Total Moving Solutions Ltd

Moved from San Francisco, US to Nottingham, UK. I can't recommend James at Total Moving Solutions enough. The previous reviews of TMS I read all talked about a high level of communication, and that was definitely the experience we had. Moving is challenging, and moving countries is even more challenging. Having one person you can come to for questions and concerns is incredibly valuable. So many other companies may pass you off from person to person or not even reply. James is the opposite. I have a chain of 75 emails between us from the beginning of our first contact through to the final delivery to give an idea of how he's always responsive and communicative, answering all of my questions. He was also the only person who gave us honest advice when we were evaluating other companies. Things like what is worth moving, what isn't. Guidance on how to prepare for the move and how to size our shipment accordingly. He was also transparent with which companies they partner with. They truly serve as a centralized place to handle both sides of the move and have great partnerships on either side. Movers showed up on time, everything was wrapped and packed perfectly. And with all of that came in with the best price and all of our belongings arrived in great condition and on time. Just book with them now, no need to keep looking.

Move size: 1 Bedroom Flat Service cost: £4300

We needed 3 large items to be moved from Ireland to the uk. We paid what we now think is a high price. They told us on Friday that the furniture would be collected on Tuesday (4 days later) without giving a specified time. Bearing in mind they were coming to collect on a working day so not having a specific time wasn’t helpful, which meant needing to take time off but only giving 2 days notice. Delivery was another ordeal. They told us on Friday (again) that they would deliver on the following Monday. Both my partner and I have jobs so can’t arrange for time off on the Friday afternoon for the Monday. We settled with delivery after 4pm. They rang me at 2:45pm to say they were outside. I told them I’m not home. Came home at 3:55pm and they weren’t there (lack of communication here was frustrating). Texted the person appointed to contact you and his reply was ‘returning at 5 apparently ??’. Side note: this person was an avid texter and would text and ring trying to get your business but when things went awry would disappear. Someone from the company rang at 5 to say they’re stuck in a bit of traffic but on their way to you. Phoned at 5:40 to ask where they were, the reply was ‘they’ll be 25 mins’. It is now 6:30 and they’re still not here. WOULD NOT RECOMMEND. I’m not sure if they think we just lounge around with ample time on our hands and an unlimited budget to pay them, but that really isn’t the case.

Move size: Partial Move Service cost: £1349

I contracted TotalMovingSolutions to handle the move from London UK to Porto, Portugal. I have to say that this was the most competent removal service (after having experienced another 2), I've haver had. The team handled it flawlessly! Even last minute questions and changes, everything went smooth.

I definitely recommend TotalMovingSolutions for any international move, and definitely will keep them in my radar for whenever I will be requiring a new removal.

Move size: 2 Bedroom Home Service cost: £4950

I emigrated to Western Australia from the UK in September 2023. I booked TMS as my removal company through a recommendation from a blog. I emailed TMS and within 24hrs I had recieved an email from Scott, my move agent, with all the information I required to plan my move. Communication was excellent and Scott was always happy to answer my questions. The quote for the shipping was one of the best I recieved (from the 4 I requested) and the service was excellent. TMS arranged for my furniture to be packed at my home in the UK, with all packing materials supplied and unloaded into my home in WA. Other than a frustralting delay through customs in Australia the whole process was great. My furniture arrived undamaged and all accounted for. TMS were great and I would definately reccomend.

Move size: 3 Bedroom Home Service cost: £3309

Living in Germany, I enlisted the services of TMS to have some furniture and keepsakes from my grandparents brought over after I had to sell their house. I was quite nervous about everything going smoothly and arriving undamaged, especially since I couldn't be there for the packing and pickup.

However, all the schedules (pickup, interim storage, and delivery) were well adhered to, and most importantly, everything was excellently packed. The packing list along with the labeling of the boxes, were thoroughly done.

I not only want to highly commend TMS and Mike, but also the subcontractors and movers involved.

Though a small liqueur glass was broken, I can easily brush it off with a German saying: "Shards bring luck!"

It’s also worth mentioning that Mike managed to organise everything for me on very short notice, with just about two and a half weeks' lead time. The price and service were well worth it.

Many thanks.

Move size: Partial Move Service cost: £1325

We used TMS to move relocate to New Zealand and have had a first rate experience. Scott, Melissa and the Team were with us each step of the way, and able to flex to our arrangements as they changed in New Zealand. We had a few small breakages en route - nothing costly, and the insurance excess would have wiped out any recovery. So TMS offered a small in-house gesture of goodwill, which was a very decent touch at the end of an all-round excellent experience. We won't be using TMS again as we're definitely not moving to the other side of the world again (!) but would strongly recommend them.

Move size: 3 Bedroom Home Service cost: £5000

I was moving from London to Southern Ireland and thought that this maybe something I could do myself ..... Wrong !! Not only is a move in itself daunting but the paperwork that customs require now due to BREXIT was another factor that was draining. I turned to TMS for their assistance and Scott from TMS handled everything for me and took the whole stress factor of both the move & customs away. Both James & Scott answered any questions & concerns I had and were very professional throughout the whole process. My goods were collected & delivered as promised with no issues. Thank you Scott for all your help and support throughout. If you want a company who don't cost the earth and get the job done I strongly recommend TMS given my experience with them. Thank you TMS !!

Move size: Studio flat Service cost: £1800