Otex-International

I could write a much longer narrative behind this, but in summary we paid for a full packing service, but ended up needing to pack at least half of our own items and dismantling all furniture - even then we were out of the house 4 hours late. It has taken since November (now 4th Feb) for me to get any sort of refund on this packing service. Messages to customer service not returned, emails ignored/not responded to. Even when we had agreed a partial refund (to which I agreed as I had lost the will to argue further), this took 14 days to be paid and only following numerous calls/messages (all messages left bar one email were ignored).

The attitude of the 'customer service' was very poor. Instead of seeking to resolve the issue they tried to blame me for the delayed removal (they specified the move/how long it would take/packing materials needed and I showed them ALL of my items, inside all cupboards etc.) They offered token and very insincere apologies for why things had taken so long and appeared to lack any comprehension of the difficulties and frustration they had caused. Very poor - use them if you must and I hope your experience is better.

Service cost: £990

We had their surveyor come round to the house to assess the amount of stuff we had to move. Since his visit we got rid of more than 10% of the amount. Yet the surveyor still vastly underestimated the van space required. They brought 2 small vans to do the job (I didn't care how big they were, as long as they did the job). But the 2 vans were too small, and I had to wait at the house being moved from for 4 hours while they went to the new property and unloaded 1 van hurriedly into the garage, then drove back to collect the remainder. In that time I had to empty the remainder of the house into the garden (as the new occupants were moving in). It wasn't their fault it was raining, but it didn't help! It annoyed me, as I had paid for them to do all the work. When they returned, they did not bring any tools with them, so could not remove the expensive curtains I had in my lounge and dining room. Nor could they dismantle the children's play house. This took up a lot of room, so despite my warning, they ripped it apart to get it into the van easier. I was not happy. I have contacted the company to complain, and they are ignoring me. I have since discovered that some of my plant pots are broken, and they broke a double bed frame when dismantling it - but did not tell me. I spoke to the company to clarify a few points (waiting time charges, damage to property, insurance cover) and was told very different things to what actually appeared in the contract. When I queried it, they were very rude. That said, they seemed to pack most of the items quite well. They worked hard, finishing late in the evening, and were polite. Would I recommend them - definitely no!! Don't fall for them!!

Service cost: £1095

I have used Otex International Removal Company for my house move. I used full pack and move option. I found the company is reliable and provided very good services throughout. At the day of my move movers arrived at 09:00 and made packing nicely and moved my stuff to my new property safely. About 18:00 my move was completed and I paid the amount I agreed.
This is the second time I have moved in two years. Compare to previous removal company Otex service was much better and cost effective. I hope they continue providing same standard service to other users.

Move size: 2 Bedroom Home Service cost: £550

"I have used Otex International Removal Company for my house move. I used full pack and move option. I found the company is reliable and provided very good services throughout. At the day of my move movers arrived at 09:00 and made packing nicely and moved my stuff to my new property safely. About 18:00 my move was completed and I paid the amount I agreed.

This is the second time I have moved in two years. Compare to previous removal company Otex service was much better and cost effective. I hope they continue providing same standard service to other users.".

Move size: 2 Bedroom Home Service cost: £520

I have used Otex International house move company for my house move last week. I have used a full packing and packing material option. The price they offered me was very reasonable compare to other movers.
I was unsure about their service because that was first time I was using Otex but the service they have provided me is absolutely wonderful.
Especially the guys came to do packing was so professional. They were following my instructions exactly. Next day same people plus two new guys to move my stuff to my new home. That team of four was really very good.
I am so pleased to recommend them to my family and friends.

Move size: 2 Bedroom Home Service cost: €675

I just want to share my experience with OTEX International. I had to move my house so I called couple of removal companies. As soon as I entered my detail online so many removal companies contacted me. With other companies quotes I found a quote from OTEX. I realised they are professional movers. So I called and arranged the survey date to get final quote.
Finally I booked the job with OTEX but I was not sure about the service. On the move day five people turned up about 9am two started to dismantling my furniture and three started packing. Amazingly by 12:30pm they completed the loading and by 6:00pm my move was completed.

I am so impressed with their work so I like to recommend others to use OTEX for your house move.

Move size: 3 Bedroom Home Service cost: $795

Excellent friendly service, very prompt, professional and courteous. the crew we had also a great sense of humor, and made the whole moving experience by far more enjoyable, that they were also one of the cheapest quotes we received, and a very competitive price. good service provided by OTEX removal ,delivery staff were pleasant and showed care with thier items being transported. I would recommend them without hesitation. a fantastic service, which took the hassle out of having to do research will use this service again ,as required.if we were move again, OTEX removal would be my first and only choice.

Service cost: $785