Otex-International

Otex didn't send enough people to move a big sideboard and it took 3 goes and some weeks before it eventually got here.
The packing was very poor and during the move 6 items of a Rosenthal china service were broken. I send a picture immediately and have claimed £105 replacement cost although I know I am very unlikely to to be able to replace them. The reaction is very negative and I am told that I, not they, am responsible for the first £250 excess on the insurance. Do not use Otex.

Move size: 2 Bedroom Home Service cost: £870

The person that came to our flat to provide a firm price was professional and polite. He was helpful and gave us quite a lot of confidence in our choice to use otex. Unfortunately that's where the positive experience ended.

Otex were unable to deliver our boxes and packing materials on the day requested because they'd had a cancellation. I had to arrange for them to be delivered to another address because we were fairly desperate to start packing. As only half the boxes were delivered we were promised them the next day. Unfortunately we had to wait three more days as the delivery driver forgot them.

On moving day the removals guys did turn up on time, however they were fairly unfriendly. We were expecting one large truck, instead two ex Tesco home delivery vans turned up. When the guys took a break to get a coffee from a local garage, they left the removals vans unlocked on the road in front of our block of flats with half our belongings in them. They also propped open doors with boxes that had 'FRAGILE' tape stuck all over them and didn't care whether fragile boxes were stacked at the bottom of boxes in the trucks.

When we set off to the new house we told the removals guys that we needed to drop keys off at the letting agent so would be delayed driving. However, they still proceded to ring us when we weren't at the house before them and complained that it was late and that they needed to be getting back. Apparently their excuse for this was that no one had told them we were moving 200 miles. Even though it was in the paperwork for the day that I signed.

When they unloaded the vans they refused to take any items into the loft despite us clearly telling the guy that came and quoted for removals that the new house has a loft room, with permanent stairs that items would need to be taken up. They ignored my requests to be careful on newly decorated areas and scratched new wooden floors.

In terms of damaged items, bikes were scratched, furniture was dented and chipped, a set of garage shelves was completely demolished and broken. Furniture that they took apart and put back together again is missing parts (dining table legs missing washers, screws to desks missing), they lost the legs to the sofa which they took thirty minutes to located in the back of the van after telling me I had them.

I asked them to quote for an end of tenancy clean. They were then very pushy at demanding cash for this after we had moved, despite no one having got back to me to tell me if they could even do an end of tenancy clean. Based in their removals performance, I declined.

1/10 would never use again.

Service cost: $1000

Muneeb to the house to provide the estimate on the same day as I made the initial enquiry.
Exchange of contracts on our house sale/purchase took much longer than planned, reducing the time to completion and leaving us with little ability to confirm the actual moving dates. Muneeb in touch throughout and was very accommodating over the uncertainty.

Our move was from a 5 bed house in which we had lived for about 20 years, to a 4 bedroom house about a mile away, and showed just how much stuff a family accumulates over the years! Muneeb and a team of 3 turned up just after 9.00 AM on day one with 4 medium sized vans. They were polite, friendly, fast and efficient; nothing seemed a problem and they always asked questions on anything they were in doubt about. They packed everything, moving from room to room, and progressively loaded the vans until it rained at about 4.00 PM, when they suggested leaving the rest until the morning when the forecast was better. With our agreement the 3 loaded vans were left overnight on our drive.

On day two they turned up at 10.00 AM and finished the loading by about noon. Completion was at 12.30 PM and the unloading started at 1.00 PM. With one of us at the van with Muneeb throughout, almost everything was delivered to the right room and the off-load was complete by 4.30 PM, including all the wardrobe boxes being unpacked into new wardrobes.

Muneeb and his team made this move as stress-free as possible. They stayed until we were happy with the position of all the furniture. They reassembled anything they had taken apart. Nothing was broken. And they left the boxes for us to unpack at our own pace (and over a week later we are now ready to have the boxes collected).

I would happily recommend Muneeb and Otex Removals to anyone facing a similar move.

Service cost: $1095

Otex removals arrived a little before time and were good natured and efficient throughout. I had disposed of a lot of furniture prior to the move because I was downsizing. I was a little worried that the van they arrived in was too small but they looked around and reassured me and everything fitted perfectly. Team worked very well together and we were soon on our way, where they tirelessly moved everything off. Thank you to Otex Removals for making the day as easy as it could be – I would thoroughly recommend Otex Removals, headed up by team work. They are great value for money, were very reliable, and a really fun and friendly bunch of guys who made our move fun and stress-free. They deserve lots of business
Otex Removal were excellent and we would thoroughly recommend them.

Service cost: $1400

We moved with them ten months ago and meant to leave a review at the time. They contacted us quickly for the quote, came out and did an assessment and supplied the most competitive quote of the three firms we contacted. We were moving the contents of a family home 200 miles they started work at 07:30 with a team of four and worked through until 4pm packing and loading up the lorry. Always good humoured and very hard working. The company were happy to drop some of our contents at a storage place and the rest to the new property and were just as efficient in unpacking. Really grateful for excellent job and friendly, great team even when we had more stuff to pack than it appeared..

Would definitely recommend and would love to use again for our second planned move!

Service cost: $2000

I made a provisional booking over the phone with one of the other companies suggested by Otex Removals about the job as he had left me a friendly voicemail on my initial enquiry.
He only gives a quote after visiting the house to view the contents and was prepared to come on a Sunday if necessary as time was short, which impressed me.

He was incredibly friendly and easy going, and very efficient and reliable, sending me the quote next morning as promised. It was a good as expected but after meeting him I trusted him with my stuff and decided it was worth it - you usually get what you pay for.

I was very glad I did Otex and his two guys were incredibly speedy and efficient on moving day, and cheerful and lovely throughout. They were very careful with all my breakables and very tolerant of us still packing the last few bits and pieces as they were removing boxes into the truck at a rate of knots around us.

Moving is very stressful and very hard work - I would seriously recommend having Otex. It'll make the whole experience a whole lot more pleasant and your stuff will arrive in tact and in the rooms in the new house where you want it. Otex Removal every time.

Service cost: $1595

The guys from Otex Removal were nothing short of fantastic. We moved from Slough to Guilford area over the last week. We opted for a full packing service and this option is highly recommended. Not only does it relieve the stress of packing for you but with two small children in the house there was no way we could have done it ourselves at the time. In fact that option was very competitive in comparison to other removal agencies. I did get two further quotes - one from a large well known removals firm and the other from a local company. Having looked at the customer reviews for both these agencies I avoided them Otex Removal is an excellent website and allows rapid identification and communication with removal agents. Otex Removals were honest, prompt, friendly, extremely polite, hardworking, respectful, and very considerate to our belongings. I would like to say a big thank you to team for making a stressful event pass without incident.

In summary – Otex Removal are a superb firm and I highly recommend them. I will definitely use them again.

Helpful, flexible and trustworthy.

Service cost: $1097

I was moving a 2 bed house from Leeds to Cambridge and found John firstly to be very competitive in costs compared to others I contacted. He came out to visit so he could provide an accurate quote and that gave me the chance to describe my requirements in more detail, and we agreed a fixed cost for the move and the dismantling and rebuild of my bed and wardrobe at the other end. On the day they were prompt and efficient and took some to load up and on the road. Highly recommended. Punctual, quick, efficient, friendly, and reliable. As well as moving all my items, Ed disassembled and reassembled some tricky furniture that would have taken me hours to do. Otex Removal was also the cheapest of my three quotes so excellent value for money. All in all, would recommend, and wish their business all of the best.

Service cost: $1090

By nature I'm a bit of a worrier and before going with any moving company I whittled it down to three companies (including some well-known bigger companies), but Otex Removal were the only company to bother actually visiting my flat to see exactly what would need to be moved so they could give a thorough and reliable quote. Really impressed with this as I've heard horror stories from friends/family who have had removal firms turn up on the day and charge more, as there were more items to move than they expected. I decided to go with Otex Removal as I felt like they were a company I could rely on after meeting John and I wasn't disappointed.

They kept in contact with me up running up to the move and was always available to answer my texts/calls should I need anything (or if he wasn't he'd call me back). On the day, the three lads showed up on time and were absolutely brilliant - really friendly, polite and helpful. Quite funny too and brought a bit of humour to what is a very stressful time. They even gave me some advice on what they thought would need to be done to make my existing furniture fit within my new house, which I really appreciated

I honestly recommend this company. So happy with them and will definitely be advising friends/family to use them in the future!!

Service cost: $1595