PSS International Removals

Beware Go Elsewhere

BEWARE. I used PSS Removals to send several boxes of very personal belongings to Dubai. ALL of the boxes arrived totally destroyed despite being covered from top to bottom in ‘FRAGILE’ tape. Every single item of glassware, crockery, picture frames, electrical, you name it - smashed to pieces and some stuff missing too. Like they had thrown my boxes from the top of a building (I have attached just a few of many images). This ‘family run’ company then dodged all of my emails looking for some for of compensation. All they do is pass the buck. Terrible, shady firm. Go elsewhere!

Horrible service

I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes.

When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.

I have sent several emails to Jess Bullard, the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.

I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.

Try another company

TL;DR - DO NOT USE THEM.

Think insuring things might help?

DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back.

- Declared a glass dining table for £700.

- PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49.

- Moved from London to Amsterdam (PSS721215).

- Table came completely shattered. Local company declared it as a total loss and removed it entirely.

- Sub contracted RCS ('Removal Claims Service') comes in. They now value the table as £200, not £700.

- All claims are also subject to an extra £100 'handling fee', as clearly stated in T&Cs, of course.

So I have no dining table, and I get offered back £100. Save yourself from heartache and don't do it.

Move from the UK to Australia

We can't begin to say how bad the service from this company was. They initially go to great lengths to present the company as experienced and skilled in international removals, providing a professional service and how they will keep you informed throughout the move...DO NOT BE TAKEN IN! They charged for every little thing, demanded upfront payments at every stage in the process before they would progress the removal, sent incorrect invoices and dragged their feet throughout the whole process. When the container EVENTUALLY arrived in Brisbane, we had to pay $850 to have 3 pine cones removed from an artificial christmas tree and for part of our outdoor furniture to be cleaned as some dirt and a few old leaves had been found underneath it - when our possessions were being packed, the PSS removal staff assured us that they inspected all items to avoid such issues - obviously not! To add insult to injury, when our possessions were delivered and we found several damaged items,PSS demanded a £100 fee to cover the cost of"handling" our claim - we were told that this was stated in the document which was signed at the outset. The cover is NOT insurance cover....PSS take your substantial…

PSS Removals have lost my packages/belongings

PSS used DPD to collect my boxes containing my lifetime photo albums. 2 days after the collection date, I received an email saying that my packages were successfully collected and are "on their way". But 1 month later, PSS reported to me that my boxes have gone missing/had not been delivered by DPD to the PSS depot.

I spent the next 2 months painfully chasing the investigation with no luck. Do NOT trust these companies.

If I could give ZERO stars I would - think twice before you use PSS!

So, PSS International Removals, the clown outfit who were paid thousands of pounds to ship our possessions…who broke several of our items and whose member of staff stole….yes, I am certain, stole, two rings at a value of £15,000 from our belongings, have got away with it scott free.

The insurers they use have taken 3 months to assess and advise they will not be paying the claim. Not just for the rings, but for all of the broken items too.

The service offered by PSS and their insurers has been utterly disgraceful and I would urge anyone looking to use them for international removals, to think long and hard and look at the alternatives. Those two rings were from my first marriage and have been in that ring box for 12 years….they were kept as part of the inheritance to my son, as they were given to me by his dad. I hope that disgusting boy, the one who spent all day whining about his low pay and never seeing his children because of the hours he was expected to work, got a fair price for them when he sold them. There is no price for the memories that went with them ?

So thank you PSS and the Removal Claims Service at the Swan Centre in Leatherhead. You have utterly failed us and…

Avoid at all costs. Can’t give them one star because at least my packages arrived (although weeks late), but this company is a disaster at every step along the way. I was told my price was an “estimate” and they would weigh and measure the packages after delivery. That never occurred, and I never received a new invoice. They got my delivery address wrong on the waybill despite me calling and emailing to correct. I was guaranteed a two-hour pickup window be fire purchase. After purchase, I was given a seven hour window instead, and the pickup still didn’t come within that window. My shipment was accidentally categorized as commercial and I went through hell with DHL trying to properly categorize it as personal. I still haven’t been refunded the extra charge for “commercial” shipping. Customer service is polite on the phone but does next to nothing to help after hanging up. I must have called PSS at least 20 times before my shipment was delivered. After all this, they admitted wrongdoing and offered a £35 refund. That’s approximately 7% of what we paid, and doesn’t even reimburse me for all the time and money I spent on long distance phone calls.

Could not what was quoted caused extra expense

What started out good, turned really bad. Pss could nor clear things through customs, washed hands of it leaving us to fork out a lot more money to third party. Others had to clear customs and deliver costing us over 2000 euros extra. Pss basically left us in the learch to sort out and refused to look at recompense, they think they did nothing wrong! Not their fault. (Comments like 'this has never happened before' ) not helpful. Unfortunately we will have to seek through the legal system

Jacquie Hewitt

DO NOT USE!!

Such a great service until they came to pack & pick up my precious items - I paid for the ''professional packing service'' as I was already in Australia - only a sheet of brown paper was used, NO bubble wrap, NO cardboard corners or any other type of protection - these items were being sent from UK to Australia. Needless to say they arrived broken, battered & chipped - then you have to deal with all the fall out!! - apparently 'accidents happen'' NO its called NEGLEGANCE. Why pay for a ''professional service'' when no one cares and a child could do a better job. Customer care NIL - It's costing so much more to repair than their value but they are sentimental (being my mother's items) so much heartache when it could have been avoided. I've made an 'Official complaint'' which has been ignored! (despite their complaints procedure saying I should have a response in 2 days)

They also add more costs once you've paid the initial amount - they have you over a barrel - nice work!