Relocate Removal Company Limited

We paid for a two-day move, but, on the day, the team insisted completing in one day, so we had to rearrange work to cater for them. To rush the job, they wanted to move all of our belongings into the garage of our new house rather than into designated rooms, and they argued when we told them no. Several items of furniture were damaged, and the process for making a claim is very time-consuming (you have to send photos and quotes for repair by post). Our bannister was damaged as witnessed by my husband, but the team denied this and claimed it was damaged before the move. Team were rude on the day - rolling their eyes and tutting when we were checking the house prior to signing the forms (because they wanted to get going quickly). Team arrived with no tools so had to borrow ours (which had to be unpacked), and they refused to move items to the garden shed as they had not brought floor covers with them. They are very persistent in demanding all money before completing the job but mysteriously difficult to get hold of when you want to complain (one week - no reply). All in all, they made the process of moving very difficult, and I would recommend you steer well clear!

Move size: 4 Bedroom Home Service cost: £1900

I looked online for cheap removals. I had 3 replies although I could have had more. The 3 companies sent a representative to view my property and offer quotes. I asked all 3 for advice on moving my large fishtank. The gentleman from RELOCATE REMOVALS gave the best advice. Their quote was not the cheapest but I was impressed by their professionalism. I ended up waiting for some time before I had a moving date, called up in a panic as I then had 2 weeks in which to get everything done. I received boxes from them the same day. On moving day I was extremely stressed. My son was moving himself out so this added to the chaos. The team from RELOCATE took it all in their stride. I had a huge van and they filled every inch very efficiently. Waiting at the other end for keys, they set to and unloaded all my garden bits. My big settee posed a real problem but the men were determined and eventually they got it in. From start to finish everyone was amazing, a very experienced, hard working team. I cannot praise them enough; SIMPLY THE BEST.

Service cost: £680

I quoted few companies, but this is the only one that send one person to come to our place and after send us their quote. The communication with the office over the phone was excellent, if I had questions they could't answer straight away they always called back. On the day of our stressfull move the removal men(x3) came early than agreed, which is great, started to move stuff to the van and after 2,5 hours were ready to go to new place. Unfortunately because of solicitors mistake we wasn't able to move in to our new house that day, and literally end up homeless for the night, with two small kids. The removal company was really supportive throughout this stressful time, they waited with us all day and at the end of the day they took our stuff to their storage and came back the next day. They did charge us extra money which is understandable. The next day they been here on time, took all the stuff to the correct rooms and even managed to get our sofa to the room without damaging it, I should say that wasn't easy. Thank you relocate removals, we would use your service again but we hoping we would not need it in the nearest future.

Service cost: £1000

We found the removers friendly and very helpful.  They were always on time and extremely efficient in all their work. They were considerate and always ready to listen.  The speed of their work was most impressive and we were amazed, on opening the boxes at their destination, how beautifully and carefully everything was packed.  The boxes were clearly marked, making it easy to know which rooms the contents came from.  We are still unpacking boxes and, so far, nothing has been damaged or missing.   The cost of the whole operation was very pleasantly surprising and the materials used of really good quality.  The care taken with small, delicate articles was very much appreciated.  We truthfully cannot rate all the work highly enough.   We would like to send our thanks and best wishes to the team involved.       .

Service cost: £1730

The salesman /estimator Bernhard was very knowledgeable and confidence inspiring. We chose RR based on this, even though they were not the cheapest quote we received. They moved us to Daventry from London over 2 days using a large lorry and a Luton transit. The first day packing seemed to go well.
Day 2:
The Luton had a crash on the way and our stuff had to be rescued from the damaged van by the lorry, which caused a delay.
Various items were broken including our dining table and a number of items were lost through this happening.
Although the removal men said that the office would sort out payment for any damage, this proved not to be the case as they will not pay out for anything under £500, even though there was presumably a vehicle insurance claim made.

There seemed to be problems contacting the vans due to mobile phone signals, which made communications difficult.

We had been told that portable wardrobe containers would be used for our clothes, but found a number of suits pushed into normal packing boxes still on the hangers and ended up very creased.

The company were unable to get our piano into the room we wanted it to go into, even though a similar one had just been moved out of the same room. In the end we had to get a piano removal company in, who did the job in 5 minutes.

I think our move became too complicated for the Relocate Removal Company and the office were not helpful when things went wrong. The accident was probably bad luck, but I would advise you not to use them if you have a piano.

Service cost: £2114

I used Relocate Removals after meeting Bernard and being convinced by his patter that they were a good company to go with. I had 2 large sofas to move from the second floor. I informed Bernard at our initial meeting that the arms would have to come off in order for the sofas to go down the stairs without causing any damage. On the day the movers decided not to take the arms off that the 2 seater sofa and ended up breaking a window on the landing whilst trying to get it down the stairs. However, they didn't seem to think that this was their fault and suggested that it wasn't a problem as the property was owned by the Council and they would pay for the window. Not the case as being a leaseholder I was responsible for repairing the window. I informed Relocate and was told to present them with a bill which I did. They then informed me that they would not be presenting it to their insurers as it didn't meet the criteria. They also damaged the walls of the stairwell, something which I will also have to pay for.

But maybe it was a good thing they didn't remove the arms of the 2 seater sofa because in reassembling the 3 seater they damaged the arm. However, as I didn't notice this until days later it was too late to do anything about it (Relocate state you must inform them within 48 hours of any damage).

Have to say, not impressed at all with the service and certainly would not recommend to anyone.

Service cost: £732

We were given a quote for packing, removal and unpacking after 3 visits. We accepted it and the dates as well as the number of persons who would carry out the tasks were agreed.However, on the day when our possessions were to be packed, only two of the four promised staff turned up two hours late and after several follow ups. The owner of the company was rude, uncouth, aggressive, put the phone down on us. We ended up paying substantial money to the greatly underpaid staff who complained endlessly about the owner. The packing which was supposed to be done in one day, took two days and we had to pay extra money to all the additional staff who were sent to help. We were charged an additional £180 by the owner (Bill Conlon).

Despite our generosity, we were distressed that a lot of our possessions, mainly alcoholic drinks, an expensive watch, an expensive pen, exclusive chocolates etc were stolen.
The insurance does not kick in for first £500 and we did not get any compensation.

A very stressful experience which we will never forget and would not wish anyone else to have.

This company does not deserve to survive.

Service cost: £2200