Anglo Pacific

I spoke to the staff in Glasgow many months before I was due to move to America. They seemed kind and helpful, but perhaps their constant requests for updates as to when I was going to use their services were more to meet targets than genuine care? After the rest of my experiences I now wonder. I hate thinking that as I liked pat and Gail. However, looking back there were warning signes. For example I was 'convinced' with clever objection handling to take out an insurance policy on my possessions, even though I was assured that the people packing my things were very experienced and knew exactly how to make sure that they were well taken care of. I did this. The packers did seem very efficient, Although I did feel that the thin paper they used for my breakable items was not what I had expected. In fact, I felt grateful that many of my most precious items had already been packed with and under the guidance of a friend who works for UPS in the damages department. She is well aware of the type of packing that protects against damage. In the USA I suddenly got an email in very poor English from a company called contour. I thought that the first email, because of the poor grammar and wording was some kind of scam. A second one came and I contacted Gail in Glasgow who said that this strange message was from their agents in the USA. After a call to them to try to organise a delivery date I was horrified by the calibre of the agents. I was trying to explain that I would be back in the UK for a while and the delivery had to be before or after. The girl with whom I spoke was rude, abrupt and had very poor English. She 'repeated' back to me a list of information completely at odds with what I had told her.Then she hung up. I spoke to Gail and she had to intervene for me. Thankfully the people in Glasgow still seemed to feel some sense of customer service. It became apparent that I would not get the boxes until after I was back. I was a little disappointed but it was not a large matter. Then Irma happened and the US agents did not get the items off of the dock and into a warehouse before the event and I was charged several hundred dollars for harbour fees on top of the almost £3000 I had paid between the costs of the transportation and the insurance fees. When I got back trying to deal with Contour to get my items delivered was a bad joke. I was made to feel as if they were doing me the biggest favour even considering delivering to me, and they would do it at their leisure and convenience. Both my husband and myself tried calling them and got the same rude, abrupt attitudes in bad English. Emails to them were ignored for days then when we got answers they ignored questions or requests and repeated that I had to understand that they would deliver at a time suitable for their own scheduled routes. The emails were, again, poorly worded with terrible grammar and English.Finally I was contacted by someone who seemed to know what he was doing. The delivery driver gave us a set time for delivery and was very much true to his word on the time he arrived. However, although my contract said unpacking would be done onto floors and tables, it was obvious that he and his very sweet young companion were on a tight schedule so we started unpacking. We found some damages right away and he said to make sure I recorded them. I contacted Gail and she advised me to photograph them and send the pictures to her to pass to the claims team.At this time I had said to her I wanted someone in authority to contact me about my experiences. After several weeks and several emails back to Gail and finally a message and comment on the service on facebook, I heard from the claims department who told me that a claims form had to be submitted within 14 days of receiving my goods. This time had already passed. I emailed back and pointed out that they already had the pictures. No response until I contacted Gail again. Then they conceded that they had the pictures. I filled in the form and sent it off. There was almost £600 worth of damage. Next they asked me to resend the pictures cataloging what part of the claim each one referred to. Frankly I think a picture of a bed with dents and scratches obviously relates to a bed with dents and scratched and a picture of a broken samurai statuette clearly matches the picture of a broken samurai warrior statuette. As initially they asked me to send pictures of the damages and supplied no claim form I think the whole system was an atrocious disaster. I still had not heard from anyone about my experiences and did not have time to spend chasing up, as I had started work. Also, there is no contact phone number for customer service on the website. Finally, I received an 'offer' of settlement for the damages. £95.00. When I argued it seems that the damage to my bed is 'only cosmetic' and not of importance. The damage done by bad packing by the ANGLO PACIFIC packers is my fault because I should have made sure they packed liquids properly. And they have decided the value they want to pay for other items. Yes..I realise now that the insurers are Anglo Pacific themselves and that the insurance policy is not worth a jot. If I had just kept the premium aside and risked breakages I would have been better off. Tonight I am furious as I pointed out that I would have to buy a new bed as the damage has totally spoiled the look of my bed and I have worked hard to make the perfect romantic room for myself and my new husband. The attitude of the claims advisor Fiona was callous and uncaring. In effect she said that as far as they are concerned they have to do enough damage that it cannot be slept in for them to be interested. In other words they can damage your furniture to beyond you wanting it in your house as long as it is still in one piece! Also, I have asked her repeatedly for a manager to contact me about the whole experience and her attitude has been 'What for? A manager won't change anything'. She is probably right. If her attitude and the standards of care and professionalism I have had from this company and its contractors is anything to go by, the managers are probably no better. I would actually have been better off and far less out of pocket leaving the bed, the one item of furniture I brought, back in the UK and getting UPS to ship my stuff. Nothing I have sent through them has ever been damaged.

Service cost: £2700

Anglo Pacific were an absolute nightmare from the word go:

They got the quote wrong so I ended up paying more than expected.
They forgot about my moving date so I had to live surrounded by packed boxes for weeks.
They couldn't find my flat on 2 occassions when they were supposed to deliver my boxes, so I received those late.
They forgot to supply bubble wrap.
They brought the wrong plywood cases so my fragile things had to go into normal cartons.
They were extremely unorganised, very poor customer service.
It's been an extremely stressful experience.
Do not use them!

Service cost: £850

We've just spent £6 500 on shipping costs, and an additional £3 500 on 'fully comprehensive' insurance for our household contents and high-value German motor car from London to Auckland. The car was delivered to me covered in a cement-like substance on the boot, roof, bonnet, and down one side. Someone had taken a rag to it in an attempt to rub it off! Bottom line is paintwork scratched through to the metal, with much of the car needing to be re-sprayed. I've followed the Anglo Pacific claims process, sending them photo's of the damaged car 'in situ' at the delivery location, and Anglo Pacific is saying I'm not covered! When I complained about the lack of response to my emails, I was informed of the company's seven business-day reply policy! This is our fourth international move, and by far the worst one! I will never recommend Anglo Pacific.

Service cost: £10000

I used this company to ship a tent out to Australia for a few weeks of camping that we were doing and had nothing but endless problems with them. Looking at these reviews now I really wish that I’d read them before as ALL the problems people have had I also had with them.
My bad experience started virtually as soon as I had parted with my deposit..prior to doing this I was told by my sales rep, Campbell, that “we will be able to pick up from you in London at any place any time no problem”. This became..” we will only pick up from your place of work at 7am because of parking” even though I don’t get to work until 9 each day. Somehow I knew were in for trouble.

So again during the sales process I was told that our requirement that it was imperative that we received the goods in Australia by the 19th of December was “no problem” (4 months after shipping and being told 8-12 weeks), I am now sitting in Melbourne on the 30th of December with no tent and having paid a heap of extra charges that weren’t made clear to me at the time of booking (yes I’m sure it’s all covered in the small print).

At one point we were told that Customs needed to clean the tent to bring it into the country which would cost $60. If we didn’t want to pay that then we had to pay them $55 to dispose of it.

Service cost: £200

Most disgusting company ever. I've just wanted to make an international shipping with Anglo Pacific to the UAE. AVOID them as far as you can! Before booking the service, we agreed that the boxes would be shipped out with the next boat. It was the most important for me. They kept sending me preformed automated emails instead of relevant ones. Eventually, they missed the next available shipping date. When they were not able to give me another date and I arranged shipping with another company, this time-waster delayed to give me the collection address just to lose even more time although I asked him four times.. In addition they issued me a very nice invoice for the collection from London to London. So they kept half of my money. I have never met such a crap service ever!

Service cost: £409

Hi All

I hope everybody is having fun at the beaches of Sydney today, though the tempratures are gearing to be good.
I moved from UK, I choose Anglo pacific company over many other service providers as because they have special service manager with an excellent company and customer relationship.
My stuff was all over the house, the profesional team came to my house and gathered my stuff around the house and packed it up and disposed my belongings.
The overall price did not include providing boxes as I had told them that I have my own boxes but I was impressed that Anglo Pacific came with its own boxes which they did not charge anything extra for.
I was also impressed by the courtsy of the packing crew who were very much organised and came specially clean clothes and shoes. I also like there vans which had hard top closing unlike some others which don't have secure locking. I was given notification of the shipment date and time. I could track my belongings and other very easily on their website.
I received my goods in very wonderful state as they had never left. Hats off to Anglo pacific Iam deeply in their gratitude for doing this special service at such a low price.

Service cost: £2354

1. They broke our fragile wine glasses by not putting protective packing around each glass. I attempted to make a claim under their £40 per item, but was sent an insurance claim form. Because of the excess we wouldn’t be able to claim.  By this stage I’d read the reviews, so knew claiming was next to useless! 2. After I told them to quote me to the 25 floor, we had to pay extra to have the goods taken a little further than a house front door to the goods lift.  Even though it was easier (no steps and not even a curb) than taking the items up to a first floor which they include for free!  Mind you, a very good friend of mine who had moved a month before us using exactly the same companies wasn’t charge any extra to go up to a 5th floor. 3. We had to chase them to ship our car from London - which was finally sent about 6 weeks after they said it would be. They told us not to pack anything in the car, so it could pass through customs quicker. But when I finally got the car home I opened the hatch back to find 2 boxes belonging to 2 different people - this must've delayed customs. But we obviously paid to ship our own items which we could have put in our car - whilst Anglo Pacific avoided paying shipping costs on the 2 items which shouldn't have been in our car!  I even found a note in our car stating there were 2 boxes in the boot.  I hope the strangers items we got with the car weren't of sentimental value. I wish we had read reviews before we shipped - very silly us. I really hope they go out of business!

Service cost: £2500

Note: It was a shipment from UK to US but I am unable to select US for some reason

Summary of the main points:
- hidden charges regarding the customs clearance. Totally unclear and lack of responsibility. They handed you over to another company who extorted me for more money
- my original quote 'disappeared' after I had decided to ship with them and the amount was more than I thought it was meant to be. The quote was stored on a web page which I'm sure is deliberate so they can remove evidence of it as opposed to emailing
- some items in it went missing and got broken. I filed an insurance claim within all parameters but despite months of chasing still got nothing back

Avoid.

Service cost: £250

I can hardly express my dismay when I opened the last of my boxes in NYC only to realize that my most valuable items and most of my pricey kitchenware was missing. What makes matters worse is that I did NOT choose AngloPacific. I had hired Schumacher Cargo Logistic from the USA because of their immaculate record and my very satisfactory past experience with them. As it turned out, Schumacher PARTNERED with AngloPacific and I had no say in the matter.  We had 2 pick-ups scheduled for the day: my flat in Central London and my storage unit in Staples Corner near Cricklewood. The guys from AngloPacific arrived late, so they only packed my little flat. They seemed nice and one of the men had me PRE-SIGN loads of blank forms telling me that they were going to collect my property from the storage and then repackage everything at their warehouse. I did NOT see what they did. They work under the cover of their warehouse and the fact that they MUST repackage your items because of their insurance and customs clearance. Thinking they were good people b/c they had been contracted by Schumacher, I went along with it. HUGE MISTAKE.  When I complained to Schumacher here in NY, they refered me to AngloPacific in London. The girl in charge of finding my missing items does not give me updates despite my emails requesting them. How difficult can it be to locate the two crooks on their payroll that laid their hands on my stuff??  Because their guys had me pre-sign the blank pages, I cannot claim compensation through the insurance. I'm fuming because: 1. They got paid to move me. 2. On top of that, they denied me my rights through trickery by having me pre-sign blank documents, and 3. my property in THEIR custody DISAPPEARED. CONCLUSION: they stole from me. No, I am NOT a happy camper. If they don't make a genuine effort to find and return my belongings soon, I will go to the UK consulate in NYC and I will file a police report for stolen property through them. So help me God. .

Service cost: $5000

I probably won't get my money back but hopefully this will direct other customers to use another company as this is still happening.

I used Anglo Pacific following a referral however the customer experience has been shocking. I was moving from the UK to New Zealand and instructed Anglo Pacific in January 2017 to undertake the move. I was not made aware that the Wellington port had been closed since November 2016. Once the shipment had arrived another NZ moving company sent me a bill of 400 dollars as the shipment had to go to Napier then be transported back to Wellington port. I complained that I was not made aware of the port closure at time of booking and would expect them to pay the charge for their oversight. They apologised via email and stated in writing "Once “Force majeure” had been declared in Wellington we did not have any indication in to how long would be in place for and we/I thought it may only be for a few weeks. I appreciate that you were not initially made aware of the charges"

however they still refused to settle the extra cost. They kept referring me to their terms and conditions which states "Force Majeure", protecting them from natural disasters etc. I agree this should be in place for after a customer engages in a contract and an unforeseen occurrence happens. In this case the port had been closed for three months! There are similar reviews on this site and others with similar tones, Doug Dyer the manager dealing with me was not helpful at all and customer service non existent.

Service cost: £3000

My baggage was sent by Anglo-Paciffic with cheap DHL parcel service, despite promising careful baggage handling. There was more than a week of delay and boxes had to be opened and items destroyed, due to the promised road service at the point of sale, was not actually available. Almost everything solid was broken on arrival and some of my suits where torn by fragments of hangers. Anglo-Paciffic refused to compensate me and only tried to discourage further inquiry by passing me to 3rd parties.

Service cost: £600

I have sent boxes from London to Sydney over 12 weeks ago. I had no updates or contact from AP. I finally contacted them to find out where by boxes are, and they told me that they were with Allied Pickfords in Sydney and I was provided with a contact I have tried this contact repeatedly, and constantly get an out of office message. I contacted Allied Pickfords directly and was told that my boxes have already arrived but that they have not been provided with a contact number for me or my customs forms. That was two weeks ago, and I still have not got any update or my boxes.
This is very upsetting and I will not be using them again.

Service cost: £270

Absolutely disgusting company. Anyone who is thinking of moving anything with them think twice.

They destroyed over 500 pounds worth of expensive china due to incompetent packing. We had insisted on packing everything ourselves to avoid such incompetence but were denied and fed false information by the packers.

Their guarantee is an absolute joke too. 30 days is nowhere near enough of a time frame for disputes; who can unpack a large family's worth of things in 30 days after moving to a new country?!

Customer service is unempathetic as ever; why should they? They already took off with your money.


Look anywhere else apart from these guys. Most of their glowing reviews are fake and complete bs.

Service cost: £4500

Anglo Pacific are an absolutely terrible shipping company. Their customer service is appalling, they are incredibly rude and unhelpful and I would caution everyone against using this service at all. They lose bags and simply do not care about their customers. Avoid them at all costs. The rebiews on their official website must be made up because they are certainly not representative of the company. They seem great until they actually pick up your bag at which point all care and customer service is lost.

Service cost: £112

Excellent and professional service. Anglo-Pacific's quote was spot on (other shippers had grossly overestimated). Goods arrived well-packed, damage-free and on time (with a courteous call from the delivery team 30 minutes before arrival). In fact, we were given a specific arrival time between 8-9am (rather than the usual estimate of between 8am - 5pm), so we were able to get on with our day rather than wait around. The agents Anglo-Pacific used in Canada were very helpful in dealing with customs. Recommend.

Service cost: £4200

We paid extra to have our belongings couriered to ensure the safe arrival of them, however when they arrived we found many of the boxes squashed and broken. All of our boxes had 'low value' on them, even the tv's, none of them had any 'fragile' stickers on even though we had to list everything inside and they could see that some of the stuff was fragile. Numerous items turned up broken, they were all safely packed and padded out so for them to have broken it would have had to be really thrown around. One of the boxes had to be opened to haev something removed and when repacked, was obviously done so carelessly, not putting back the protections we had in place around certain items. When we contacted about the insurance we paid loads of money for, we find out we have to pay to actually use it. What was the point?! I wouldn't recommend this service at all.

Service cost: £1200

My experience with Anglo Pacific's shipping service was great. Everything was explained clearly and in detail regarding what was and was not included in the service. I didn't have a huge amount to send home after two years in the UK, so used their self packing service. An assortment of boxes were dropped off at my home on the day of my choice. I just used the ones that fitted my needs the best, arranged to have them collected. Everything arrived safely and within the timeframe that I had been advised. Would happily recommend Anglo Pacific to friends and family.

Service cost: £300

WORST COMPANY EVER! I REPEAT! DO NOT USE THIS COMPANY! They are a rip-off. I paid for a 6-12 week shipping service and it has now been over 15 weeks and my shipping has not arrived. The staff I have been trying to contact are so rude and unhelpful. They do not seem to care that my shipping has not arrived - very annoyed that I didn't read other website reviews on this company, I only read the ones on their website, which I now believe to be completely false. I regret handing over a lot of money to this company for a shipping service that is just false advertising. Very, very disappointed - the staff (INCLUDING MANAGEMENT) need training on customer service. The whole company needs a better operating system.

Service cost: £500

I have had a similar experience to other reviewers. Reasonably good service at the start and with the collection of our items. However, once they arrived in New Zealand in December, a number of the uninsured items were broken or lost. This adds up to hundreds of pounds worth of our effects.

I have tried to contact the London office for some information on our missing items, but have had no response so far. Some of these are precious family items so very upset these are missing. Poor service.

Service cost: £4000

I was planning my move from London, UK to Pune, India in July 2019 and invited few companies, including Anglo Pacific.

It wasn't only the cost that led me to make a decision to go-ahead with Anglo Pacific but the sales person I met ; I was so impressed with him that I thought entire delivery experience will be like that but it ended up being absolutely opposite.

After having an experience, let me share few tricks that you should avoid.

- Sales person will do an estimation on a higher side and will give you the quote accordingly for e.g. I got a quote for around 368 Cubic Feet (pls avoid over-friendliness of the sales staff)

- At the time of packing, the packing team freaks you out saying that you have too much of stuff and it won't fit in your estimated quote and you would obviously like to refrain from packing everything (pls pack everything that had estimated earlier and try to pack clothes yourself because that would save a lot of volume)

- My final packing volume was 318 cubic feet and I paid approx. GBP 2,500 and the refund I got for 50 Cubic Feet less than the estimate, was just GBP 40 (get a pricing for different volume of cubic feet, if any service provider refuses to do that, take that as a signal and avoid that company)

I raised my concerns with Anglo Pacific on the unfair settlement but no response at all.

I do not know what will be the experience with others but above are some of the best practices to follow when you're planning your move. Get a pricing for several volume scenarios to avoid getting into a situation and it leaves you with a very bad feeling.

Move size: 2 Bedroom Home Service cost: £2500

I did not choose this firm my removal firm in New Zealand did. My items were collected in NZ on the 6th of June 18 I still have not received them.This company have at every stage I have called them lied to me about the delivery estimated time. They are useless. They have now put another month on my delivery estimate. They are absolutely horrendous to deal with I really really do not trust them. I have sent emails of complaints and now have contacted the British Assosiation of Removers.
Take my word on this stay well clear spend your hard earned cash on a firm that cares. No option for New Zealand on drop down menu.

Service cost: £2500

This company are unprofessional and they damaged my goods, so I had to make a claim. After many e-mails backwards and forwards to them they still have not paid up on the claim I made in 2018. They offered me way below the claimed amount, and still have not paid up after two years and just ignore my e-mails! There insurance is a joke and not worth anything, as they never pay up! I have never dealt with such an unprofessional worldwide moving company before, that do not care about their customers!

Move size: 3 Bedroom Home Service cost: £6000