Eco Movers

I was recommended Eco Movers by a friend and would hesitate to use them again for the following mixed results. Pros: they showed up on time and worked hard with almost no breaks. They took care in packing everything. They are courteous. Cons: completely underestimated the amount of time it would take for packing. I was quoted 5 hrs. In practice it took 11 hrs (packing, dismantling, loading, unloading, assembling). Not respectful of the properties moving out of and into. Leaving/causing mess.

Service cost: £1100

Thanks to Eco Movers, our move went very very smoothly, and we could not be happier with the service.I found the firm by chance on Google - it seemed to have very good reviews on most websites, but with all things on the internet, it's hard to tell which ones are genuine, so we were still a bit apprehensive. When I called up, I spoke with Jamie who was very helpful and accomodating to our needs - we were moving from a 1 bed flat but we had a LOT of stuff, so he secured us the larger version of their Luton van. The quote was very competitive and turned out to be pretty accurate. We were paying hourly, and in the end, we took a bit longer than expected - we underestimated the number of boxes we had! It still worked out a lot cheaper than some of the fixed priced quotes from other firms.On the day of the move, the team arrived exactly at 9am (right at the start of the 9-10am window they gave us). We had 2 guys, Nick and Gabor, who were friendly, courteous and very hard working through out the day. Our flat was on the 3rd floor (with no lift), and after a quick survey, they quickly got to work and started to move the boxes down. Gabor was doing most of the running up and down the stairs, and showed great strength and staminia - how these guys do this day in day out, is simply amazing. Nick was responsible for carefully packing everything into the van - he did this expertly, and efficiently made use of all the space available. Our biggest items (fridge freezer, washing machine, double bed, 3 1 seat sofa, computer desk) were no problem at all for the team, as they made it look easy as they navigated them down the winding stair case.After 3 hours, the flat was empty and the van was fully loaded. Our other car was also full, so I got a lift with Nick and Gabor to the new house.The unload was a lot easier, apart from the furniture, everything went straight from the van on the drive, to the garage - as Nick described it the "dream unload" :DAgain, I could not be happier with the service. From start to finish, my experience with Eco Movers has been very positive, and I will be happy to reccommend them toanyone.Thanks again to Gabor, Nick and Jamie. Your professionalism helped to make our move a lot less stressful than it could've been, and you managed to get all our belongings safely to our new house. Many many thanks!!Kind regards,Malcolm.

Service cost: £450

The EcoMovers team arrived promptly and set about packing up our items in a professional and calm manner. They made the whole process of moving house so much easier and stree-free. They were very friendly and mannerly and we trusted them with all of our valuables as they came across in such an assured manner. Would definitely recommend them for service delivery, quality of personnal and professionalism. They provided excellent value for money and made our move so much easier.

Service cost: £460

Our  experience couldn’t have been better. Not only were both delivery drivers really polite, helpful and friendly and worked extremely quickly they also helped us out of a difficult situation when Currys refused to bring the new fridge freezer I had ordered up to the flat.
 
The Currys delivery team said the fridge wouldn’t fit into the flat (even though the previous one was exactly the same size) and point blank refused to move it. The guys from Eco Movers got it in to the flat safely and efficiently in under five minutes, and couldn’t have been nicer about it.
 
It was exceptionally good value for the service we received and I would have absolutely no hesitation in recommending Eco Movers to other people.
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Service cost: £250

They do not look after sites at all. A £300 plant was ruined and left lying on the road and a chair was scratched. They will not pay out for either due to a £500 insurance excess. They get to throw around your hard earned things and then have no liability. We paid lots for their packing service as well as their removals.  Avoid.
The terms and conditions are hidden on their website and they do not tell you about the excess at booking. 

The overall price was ok but after seeing £30 lamps wrapped in so much paper and a box, I can see why it took them a whole day to pack. 

Ive used other companies for years and will go back to them if I move again. .

Service cost: £1000

Lots of gushing reviews for this company, however, I found them a little lacking.

GOOD:
1. Very professional on telephone
2. Excellent quoting tool on website
3. Appear to run CRB checks, do training, etc for their movers

BAD:
There was only one bad thing and that was the movers. They handled boxes clearly marked 'FRAGILE' one handed, yes, one handed, dangling down! piled up boxes in their arms unsafely, and generally treated our possessions without great care. I don't think anything has been damaged, but it easily could have been!

I appreciate that they didn't want to be there all morning, but I expected better. One of the movers spent the entire time unloading huffing and puffing and groaning and took several personal calls on his mobile. I was disappointed.

That said, they were fairly quick and mostly cheerful. I might use them again as they were on the whole OK, but only after packing everything with extreme care in very strong boxes!

Service cost: £200

We did a double move with Eco Movers, first from our old flat to their storage, and then from their storage to our new flat.

To start off we were given poor advice in planning our move. First we were advised to use two trucks rather than one, which we agreed to. Then the day before the move we were advised that one truck would be sufficient - I now suspect they needed the second truck for another job. One truck turned out to be insufficient for the job and our truck needed to go back and forth to storage twice, got stuck in traffic, leading to double the time estimated for the move.

We were then given the choice to have our items taken out of storage on the morning of our second move, or the night before (to get an early start). What they did not tell us however, was that leaving our things in storage overnight rather than load them in the truck the night before the move would cost us a full week (!) charge for storage.

When moving from storage to our new flat Eco Movers used two trucks but forgot a large item in storage. So again they had to do the extra trip to storage and back to the flat.
On top of that, one of their men tired out half way through the day and had to quit.

We incurred damage on a number of items (pieces broken of furniture, soiled couch). We have moved four times in the past 10 years and never have we incurred any damage, until now. As advised by Eco Movers we gathered quotes for repairs and sent these in together with their claim form. We called and emailed with them about insurance several times before we filed the claim, and never was it mentioned to us (but apparently it is in the small print) that there is an excess of £500. Given that our claim was for just less than £500, Eco Movers were not liable.

Overall we had a poor experience with Eco Movers. They were always very friendly and responsive, but we were very disappointed with their advice, planning and execution, as well as the communication about their insurance policy.

Service cost: £1200

Overall a very poor effort from Eco Movers. Not impressed by all the talk and no real action!! Once again a large firm only concerned about profit and not the customer. I did feel sorry for the staff as its my understanding they are working for minimum wage. This is of coarse is a recipe for disaster as who is going to respect your belongings like their own being paid next to nothing for it. I will definitely be using the local man and van in the future as firstly it would be much cheaper and certainly a better service. Never again I tell you and I advise anyone else not to use them!!

Service cost: £300

I have to say the service from end to end was excellent. That includes the telephone team, the guys onsite who provided me with further boxes and of course our move team. I called and explained exactly what I needed moving and a quote was given over the phone (although I would say if I moved again, I would ask for an onsite assessment as it was a tight squeeze) that said the removal team worked their magic and fitted everything in. Nick and Andy did our move and were highly professional, they literally didn't stop from the moment they arrived at 830am to the moment they left. They were curteous and good humoured, despite us living on the second floor and them having to move some very heavy furniture. I would have no hesitation in recommending Ecomovers highly to anyone who wants a competitively priced and highly efficient service. Thanks.

Service cost: £800

I would not trust these guys with a barge pole, let alone a house move, guys that turned up took 4 and half hours to load one luton van from a first floor flat, they bloody took ages, one smoked cannabis outside, then when I quieried the extra charge they 2 loaders lied, stated van was up the road and that they had to walk up there even though they were parked right outside.
then when tried to ask about claiming for the damages made to fridge, freezer, washing machine, 2 vintage posters and a cracked mirror was told that you have to notify them within 7 days.. so 4 hours loading and 45 minutes to unload does not quite add up, especially when you think that it it took them 45 minutes to dismantle the bed.
BEWARE USE AT YOUR OWN PERIL..

Service cost: £809

My experience with Eco Movers was excellent from start to finish. Their operations team were easy to work with from the off, quick to respond to emails and always picked up the phone.

It seems a small courtesy but they emailed me the day before to make sure that everything was still in place for the move, which is nice for the extra piece of mind.

The removals team arrived promptly at the allotted time and were a true delight to work with. Andy, Nick and Konrad got the job done quickly, carefully and with the minimum of fuss and the whole time remained professional and cheerful. No job was too much trouble for them, they could not have made the move go any more smoothly.

After the move the operations team made it very easy to return the boxes and packaging thanks to their free collection service.

I would highly recommend Eco Movers, a thoroughly brilliant company to do business with and very fair on price, too.

Service cost: £790

I booked a collection, overnight storage at the depot and next day delivery 200 miles away. I opted to do my own packing. I was advised of the collection time, the day before and had a further e-mail on the day. The two guys introduced themselves on arrival and checked which items were to be collected. They were very polite and patient (considering my flat was on the 2nd floor with no lift!) and thoroughly checked that everything had been collected, before leaving.   On the delivery day, I received an e-mail and a telephone call advising me of the delivery time. The delivery guys were so helpful and pleasant. I was very impressed by their care and thoughtfulness in placing items. They were conscientious about confirming where items were to be placed and also checked that no boxes were too high for me to reach safely and that there was adequate access around all the items. The whole process was quick and efficient, but did not feel rushed. It was an excellent service and helped to make the move as easy as possible.

Service cost: £789

I moved last week and decided to use Eco Movers again.  I'd used them two years before and they are the only movers I've dealt with.  Based on their fantastic service on both occassions, I don't feel the need to use anyone else.
Even though they were an hour late, the movers kept me in the loop of their arrival and as soon as they arrived, carried out their job with super efficiency and professionalism.  It made my day less stressful!  No job was too small for the guys.  The packing was done pretty quickly and given we had two addresses to deliver my belongings, nothing was ever a problem.  Great attitude, great sense of humour, and a fantastic service.
From the time of booking through to the move, everyone at Eco Movers were incredibly helpful and accommodating.  A real pleasure to use and highly recommended!

Service cost: £285

I'm not one to review, but felt obliged in this instance as the service from Eco Movers was of such high quality that it deserved it. From first contact with the office through the entire process they have been 100% professional and honest, in addition the amount charged was very reasonable with no hidden costs. Special mention to Andrius and Jake who conducted our move. Both worked tirelessly and were not put out when there was a delay in obtaining keys to the new property.

Service cost: £350

Having moved a number of times, I was apprehensive about the removal men. From having things smashed to having things stolen, rudeness as de rigeur and enormous overcharges, it is always a minefield.
This time I had nothing to worry about- Ecomovers were absolutely awesome, really taking the job seriously. Communication was excellent, using SMS to update me on progress even before the arrival of the van.
The men themselves were polite, fast workers with a can-do attitude. Everything was delivered perfectly and in great condition. The total price for two men and the (large) van was about £200 for three hours on a Sunday- this included the dismantling and rebuilding of a bed frame.
This will be my company of reference for the future- I would strongly recommend them to anybody. Their website is;
www.ecomovers.co.uk
 
 
 
 
 
 
 
 
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Service cost: £200