoted for. We were shocked at this and the extra money demanded. We did a spot check on the boxes packed, the boxes were 3 completely different sizes (so the number needed for a move would vary in each instance depending on how many of each size were used), and a considerable number were half full at best.
We were not told that extra boxes had been needed to pack up our belongings until the packers had left and it being literally a matter of hours before we needed to move. We tried to reason with the owner but he was aggressive and rude and refused to meet us half way in terms of the extra cost. He also demanded we pay the entire cost upfront that night before he would send the movers back the next morning for our move.
This effectively left us with no real alternative in the timeframe than to pay the money. It felt like a shakedown and I am left wondering how often they do this to others as removal companies must know the customer cannot go with another company at such short notice, especially after having paid the money upfront. We feel aggrieved and will also be taking this up with the trade body and if necessary to the small claims court.

Service cost: £2800

Our big move went very smoothly, the movers were very professional, arrived early in the morning (before 8). They only took two short breaks for a drink. They were very efficient and quick and most importantly, nothing was broken, everything arrived with no damage. They reminded us of ants at work because they were running to finish early and everything was in the lorry by 11.30.
We were worried about our outside plants but they took all of them, even our tomato plants which we enjoyed in our new house.
They took away all our stress, thank you very much guys.

Service cost: £1576

We needed to have help with a small move (books, bedding, clothes and a couple of chairs), to be taken to and returned from short term storage during electrical works on our one bedroom flat. We were quoted £240.00 plus storage plus packaging, and agreed to go ahead on that basis. We booked on Friday and the pickup was for the following Monday, so quite short notice.
I decided on Monday to double check everything, it turned out that the £240 was only one way - we would have to pay the same again to get our stuff back. When I objected I was told that this was made perfectly clear during the quotation - it was not - my partner checked more than once. The cancellation charge was 70% of the full price as we cancelled on moving day - so 70% of £480 which did not seem fair on several fronts. By threatening legal action I was told that they would keep my deposit of £130 and leave it at that. £130 for ab-so-lute-ly nothing. Not happy with this company at all. There was no option for zero stars.

Service cost: £507

Make sure you use this company for your removals ! This family run business sent 4 strong and organised lads who filled a 40 footer quickly, then waited around for several hours for our completion before unloading everything without fuss. They dismantled beds and wardrobes and rebuilt them !
Top drawer and whilst we don't intend to go through moving again for many years, when we do we will be using these guys! Indeed they gave a quote and price after the first visit which was very reasonable. Casey's are the tops !

Service cost: £980

Casey's sent an experienced person to survey our home for the move. He was friendly, relaxed and very organised. His plan for our move was the best of our 3 quotes and we made the right choice.
The efficient, fast and careful team loaded our belongings onto their large lorry (not a luton van which would have been inadequate) the day before, which I felt helped with the stress of the move and made sure our kids were in their assembled beds by the following bedtime. It was not an easy move as we went temporarily to a smaller rented home but Casey's did a great job and fitted our furniture in.
I would recommend every aspect of their service.

Service cost: £2340

I collected a couple of quotes, one from Casey's, one from a national firm. The national firm needed chasing to return a quote, and even then just sent me an automated email without an apology. We consequently went with Casey's and couldn't have been happier. Our move was slightly complicated as we needed to move half of our belongings to a residential address and half into storage. I also needed to change the date. None of this was a problem for Casey's who accommodated our changing plans. On our two move dates we had a fantastic team who were polite and handled our belongings with care. Would definitely use again.

Service cost: £2175

Imagine the stress of moving out of a twenty room house and all the contents amassed over the course of seven years, and into two separate properties (including plants and garden furniture) and all on the same day. This was quite a project! From the moment we first met with Terry the sales person from Casey’s they took everything in their stride. Advised us on the best plan, when to start packing and which days to move what trucks of items to prepare for which days (it took three including a Sunday). Throughout those three days, the guys that came to move us were prompt, courteous and extremely strong!! Where we were confused and tired, they were calm and organised. Nothing was too much trouble and by the end of moving day every piece of furniture was in the right place in the right house and we could breathe a sigh of relief. AMAZING team.

Service cost: £5000

So happy with how my move went. Terry came a gave me a quote, a lovely man, explained everything to me. Reassured me about my move. Once booked, I was constantly popping into the office (was near my home) to collect boxes and bubble wrap. The girls are all so lovely, friendly and reassuring. On the day the guys turned up on time and loaded up the van quickly and efficiently. They were very nice, polite and friendly. Any fragile items I couldn’t pack, Terry packed carefully with blankets and the correct materials. Once we arrived at the new property everything was unloaded and put into the correct rooms. Beds, wardrobes etc dismantled and then reassembled. I really couldn’t fault Casey’s Removals, they really gave a first class service. I would highly recommend them. I have 1 more move in the future and I wouldn’t use anyone else. Casey’s all the way. Well done guys.

Service cost: £888

In preparing to move, I got 3 quotes and Casey's were the most favourable and compared like for like with the other 2. I opted for the full pack and move service and delighted I did. The chaps that turned up were pleasant and worked at a pace. They then appeared at 6:30 the following morning 300 miles North at my new home. Again unpacked the lorry and placed boxes in the appropriate rooms, reassembled everything they had dismantled and again did all this with good spirit and pace. I eventually unpacked everything and was amazed at how well packed it all was. Not even as much as a chip or a mark on anything. I cannot recommend Casey's highly enough. From estimate and quote through the entire process, an absolute delight to deal with!! Well done the Casey's team!!

Move size: 4+ Bedroom Home Service cost: £3800

I was delighted with the work done by Casey's Removals who undertook to move me from the south of England to Scotland, no mean feat! They arrived to pack for me the day before and were punctual, thorough, fastidious and professional while remaining positive and friendly. They checked continuously with me and were very reassuring when I had a question. I could not have asked for a better experience and would highly recommend them to anyone, they made what might have been a stressful occasion into a very straight forward undertaking for me. My experience of them unloading at the other end was done expertly, quickly and efficiently, and all done with great good humour especially after the long drive they had undertaken. I particularly appreciated the input from Bruno, who was reliable, helpful, friendly and very good at his job.

Move size: 2 Bedroom Home Service cost: £6696

A big ‘thank you’ to Casey’s Removals for brilliant service. An inspection from Terry and his advice gave us the confidence to book them for our move. The team were thoroughly professional, accommodating, courteous - the packaging, careful and brilliant - on the day the lift at the property was out of order and we were on the 3rd floor, but no problem, the team brought along an hydraulic crane ( very impressive ) and made it all so easy! I have no hesitation in recommending Casey’s for your move - from telephone inquiries, quote and the whole team; many thanks your professionalism.

Move size: 4 Bedroom Home Service cost: £1416

I had to organise a removal company at last minute notice as my exchange and completion dates changed and the original company I had booked were unavailable. The office team were extremely accommodating as I waited for confirmation of the new moving date. I actually called them whilst I was in A&E and they couldn't have been more helpful. They held onto a date for me until the very last minute. Being local, meant I could pop over to the office to get all the boxes I needed, and these were sold to me at a discounted rate and added to the final bill. On the moving day, the team arrived on time, they were friendly and professional. They chatted to my daughter before she went to school, and made it feel like an exciting day for her. They quickly went through the house, and loaded up the truck. The dismantled all the beds and the dining table. They were mindful of my pet and were very professional throughout the day. They used blankets and packed the truck with extreme care. Nothing was damaged in the move. They unloaded the house and re-assembled the beds and table. There were no hidden extras or costs. I couldn't have asked for a friendlier and efficient team. They made moving a very stress free feat.It made the day go well. I would use them again in a heartbeat. It was nice to use a local firm too.

Move size: 4 Bedroom Home Service cost: £1390

I was going to shop around to find the best quote but after the visit of the representative of Casey's removals I didn't shop around. He gave me a good price plus the level of service I would receive. On the day of moving I was nervous and anxious of the stress I was about to go through. When the removal guys arrived they were friendly and put my mind at rest straight away. They treated my contents with care and always asked questions about what I'm taking and what's staying. Loaded up quickly and then on our way. Got keys and they were there already. When unloading asking where we wanted items to be put. Big thanks to them guys nothing broken. I must Amit it was a lot easier than I thought it would be. Stress free. Thanks again to all.

Move size: 3 Bedroom Home Service cost: £1896

We hired Casey’s for a local move from Addiscombe to Woodside. Turned up nice and early in the morning, packed everything into the lorry promptly and went on their way to wait for completion. Everything was then unloaded at the far end, and anything that didn’t have a clear room to go to they asked where we wanted it and where to put it.

Only minor gripes, we were harried a few times over when we would have keys (out of our hands as we were waiting for legal completion) and there were some issues hooking up the washing machine (this was OK) but this distraction meant that the dishwasher was forgotten and not hooked up.

Overall it was a great service and would definitely recommend for a local service.

Move size: 2 Bedroom Home Service cost: £850

Casey's removals arrived promptly early on the Sunday morning before my move the next day. With minimal instruction they had the 'quite full' house cleared within a couple of hours. I was concerned that even with a large van that everything would fit. These guys really know what they are doing. I had a number of delicate and unusual items that needed careful handling and they really did take extra care to look after my precious items and kindly re-packaged some pieces that perhaps I'd not packed so well. Next day the final things were cleared and they were off to my new place. Completion of the house purchase was delayed, so they had to wait a couple of extra hours for me to turn up but they were straight to work, no grumbles. Yet again they just need a quick tour of the house to know what went where and I just let them get in on with it. They needed very little instruction and seemed to work so intuitively that where they placed key items is where they will remain. They didn't just 'move my things' they actually thought about where I might want them to be long term. Items that needed to be dismantled where magically back in one piece with no fuss. My previous removal experience with a VERY WELL KNOWN removal company was a disaster, so I was a bit worried, but I can honestly say that my experience of Casey's Removals was like 'night and day' by comparison. Wonderful service from Steve and his fantastic team throughout! Two weeks on and I am delighted I chose Casey's for my move. Thanks so much.

Move size: 3 Bedroom Home Service cost: £1490

We used Casey’s to move from Beckenham to Bromley and we couldn’t have asked for a smoother service, the initial quotation was very informative and the estimator really put our minds at ease, the girls in the office were always at the end of the phone to answer any questions and the removal crew themselves were just amazing, hardworking a polite, we couldn’t believe they moved our 3 bed house so quickly the furniture was taken apart and put back together again perfectly and there was no issues at all. Thank you so much Casey’s Removals, we will definitely be recommending you to friends and family.

Pack & move £1980

Move size: 3 Bedroom Home Service cost: £1980

We were very anxious moving from a 2 bed flat to our own house with 2 toddlers. The visit from Terry prior to moving was very reassuring. We decided to pay for packing and moving to save ourselves the minimum of stress. With so many other worries, including changes to completion day, mortgage monies not clearing till the last minute and not forgetting that we were in the middle of a lockdown, the move itself couldn’t have been in better hands. We’d especially like to thank Mark and the other guys for their hard work and patience on the day of the move. Everything came over, nothing missing and nothing broken. Brilliant.

Move size: 2 Bedroom Home Service cost: £1740