Hamiltons Removals

We decided to use Hamilton's following visits and quotes from 3 other companies. It was the sheer professionalism of Jay Willets that clinched the deal for us, and I'm pleased to say that we were delighted with the service and have no hesitation in recommending Hamilton's. Moving home is stressful enough at the best of times, but the Hamilton's team, lead by Steve, but including Justin, Mark and Arrin went out of their way to make the experience actually quite enjoyable. Many thanks to you all from Paul, Sue, Ross and Tash.

Service cost: £2500

I had not moved house for 18 years, so moving was a big deal. I contacted several removal firms, however I was suitable impressed with the professionalism and customer service from start to finish. An on site survey by Jay, who was brilliant, ensured we were allocated the right size vehicle, plus he talked us through the process, including issuing boxes, tape etc. On the day the guys turned up on time and worked incredible hard, ensuring all our items were packed safely and securely. Both the guys worked exceptionally hard to ensure all our items were placed in the correct rooms to save us moving them later. They worked until we were happy all items were found a suitable room in the house and left just after 8.00 p.m. with no quibble. I've since recommended Hamilton's to three work colleagues and friends. I never make recommendations unless I'm a 100% satisfied.

Service cost: £800

We moved house from a sizeable property on one of the hottest days of the year. The two men who turned up worked solidly for 7 hours in the heat and got us out by 3pm which was amazing considering that when I moved out of my last property it took the same amount of time to get out but with 3 men!

As we were quite late in the day getting the key, two more men were recruited to help with the move into the new house and again they were amazingly fast, efficient and helpful.

Can't fault them - even with some of our possessions that were extremely heavy and tricky to move. Would definitely use Hamiltons again in the future.

Service cost: £945

From initial quote to final execution everything went according to plan and highly professional. The quote was marginally above some less established suppliers but Tony showed great flexibility in contstructing a great deal. When it came to Collection, Storage and Delivery the team leader Adam showed huge industry and initiative; everyone was good humoured and hardworking. I must say the back office staff demonstrated varying degrees of helpfulness, some downright off hand, but Jessica was a star but unfortunately was not always available. Not that we consider moving for the next 20 years but I would highly recommend Hamilton’s.

Service cost: £5000

Having decided to change our lifestyle we relocated from a small village near Woodbridge in Suffolk to a remote Northumberland house set high in the northern Pennines. Hamilton's made the whole process easy and took a lot of concern away with their caring and helpful nature. As our exchange of contract date and completion date loomed they were very professional in that provided we gave them as much notice as possible they could accommodate our move. In the end, our belongings were put into storage for a week and then removed for delivery to our new address. The location came with challenges as it was along a 200-metre rough mountain track with twists, turns and a stream to contend with. However, the driver managed to get all the way to the house to ensure the items could be moved quickly and easily. Both teams of removers were very personable, considerate and helpful throughout the process. I would have no difficulty in recommending Hamilton's to anybody who was moving house.. Having now had the opportunity to unpack, we are pleased that nothing appears to have been damaged in the process.

Service cost: £5500

We moved from Harleston Norfolk to Aberdeen. We pre arranged the pickup and drop off dates. The two professionals who moved our belongings were Lloyd and Terry. The items which we did not or could not box up were very carefully wrapped or protected by the them and the took very great care not to make any mess or cause any damage. The collection and delivery were both spot on time and everything was placed where we asked with great efficiency and care. I would certainly recomentd Hamiltons to anyone who needs a quality move. J.C..

Service cost: £1800

Moved from Norfolk to Leics on December 18/19th 2014.  This move was well organized due to the location of my property in Norfolk.  Furniture had to be collected via a smaller vehicle and transferred onto a large vehicle at Hamiltons depot. Hence a 2 day move. The packing material supplied by Hamiltons was superb.  The removal guys were smart, polite very obliging and worked hard and fast.  The only small fly in the ointment was that my tool box got mislaid, but half of it was recovered and delivered to my new address. Trust the other half has been located and delivered when the company collect the used boxes.  Apart from this little hitch no complaints at all.

Service cost: £1500

Moving out seemed to go well. Our belongings then went in store for 3 months before delivery. Aagh! Lots of broken and damaged stuff inc inherited personally made dolls' houses which are irrepairable, broken leg on dining chair, broken ornament, lots of broken plastic storage boxes. Some stuff has even been lost including a personally made bathroom cabinet, mops, bucket etc. Dining table was on its edge with nothing under to protect it when it was delivered in the van. The compensation doesn't cover the cost of replacing those things that can be replaced as they don't pay 'new for old'. Don't use this totally unreliable company.

Service cost: £3000

Roy and Johann did an excellent job in moving furniture within the house to make way for the floors to be laid. Courteous and professional from start to finish, they were very careful in handling the different types of furniture and where each piece should be placed. Everything was done in good time ready for the floor fitter. I used Hamiltons before Christmas to move to Suffolk from London and had no hesitation in using them again. Thank you very much for another first class job.

Service cost: £100

We were extremely impressed with the service that Hamilton’s provided.  On the day, the team were helpful, professional, efficient and took great care with our possessions.  Carpet covers were used, furniture was dismantled with care and everything was done quickly. We arranged the move from out of the country via email and telephone but Hamiltons made everything seem easy for a very resonable price.  I will (and have) highly recommend Hamilton’s to friends and family.

Service cost: £1077

We instructed Hamiltons to assist with a short distance office relocation due to their unrivalled reputation locally.

Prior to the move date, a number of boxes were delivered to our offices along with a variety of packing materials. The day before the move we were contacted by Jay Willett to confirm a time for arrival, an excellent touch. On the day the team of chaps duly arrived bang on time and quickly set to work packing the lorry in an efficient, impressive and careful manner. Overall the entire process took much less time than anticipated and the service was delivered with a cheerful attitude and an eagerness to impress.

I would have no hesitation in recommending the services of Hamiltons to anyone looking for the right firm to truly understand their needs and concerns and to ultimately over deliver an outstanding service!

Service cost: £250

Hamiltons Have served us really well. They were very competitive on price and very responsive to our ever changing requirements. Our total move time from start to finish was nearly 10 months! due to our purchaser's problems.
Did Hamiltons complain ? Not at all! They just waited patiently as the move took all its twists and turns.

Finally on the removals day every thing went as planned.
They had prepacked our items the day before. No hiccups or last minute issues. Smooth as could be.

From our experience I would highly recommend them with out exception.

Service cost: £4000

Hamiltons Removals provided a fantastic service and took much of the stress out of moving. They were helpful, co-operative, friendly, flexible, efficient, careful, punctual and professional and very competitive on price. Their packing service was great too and my belongings were well looked after in their storage facility. When my belongings were brought to my new home the guys were again hugely helpful and pleasant. They were still as helpful when collecting the empty boxes. I would highly recommend using them. An ace removal company!!

Service cost: £6000

Moved many times in recent years and this has to be the worst experience. As I was moving only a few miles I selected a local company. Big mistake. Clearly they underestimated the move starting with sending the wrong size of vehicle. Not a good start and my furniture was stacked up in the street until a suitable sized vehicle arrived. Took two days to move just 30 mins drive away, shockingly poor management but the guys who moved me did their best and were extremely pleasant. Some damage to goods also and I was offered the princely sum of £40 compensation for the damage and nothing for the two days it took to move from Norwich to Harleston. Before you go for the cheap quote be very careful and double check that they are able to supply all they promise, on let's face it, a very stressful time, or go for a more professional outfit. The office staff were excellent and tried their best but it's the management that are poor and were blaming their personnel for the sales directors poor estimate and organisation. Note below destination wasn't Ipswich but Harleston but drop down doesn't have that town!

Service cost: £850

We moved house at the end of August. Hamiltons were absolutely brilliant from the moment we chose them. Jay kept us informed of what was happening and the office staff were always very efficient. We moved house from a large property in Norfolk to a property in Dorset. The contents of our house did not fit into one lorry, but a trailer of equal size was used. The three guys who did the move on the first day worked tirelessly, to the extent that I was not able to keep up with them as they emptied each room. When we arrived in Dorset, they were on time and emptied the house as quickly as they packed it. However, this time there were only two guys. They worked incredibly well together as a team and we were very impressed with their thoroughness. We had an incredible amount of furniture and probably somewhere in excess of 150 boxes of goods. We have unpacked all but about five of them and we have not found one breakage. Some of our goods were incredibly delicate and we did not think that they would survive the journey, but they did and we are thrilled. Would definitely recommend Hamiltons over any over removals company; they are efficient, friendly, hardworking and cost-effective. We would definitely use them again. Thanks to you all for making our lengthy move an easy process!

Service cost: £4434

Using hamiltons was an expensive mistake. The service started of well with good sales pater from jay their salesman. Gave me a quote for 40 foot container to Abu dhabi, once the order was received the service started to go down hill.  Communication was awful, endless delays of which we were not informed. Escalating hotel bills, attitude of the company overtly implied that they were really not interested in the delivery of our goods.
Only redeeming feature is that the delivery company attheirs ends (writers) were good.

Service cost: £6000

Do not use this removal firm.

They were doing a job in SW6, London and upon turning into the road managed to crash into a parked car.

This caused serious damage and wrote the car off. Did they stop? No. They drove off. And it was only thanks to a passer by who took a photo and video that I am now managing to claim back from them. Although they are still denying anything that happend.

Please, for the sake of all honesty and integrity do not use Hamiltons.

Service cost: £5000

All was fine up to the point of return of my furniture from the week storage.  When it came back it was damaged, It was new only a month old, I had paid £67 for the insurance so I submitted the claim.  I then had to phone and phone and email and no joy. I went to Mr Bryan Sawyer managing director.  He said he would get back to me I phoned about 10 times over a period of time he was playing golf or something else.  He did not phone me back. I went to the insurance company as he said it had been passed to them They new nothing.  This started in Jully 12 it's now Feb 13 and I am still trying to chase it.  The damaged items cost £1349 he has been crap he is a very ignorant individual.  If you need help at this company ask for Julie she will help as much as she can. I had paid £120 to have my wardrobe dismantled by what they said would be a professional.   Young lad with a mullti tool to dismantle £3000 of wardrobe so I did it myself and asked for the money back he has agreed to pay me the money in Nov 12 I am still waiting. The way he has tried to get out of it. 1.  He said I put happy on the paper work, (you never check everything before they leave) I pointed this out and you have seven days on the form. I would never use them again mainly due to Brian Sawyer he is not helpfull and his behaviour has been disgusting if its the way way he works the company will not survive for long.  .

Service cost: £782

The surveyor Tony Smith arrived on time to carry out an extensive and in depth survey. He identified items of furniture that he felt required "export packing" - and he was bang on! Several choice pieces where later beautifully packaged. Tony took time and trouble to estimate just what was required. He inspired confidence.
We had a difficult house sale, and the completeion date was changed three times. Brian (Sawyer, Operations boss/director) and Tony were really understanding and accomodating - we felt bad at messing them about -but they took it all in their stride.
The packing / loading day came and the first team was spot on time..closely followed by another two with the 17 ton lorry. Mike and Paul, Steve and Henry worked their socks off that first day. The care and trouble taken was astounding..we've never seen so many reams of paper used. Most surprising of all was the carpet protector that was spread out over the main thoroughfares of the house - upstairs and down.. such thoughtfulness. They were clean, polite and a pleasure to have about, handling our home.
The next day was the removal day and Gordon and Henry (again) arrived - early! No problem, better that than late. They finished off the packing and then headed off up north - with our home! Were we sad? Yes, to leave our house. Worried about our home? No!
The arrival day, and Gordon & Henry rolled up bang on the dot - with our home - having spent the night on the A1, 2 1/2 hours away.
Down went the carpet protector again, and then they worked like no-ones business, with amazing good cheer and help ensuring that everything went just where we wanted it.
Having read the negative reviews, I just can't beleive we have used the same company..
Hamiltons was not the cheapest - but not the dearest either. We made a good choice, I have no doubt. You get what you pay for.

Service cost: £3300

It was unusually difficult to choose a removal company as many review sites were patently misleading in the stilted 'excellent' reviews.
After 3 evaluations of our contents removal and 3 quotes, something vital was still missing. We were just unsatisfied despite all the right things being said by the sales people. Two quotes came in rather too high.
Time was quite short as we were moving within a week. A late call came through from Bishop's Move (working with Hamilton's) at around 4pm - Jay. I asked for an assessment between 8-9am the next morning, and a quote by the afternoon, as I needed to make a decision by then on who to go with.
Two very pleasant assessors were at our door in East London by 7.50am , having driven from Norwich, and the affordable quote phoned-in by 1330hrs - Jay. He was clear, sound, and very helpful in negotiations. We chose to go with them.
On moving day, two other men, Steve & Roy were there before 8.30am (agreed time, 9am). They worked at a mammoth, and impressive non-stop pace to move the four-bedroom content of our 2-bedroom flat into the huge truck, and deliver to Wolverhampton at the agreed time of 11am on time.
The quality of the work, and the integrity of the men totally blew my socks off. Literarily everything was well packed, labelled, unpacked in the appropriate rooms and without damage. Steve found an envelope containing £135 cash (gifts for my 8-month old daughter) in the study, that I had even forgotten about, and handed it over, ditto, satnav. At this point, all anxiety about missing items deserted me.
The unpacking was a wonder to behold too. They finished quite early, and announced that all was done. I deliberately went into their van, and saw the wardrobe packing boxes in the far corner and pointed at them. They just laughed, and said not only were they empty, but that all the clothes wer hanging in our new wardrobes.. and they were!
Extras - they fixed the washing machine connections, the sofa, the unusual sliding door (that I had no clue on how to open!), imparted some useful tips from their experiences with the Samsung Galaxy 3 and Note.
In summary, the work was Herculean, but Steve & Roy blitzed it with supreme competence, integrity, grace and pleasant humour. If there is a training programme for Removals wanabees, these guys from Hamiltons should be on the teaching faculty. .

Service cost: £1301