PSS International Removals

I am please to say my goods have been delivered. Both sets of packers were absolutely fantastic. The guys in London were great and besides the odd cup of coffee they did not stop. I was surprised how efficient they were and this is reflected on the delivery we received. Based on forums I have read about international removals I expected some damage however other than a couple of broken pint glasses I am please to say we can't see any other damage. Service received from PSS was fantastic, especially the help and advice provided by Lisa and Mark. Contact was no problem, and questions I had were answered straight away. As a new resident in New Zealand and the stress that comes with it all I would highly recommend PSS.

Service cost: £4200

We used PSS to ship our goods to Australia. When the PSS men arrived at our home to pack, they were extremely pleasant and helpful and everything was packed with great care. When our goods arrived in Australia they had to go into storage for about 9 months. When eventually we received them and unpacked our goods, we found every single item to be in perfect condition, not one scratch or breakage including a solid oak dining suite.

When we had to contact PSS for any query we had, they replied straightaway and were extremely helpful.

We would not hesitate in recommending PSS for their care and attention and also their competitive price.

Service cost: £2154

The service received from PSS has been both professional and friendly. They have answered any queries we may have promptly and informatively. The guys who did the packing on the day were also friendly, considerate and nothing was too much trouble. On such a stressful day this was very much appreciated. I wouldn't hesitate to recommend their excellent service thus far however I am confident that the same level of service will continue once our belongings arrive here in NZ.

Move size: 3 Bedroom Home Service cost: £2775

My consignment was packed on 14th February and still I didn't get it from London to Australia.I had paid all required amount that PSS asked me to pay for but when the consignment came to Adelaide I been asked to pay another fees for inspection!and I paid that too so I can get the consignment earlier.Not that all,icalled the local agent twice and they are still refusing to give me an ESTIMATED DATE!come on an ESTIMATED Date!! And told me they don't bother what PSS told me about delivery time!simply disgusting!how long I have to wait! Now I have to buy slowly slowly whatever I am expecting from my consignment!thats a total joke!

Move size: Partial Move Service cost: $1300

Everything was excellent , from the booking to collection to delivery
they were very flexible with the date , in fact they shipped my house contents from UK to Abu dhabi straightaway and they store it for me for free until I settlled in (3 months) then delivered and unpacked on the same day I wanted , also the collection was with a short notice.
My only comment is that my friend shipped more than me with a cheaper company.
the other small issue is the driver who came to collect my things was arrogant and unhappy , I had to feel it was my fault so I had to move some boxes myself to the van , resulted in back pains

But overall these are small issues as long as they have not caused me any stress , so happy with the booking and timing and delivery : excellent service.

Move size: 3 Bedroom Home Service cost: £2200

We moved from UK to new zealand and used PSS to ship our stuff out.
I sent lots of tools and some household stuff out.

Since I first phoned them for a quote I had nothing but trouble but the straw that broke the camels back was when I received an Email from the NZ port where everything had been delivered to say the documents PSS had sent them were illegible and I had to detour from my holiday to redo all the documents they were supposed to send them therefore doing PSS's job for them, costing me time and money!

Listed below are the other Mistakes PSS made:
- Repeatedly got my name wrong after being corrected about it repeatedly
- Failed to inform me of Customs charges I ended up having to pay once in New Zealand to release my goods
- Failed to inform me of 1-2 weeks Customs delay in picking my tools up from customs
- Shipment took longer than 12 week time frame quoted to reach Christchurch
- Failed to inform me of insurance charges when quoting me, (I only found out when I was invoiced).
- Some members of staff were quite rude and dismissive when I phoned up to question stuff

Basically PSS messed up the paperwork, delivered the shipment late, failed to inform me of lots of important details and were generally very unprofessional. The only thing that didn't go wrong is the shipment made it to me in one piece thankfully albeit late!

When I emailed them repeatedly to complain they ignored me.

I would never use PSS again and would advise other likewise.

Service cost: £325

I made the unfortunate mistake of using PSS to ship a gift to South Africa for my dad. At first when receiving the quote I was happy and agreed to proceed, but when the invoice arrived they said the box weighed more than what quoted for (it did not weigh more!) and they over charged me for collection.

However this is not the worst of it! After realising this company was out to take advantage of me I wanted to cancel the whole thing and use UPS instead that turned out to be cheaper. They then wanted to charge me £60 as a cancellation fee and after looking at all the options I had no choice but to just go a head and use them.

When the box left I was contacted by my dad informing me that someone just phoned him to say that the parcel was arriving but that the company put me the sender down as the consigning person as well??!! I couldn't believe it what logic was there in that! I then phoned PSS and asked what was going? However to my dismay the person I spoke to said to me "it's your own fault you didn't tell me someone else was collecting the box"!!

I couldn't believe what I was hearing, I explicitly said to them whilst making sure that the forms I had filled in was correct - that it's a gift for my dad (it even said this on the customs form!!)

After losing my patients with PSS and the person I was dealing with showing that he really couldn't care less, I was left to sort this mess out by myself! I then had to phone the company receiving the parcel in South Africa and send a letter asking to change the consigning person from me to my dad with more documents and it was a massive undertaking!

I really urge anyone reading this to save yourself from paying more than you should and the VERY poor customer service you will get in return.

Service cost: £200

They don't take care with your goods, no bubble wrap or any extra paddings - just paper. They had wrap my only glass with paper, so it arrived in pieces. How to protect a glass only with paper?!!
One cupboard, which I have for only 18 months, they put all in a box without any protection between the parts, so one part broke the other, arrived with cracks/role in all parts.
I contact them and they didn't help, I sent pictures, explained what happened, as that was their problem with how they had package. they said that I didn't do an insure for both items with problem.
I sent a "house" how I will insure everything.
After some emails, they said that they can pay me 60 pounds for both items, but the claim fee will be 100 pounds. Seriously?
And the worst is: its clear that this is their problem, their fault in the moment of the packing. Terrible.

Move size: 2 Bedroom Home Service cost: £2800

The worst company that I have ever had to deal with.  They overestimated the volume of my consignment by over 50% and over charged me.  Eventually, they accepted that they had overestimated but have never paid me a refund.  They promised shipment within 2 weeks of collection but took 7 ½ weeks.  Their customer service was lousy.  They failed to address my complaints.  My complaint about them to BAR (British Association of Removers) led first to a conciliation process and then to arbitration.  The legally enforceable judgement, handed down by a barrister, found wholly in my favour and awarded me a significant sum.  Not only has PSS never paid me but their MD sent me a series of very threatening and abusive emails.  PSS states on its website that it is currently endorsed by BAR,  IMMI,  FIDI and FAIM.  In my view, dissatisfied customers should be complaining to these organisations to persuade them that this company should no longer be endorsed by them.  There are several complaints about PSS on the internet.

Service cost: £1172

I have never experienced such poor customer service. I had problems organizing a time to pick up my boxes in London and so they arrived at 8AM unannounced while I was out. They then tried to charge me additional fees to return to collect the boxes. I spoke to one of the rudest men I have ever come across at PSS who refused to put me through to his manager and did everything to make this process as distressing as possible. As if moving 1000s of miles isn't stressful enough. Eventually when I did get through to the manager (after 20 minutes of arguing with this man) they agreed to come back that day and collect the boxes. Boxes arrived in Canada 6 weeks after I expected them to arrive and 12 weeks after PSS picked them up. Communication was poor throughout this whole delay and I was never told where my possessions were, whether they had left the UK and when they were due to arrive. I ended up having to replace most of my belongings so now I don't even need my boxes! They out source pretty much every part of their service and so you never know who to contact when things go wrong (which they did at every part of the delivery). Finally my boxes were delivered today, well almost, they are sat in the lobby of my building as the  courier refuses to bring them up the stairs. Luckily the contact in Canada is a lovely lady who is doing everything she can to remedy the situation. I can only advise not to use this company under any circumstances. I had many friends moving at the same time as I did and they have all received the same terrible service. I will never use or recommend this company every again!

Service cost: £450

We have recently used PSS to handle our international move from Edinburgh to Johannesburg. Unfortunately they arrived late and did a very rushed job to get our flat packed up.  Fragile items were not protected by tissue paper / bubble wrapping / or foam balls to minimise friction, movement or damage. Our picture frames and paintings were not protected. fragile items were placed in boxes unprotected alongside tools and kids bicycles and as a result were damaged.  PSS's response was poor, basically stating we should have insured against their incompetence.  Their website states they take care with packing your items.  This is clearly false advertising.  .

Service cost: £2000

It has all been a bit frantic the last few days and so I just wanted to pass on my first hand experience of moving with PSS.
The PSS surveyor was excellent, spent a lot of time going through everything so that we were pretty confident about what we could and couldn’t take. That made it easy for us to prepare well beforehand. What can I say about the packing team? They arrived at my door Wednesday, and all my worries and stress just fell away. I’d not slept the night before!  They hit just the right amount of humour to make the two days a really pleasurable experience. Not only that, but we never heard any swearing, they were always very polite and did they work! We were amazed at the speed at which they got things done. They always checked if they weren’t sure whether to pack something and helpfully unpacked something which I didn’t want to go. My fault! Nothing was too much trouble. They were a real pleasure to have around and we were sorry to see them go, although that meant they had done the job! We were also very admiring of their skills in packing the container. So all in all, many thanks! We look forward to collecting it all at the other end and hopefully our house will be near completion by the time we get to NZ. I believe we can arrange storage if necessary when we get there which is a great weight off our minds.
Pauline and John.

Service cost: £6300

We would just like to pass on our experiences of using PSS. The team of Neil, John, Steve and Barry made the whole packing and shipping process easy. We shipped the full contents of our house plus our car and motorbike and the boys from PSS made it look effortless.   I cannot speak highly of the guys as they were an absolutely fabulous team and wish they could be in Perth to unpack us (maybe too much to ask..).   From start to finish they were professional, courteous and speedy and took the stress out of the UK side of the move.    They managed to have us packed in record time and watching them work was very enjoyable (in a good way!).   Thanks must also go to the estimator and our account manager who were absolutely spot on with their quote as there was barely room to fit 2 empty boxes before the container doors were sealed - perfect result!   Let us hope the Perth team are equally efficient.   Val & Jono.

Service cost: £7000

I have been going to get in touch for a couple of months.
I would just like to say how impressed I have been with every part of the procedure and how professionally everything was managed.
All the staff in the UK and here in Christchurch were wonderful and couldn't have been more helpful. I was amazed when unpacking some of the more delicate items that they had reached their destination intact and looked as though you had achieved 100% , when unpacking a further box found the glass shade to one of my table lamps to be broken.
When I think of what might have been damaged 99% is still excellent!I don't think I will be moving again, but who knows what life has in store for us. If I do, PSS would certainly be the company I would choose and would have no reservations in recommending the company to friends and family.
Many thanks Craig.

Service cost: £3500

PSS Just finished off our move yesterday and Barry and Steve the men packaging my house contents were fab. Good sense of humour and genuinely nice people. The guys worked their socks off and very pleased with them and PSS.

Andy the sales guy was also really nice and friendly, put our minds at rest when he told us about his own experiences of living in New Zealand. Gave us some good advice and I can only speak about my own experience of PSS but I would recommend them to anyone moving, especially Barry and Steve.

Service cost: £5514

I've outlined below why you should never use PSS International Removals.
Surveyor miscalculated the shipment size.  PSS Surveyor came to the house and estimated a 1/2 container with a possible spill-over of 11 cuft.  The spill-over actually resulted in 120cuft.  I was then charged an outrages rate that was an additional 40% of the original quote!!  When I complained, they did an investigation that did not include speaking with me directly.  Their claim was that I added a tool box, wood burning stove (the size of tool box) and two chest of drawers.  They also ignored several request, to the packers, for me to break down some of the furniture (they would not do it).  Those additions were nowhere near the an addtional 100 cuft.   As they had my stuff, I had to pay with no recourse. 
Adding insult to injury, I just rec'd another bill for approx. $200 for another fee by their agent!
I found they gave a very aggressive price quote to win the business at approximately £5000, only to hit me, after the fact, with another £1900 in over-spill and another $200 for delivery charges for their agent.
Additionally, I found the PSS customer service and professionalism to be shockingly bad.  They have written their contracts so they are not accountable or responsible for any mistakes or incompetencies on their part.
I could not possible be more angry or frustrated with the behaviour of the PSS International organisation.
 
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Service cost: £6900

I just wanted to pass on my experiences of moving with PSS. I have to say that starting the whole moving process with a 2 year old and 4year old was tough, but I have to say that everyone from PSS and the currency providers they recommended have been so helpful and couldn't be happier. I read so many mixed reviews about so many companies involved in moving people and families, so I feel pretty lucky to have got this right so far. It seems like a lottery when trying to choose especially when you read some horror stories. However as my Mother said to my husband and I, keep an open mind as their is always two sides of every story and go with your gut instinct. Thankfully I did because the PSS men Andy and Chris that came to pack up just couldn't have been kinder, they wrapped everything so carefully and packed my husbands model boats very well and better than when he bought them. The only negative I could say about them would be the fact that thy packed some baby clothes that I was trying to sell on eBay before I left, but I suppose I can't blame them 100% when we were moving so many things. We also took advantage of their free airfreight carton which was great and we made I have a saving as my Husband is due to start work a few days when we arrive. We have had our invoice in from them I and amazingly the contents of our move has gone down, so the invoice amount is less which pleased my husband. Great company and I would recommend them to anyone. We dealt with James and Keith in the office who were fab.

Service cost: £3212

Well my second journey into using PSS and I can wholeheartedly say do not use them     At a seminar in Birmigham they attended they told me I had to pay Duty on my caravan when in fact its free duty on it because owned more than 12 months and its a non motorized trailer. We are now at the point of moving but I thought I will  see what price they quote despite the above. My wife said anyone can make a mistake  so I gave them the benefit of the doubt and telephoned for a quote.  I was asked how many boxes I would be taking I replied depend on the size of the box   The lady then replied well about the size of a large suitcase I asked what size a large suitcase was and was given the reply well if you look what Argos sell.  Then we mentioned the caravan again and I was put through to someone else  what I joked with about the ms information at the Birmingham show. He informed me I was quite correct.  However words then fail me he tells me the caravan is to big for a container   Two other companies will be happy to put it in the container but he says no    Why well it wont fit through the doors he tells me I ask how do you know he says well I have the sizes on the internet   Funny I remark as it came into the country in a container   Ahh yes the dopey devil at PSS has forgot you take the aerial off  to lower the height by 6 inches  ahhhhhh  Use someone else folks they didn't seem to know what they talking about .

Service cost: £5845

I am not used to posting my opinions online however I just couldn’t resist. After just going through probably one of the most stressful things I have ever had to deal with I just cannot fault PSS. I was very worried and scared about the whole process even though my sister has already gone through the same process 2 years ago.

The PSS men were amazing and nothing was too much trouble which is a lot to be said nowadays. I had a piano that they protected and then crated at my house and then loaded into the container. I was worried about this item and how it would travel, but after seeing this being protected and loaded into the container, all my fears were answered and squashed. The men arrived at 8am on all 3 days and worked until 5pm, so I definitely got my monies worth, certainly seeing all my items being placed into packages.

The office staff, especially Robert was very informative and helpful and the nice thing about it was that I didn’t need to chase them for anything.

I have no reservations in recommending them.

Service cost: £5268

We have been somewhat tardy in posting a response as I have been meaning to do so since early July.

We simply wanted to pass on our findings of using PSS. From start to finish we could not have been any happier with the PSS guys in the office, Mark was our move manager and he was always helpful and gave us some very good advice regarding my husbands military knives that he wanted to take with him.

We have moved many times in the UK with the military but so far this was the easiest and less stressful. The men that came to pack up our house were equally friendly and worked incredibly hard on both days. The only negative was that they accidentally packed some baby clothes that we borrowed from my husbands Sergeant, lucky they understood and weren't too worried about it. Having said that PSS and New Zealand Van Lines have agreed to send these items back to the UK via airfreight free, so I can't really grumble too much.

We took safe delivery of our consignment a few weeks ago,everything arrived in good condition - no breakages! The process at this end was very straightforward too, with helpful people in both countries.

So we are very pleased with everything and thankful that this potentially frightening process was made very straight forward and cannot thank PSS enough. We have recommended them already to others and would so gladly to anyone else.

A job well done

Cathy.

Service cost: £4000

Turned the joy of a move to a new life into a nightmare. This company stated that they take all the worry out of your move. They alledge expertise in all aspects of the logistics involved. In our experience, they are incompetent at best and untrustworthy at worst.
The initial engagement seemed very professional, outline estimate provided via email and happy to reiterate the process. So based on this we got the assessment carried out at home. Again competent guy came as planned and we received the options, and settled on the contents we were to take with us, and took the offer for them to pack everything. They stated that if they pack then they know it is done professionally and is best fitted for the container.
We stated when we were to take up residence, we were moving from North England to Majorca. We said that early delivery was our preferred option as we had agreed with people on site to take delivery, so that we had everything there for when we arrived. Based on this they advised a collection date, and we added a further week and a half of contingency. They turned up on the agreed date and we left the 3 removers to get on with the task of dismantling and packing - they seemed competent - we were to discover later that this was not the case, and were friendly.
This is were any semblance of competence finished - after the vehicle left our UK house, we phoned at least twice a week just to check all was well, and were continually given assurances - we knew we had to arrange access for the removal vehicle in Majorca and so we needed a date when it was to arrive. As time went on we became increasingly worried, until finally we were told, the week before we were due to leave the UK to take up residence in Majorca, that they could not meet the date. We asked where our contents were, and were dismayed to hear that after 4 weeks they had not moved. We escalated the issue and at least for somebody competent to take responsibility. We had a nightmare few days trying to understand when we might get delivery, and sought compensation - we were faced with either cancelling flights and all associated taxis etc, or booking hotels in Majorca, as all our possessions were in PSS hands. Their final solution was to hand the delivery to a competent organisation, Whites, who took the responsibility of removal from the UK to Majorca, and 4 days after we'd arrived in Majorca we were finally reunited with our contents. However, as Whites knew nothing about us or the contract, we had to unpack everything ourselves and put all the disassembled furniture back together ourselves- we paid for assembly but received nothing.
Worse still, once we started to unpack, we then saw how incompetent the packers had been, with delicate glassware merely wrapped in paper and shoved in with other items- needless to say there were several breakages, that could with care have easily been avoided- the insurance cover has a £100 excess so be warned.
We have written to PSS since, but no reply in terms of the fact that we paid for a service that was not delivered- they offered us a £100 as 'gesture of good will' when they originally failed to meet the agreed delivery date.
Our recommend would be to consider very carefully the not inconsiderable cost of removals v buying in your new place of residence - we would definitely do this in future- but definitely avoid using PSS International if you are looking for competence and honesty.

Service cost: £1700