PSS International Removals

PSS Just finished off our move yesterday and Barry and Steve the men packaging my house contents were fab. Good sense of humour and genuinely nice people. The guys worked their socks off and very pleased with them and PSS.

Andy the sales guy was also really nice and friendly, put our minds at rest when he told us about his own experiences of living in New Zealand. Gave us some good advice and I can only speak about my own experience of PSS but I would recommend them to anyone moving, especially Barry and Steve.

Service cost: £5514

We are currently being blackmailed to pay over £1.5k extra on the fee agreed. We went with PSS because they were one of two companies who sent out an assessor to say how much needed to be moved. The assessor has apparently got his sums wrong and the original comparative quote upon which we based our decision is now null avoid. They have our property and are refusing to deliver it unless we pay for their mistake. In addition they are threatening to demand storage charges on any extra time they have our property. Do not trust this firm - they give you competitive prices then hike them when you are vulnerable.

Service cost: £7500

We moved from UK to new zealand and used PSS to ship our stuff out.
I sent lots of tools and some household stuff out.

Since I first phoned them for a quote I had nothing but trouble but the straw that broke the camels back was when I received an Email from the NZ port where everything had been delivered to say the documents PSS had sent them were illegible and I had to detour from my holiday to redo all the documents they were supposed to send them therefore doing PSS's job for them, costing me time and money!

Listed below are the other Mistakes PSS made:
- Repeatedly got my name wrong after being corrected about it repeatedly
- Failed to inform me of Customs charges I ended up having to pay once in New Zealand to release my goods
- Failed to inform me of 1-2 weeks Customs delay in picking my tools up from customs
- Shipment took longer than 12 week time frame quoted to reach Christchurch
- Failed to inform me of insurance charges when quoting me, (I only found out when I was invoiced).
- Some members of staff were quite rude and dismissive when I phoned up to question stuff

Basically PSS messed up the paperwork, delivered the shipment late, failed to inform me of lots of important details and were generally very unprofessional. The only thing that didn't go wrong is the shipment made it to me in one piece thankfully albeit late!

When I emailed them repeatedly to complain they ignored me.

I would never use PSS again and would advise other likewise.

Service cost: £325

Moved us from UK to Brisbane. Experienced estimator under estimated the volume of our household goods by nearly 20%. Cost us an extra £271.00. Appears he missed bedroom furniture off the inventory (yes, partly our fault because we should have scrutinised the paperwork). Then they shipped in 5 weeks when we said we wanted the longest shipping time possible & to change ships would cost £400. Final straw was them refusing to release our car until we paid the £271. Can't see how the car was in anyway part of the dispute over the volume of the household goods but they held us to ransom none the less. I would never recommend this company or use them again.

Service cost: £5000

Eventhough it says London to London. We actually moved to Austalia but there was no option to select Australia!!
However my Partner has just arrived in Australia and has just taken delivery of our belongings with great ease. I must say that PSS have come up trumps for us as well as PSS’s agents Kent International.
From start to finish I couldn’t be more pleased with the service as they run an excellent setup and were helpful and friendly throughout, this is saying something considering we were probably the most disorganised and stressed out people ever to move.

I would highly recommend the PSS guys and would use them again in the future.

Michelle.

Service cost: €2000

Amazing service! I moved from UK to South Australia. PSS did a great job from start to finish. The surveyor was very friendly and professional and gave us some good advice on what we could and could not take, what needed to be cleaned etc. The packers were really great, working so quickly (we kept them going with tea and biscuits!). In Australia our shipment arrived with in the estimated time and the guys on the other end did a great job delivering and unpacking everything. I would have no hesitation in recommending them to others.

Service cost: £4500

PSS house visit and quote was one of the factors we decided to go with them. Read on line reviews, weighed up the good against the bad and after comparing other quotes went ahead with them. Confirming that the dates for the packers was fine as it was just before the New Year and we were told it was not a problem we went ahead with everything, from giving notice on the house, utilities, council tax, etc.

This is where all customer service dropped, first problem; after payment all communication just faded in oblivion. Our move manager was the poorest in letting us know any detail, only when I emailed to ask would I receive an update. A problem arose with an item that was packed that should not have and I was assured that the boxes I suspected it was in had been checked only to find when I checked it on delivery it was right there. Emails back and forth and the responses I got was of the poorest customer service possible. I now have to courier it back at my own expense!! as no solution was offered!!

Would I refer them to anyone.

YES based on price and affordability.

NO based on poor customer service.

MAYBE if you could choose the move manager!!

Move size: 3 Bedroom Home Service cost: £3000

We moved our household from London, UK to California, US. The packers were quite fast and good. We were kept informed about the shipment progress via email and when goods first arrived in California and then nearer to our destination.

However, there was disappointment during unpacking. Quite a few items were broken. Furniture and other household items. We took pictures and sent to PSS Removals. The process was not easy in filling out paperwork, taking pictures and providing proof of purchase price. Luckily there was no missing or lost boxes or furniture items. The moving crew did take away most of the packing material with them which was good. They assembled some furniture as well.

There was also price creep compared to the first estimate. Many more cost items were added and we ended up paying almost double of the initial estimate. Huge problem and then we got less than half of the claims made for broken items.

Service cost: £5500

It all started on 26th of July. I was happy and excited, getting ready to move to a new country and a new job. A start-over full of good things waiting to happen. And, so far, the dream has been a nightmare. After more than a month searching for a good international removal company, I picked PSS International Removals. Their website stated they were the best and also a family company. I paid for a full door to door removal, a full packing service and for a storage period as well, which, according to them, would be the safest option. When arranging the collection at my old place, the communication was already terrible - and it only got worse and worse.. When I finally arrived my new country and had my new flat, I contacted them to deliver my removal. Without even a professional evaluation, they said the truck wouldn’t be able to enter in my street and I would have to pay more to get another truck. More than a week of stressful call attempts and emails, when they finally answered and came, the original truck fitted perfectly, no problems. My furniture and boxes started to be unloaded - such a good feeling that, after 2,5 months, I’d have a house again. But the situation got worse: one of my boxes hadn’t arrived, the glass top of my table either, all the fittings for my bed were lost (the bed couldn’t be assembled) and the grand finale: my TV has been broken as well. Next Wednesday, it will complete one month that I’ve been sleeping on the floor (their costumer service person told me to put my mattress on the floor - my orthopedic mattress, as I have a back problem). My box with all my electronic gadgets is missing, my table glass top too - and damage TV. I paid for an insurance of up to 5K and last week I received an answer, saying that they were not responsible for most of the items, that PSS Internacional Removals didn’t pack that box (PSS employees themselves decided not to put that small box inside the proper packing boxes, after seem the contents of my electronics). They also said they would need in writing that the TV can not be fixed, that the PSS International Removals will provide the bed fittings (already a month has passed and nothing), and, for the glasses, they would offer a lower price one back.But the situation got worse: one of my boxes hadn’t arrived, the glass top of my table either, all the fittings for my bed were lost (the bed couldn’t be assembled) and the grand finale: my TV has been broken as well. Next Wednesday, it will complete one month that I’ve been sleeping on the floor (their costumer service person told me to put my mattress on the floor - my orthopedic mattress, as I have a back problem). My box with all my electronic gadgets is missing, my table glass top too - and damage TV. I paid for an insurance of up to 5K and last week I received an answer, saying that they were not responsible for most of the items, that PSS Internacional Removals didn’t pack that box (PSS employees themselves decided not to put that small box inside the proper packing boxes, after seem the contents of my electronics). They also said they would need in writing that the TV can not be fixed, that the PSS International Removals will provide the bed fittings (already a month has passed and nothing), and, for the glasses, they would offer a lower price one back. On top of that, Removal Claim Services wants to give me only £165 for all my losses, whereas I have only now been told to pay a handling fee of £100 that is not written anywhere in the contract. Sorry for the long text, but I have been fooled around by this company and I can’t wait to have a normal life again. As a company that claims to be the best, this type of service is far away to be even acceptable.

Service cost: £1800

We recently received our shipment into Melbourne from PSS International Removals and I have to say I was very impressed with their service as well as the service of their partnering company Palmers Relocations in Melbourne.

The move at pickup went really smoothly with the team both friendly but also working tirelessly throughout the two days they were there. I think no matter who you are, it is a bit stressful because your whole life in theory is inside a metal box.

Our goods arrived around 8 weeks later and were cleared by Australian Customs and upon delivery everything was placed for us in the correct rooms and the team even helped unpack our fragiles for us in the kitchen. Nothing broken worth noting and overall I am happy to recommend PSS for a job well done.

Service cost: £4000

AVOID AT ALL COSTS. Don’t waste your time with PSS, we have been waiting months for our container to arrive in the US and we expect to be waiting for months still to come. Stranded here without any of our possessions and just having to buy everything all over again. Completely over-promised and under-delivered. The timeline was way off, we will be waiting at least double the length of time of their MAX estimation. Have not been updated at any point in this process and have had to wait weeks for a reply. Communication could not have been worse.

Move size: 2 Bedroom Home Service cost: £2500

My shipment was damaged beyond repair and for the past year, I have been trying to get them to pay for the damaged they caused. They are refusing to pay the documented value saying that it has devalued 40% but providing no rationale behind this. Using this company has been one of my biggest regrets. They are now failing to reply to any of my emails. They are not part of the British association of removers (BAR) and consequently have no authority they must answer to. Please don't make the mistake I did and DO NOT USE THEM!

Move size: 1 Bedroom Flat Service cost: £600

Initially all seemed well with PSS Internationals, they quoted a fair price although significantly underestimated the volume required (however it was by skype).

However, the nightmare started post removal. First of all they clearly do not hedge or book the currency and freight when you actually confirm the booking as they then charged an extra £300 for currency and freight adjustment. They then booked a local agent that was not adequately equiped for delivieries of large loads i.e no vans with lifting tail gates. (we had a piano which they said they required a crane for, which is the first time in 6 moves).

They lost 7 boxes which they offered no explanation on and I had to chase for updates. They seemed to have no interest in finding them or prticularly bothered that they lost them. And despite having to pay 4% charge they offered £400 in return for which they deduct £100 service cost!

I would avoid this company at all costs if you wish to see all your belongings join you in your new home!

Move size: 4 Bedroom Home Service cost: £6000

So, PSS International Removals, the clown outfit who were paid thousands of pounds to ship our possessions…who broke several of our items and whose member of staff stole….yes, I am certain, stole, two rings at a value of £15,000 from our belongings, have got away with it scott free.

The insurers they use have taken 3 months to assess and advise they will not be paying the claim. Not just for the rings, but for all of the broken items too.

The service offered by PSS and their insurers has been utterly disgraceful and I would urge anyone looking to use them for international removals, to think long and hard and look at the alternatives. Those two rings were from my first marriage and have been in that ring box for 12 years….they were kept as part of the inheritance to my son, as they were given to me by his dad. I hope that disgusting boy, the one who spent all day whining about his low pay and never seeing his children because of the hours he was expected to work, got a fair price for them when he sold them. There is no price for the memories that went with them ?

So thank you PSS and the Removal Claims Service at the Swan Centre in Leatherhead. You have utterly failed us and left me distraught at the loss of such treasured items. To think I bothered to let PSS know I had tested positive for COVID for the packer’s safety, and gave all of them a cash tip.

You totally oversold yourself and let us down badly. If I had not been so ill with COVID that day, I might have had the sense not to pack the rings. Several other items are also missing but were not realised until the 30 day deadline for claims had passed…..and that’s how you get away with it isn’t it? Most people have not even unpacked properly by then.

You are utterly shameful ?

Move size: 3 Bedroom Home Service cost: £4500