DMG Direct

Missing Items.

I asked the guy to look and help find missing items to which he replied "you have all your items not my problem". Sadly he is not registered to any accrediting bodies (now I know why). The items lost contain my complete Military career which cannot be replaced in the format In which I had it, it also contained my wives late mothers jewellery, probably sold by now.

Do not go anywhere near these crooks.

Moved from Bishopbriggs into storage then Northampton.

Poor does not describe how bad this company is, my furniture arrived damaged with water, dust, dirt and banged, broken, marked and they did nothing but complain when they arrived in Northampton. Two men, two vans with furniture from a four bedroom house and garden. The owner David McGregor is a horrible unprofessional man. They accepted that they had damaged some of my goods, I submitted estimates for £13,000 for the repair to my damaged furnishings and they said they did not have Insurance to cover the repair. This has been a complete nightmare, I am a woman on my own, senior citizen, they have treated me and my property with complete disrespect.

Do not go anywhere near them. I have been trying to sort this out now since July 2018 and now hear they have gone out of business. I hope so! please take note of the name as they are to be avoided at all cost. They changed the price a number of times. Dkistressing does not cover it!

A bad mistake taking d m g removals.

This was the worst removals company I have ever experienced it made my day. when moving a complete nightmare.d m g removals were 4 hours late .to begin with.then David the owner put the price of job up 150 pounds ' saying I had a few extra things.I had damage to a few items.and a mobile phone.went missing during the move.when I called David who owns.d m g removals. he said it wasn't his problems. it was clear when he took the cash. he simply didn't care about the furniture. my experienced he gives a low price,then when he gets,the,job.then puts up the price.on the day of removal.this is just conning people. holding people to ransom. with their furniture. it was a terrible move from start to Finnish. I would not recommend this company to anyone.

Delivery of bed bought fro Bensons.

Very disappointing. Ordered a bed from Bensons and the bed was delivered to their warehouse on 26 September. It took me three weeks to get a date for delivery to my house. Phone calls were never returned. Finally a date was agreed and was told the name of the courier who they were passing it to for delivery. I had understood they were delivering the bed. That date was 25 October when we would be at the house, our holiday home. When we arrived the Friday before on 19th, the bed had been delivered by a different courier and left in the porch. The packaging clearly said "This way UP" and two of the three packages were upside down. Both headboard and footboard were damaged. I rang DMG to complain and said we had agreed a date and they did not let me know the date had changed. Also was appalled at the way in which it was left in the porch with bootprints all over the packaging. Photos of the damage have been taken. DMG could not have cared less. No apology. No explanation as to why it was delivered on a day when they knew we would not be there. Bensons have been informed and are investigating. Would check that any furniture company does not use DMG as a go between ever…

They take your money, do a poor job, damage your furniture,then wash their hands of you !!

Cost - £ 1440.00 for removal - £300 for hire van – Compensation for their mistakes NOTHING!! Not even a sorry!!

Finally, my husband and I have recovered, after the most upsetting and distressing, move we have ever experienced, and experienced we are, as we have moved 5 times in the past 7 years, in and around Scotland … All other moves were, ‘hard work’ but nothing more than you would expect, when moving a four-bedroom house. I so wished I had acted upon my gut feeling, I very nearly booked another company due to a disturbing lack of communication from DMG Direct. Many of my emails in the lead up to the move went completely unanswered. I only decided to continue with this company because of their cancellation fees and because when they finally did reply it came just days before our move.

I completely don’t understand why, when I had shown concern about extra boxes they never once suggested someone should come out and make an informed decision for themselves? Other companies did send someone to look at the amount that required moving and their estimates were not dissimilar to DMG Directs, however, as their website boasted “REMOVAL SPECIALISTS” “LET US TAKE THE STRESS OUT OF…

Top Team.

Great value, and lovely bunch. Apart from not knowing what time to expect the relocation team until the night before our move, they were the most efficient and helpful team I've experienced on the day of the move. And I should know - I've moved 16 times in the last 30 years. Highly recommend. (Note that the move was from Knightswood to Inverkip, not Glasgow to Paisley, but those locations not options).

Awful service - do not use.

I would advise anyone not to use this company! They provide awful service, were very slow move and made the job last a full day in an attempt to charge more money and at the end of the move had lots of damaged goods which they claim they didn't cause!  Communication from them was very bad and service was awful during and after the move.  You will have damaged goods and will not be reimbursed.  Come across as very helpful and professional when requesting a quote and when confirming their services, pity that service didn't continue for the move and after the move when reporting damages (which they claim you have 7 days to do) which is pointless as they will claim they didn't cause it and won't budge from that stance.

Not impressed at all.

Pay a little extra and go with more reliable company. They refused to put my wardrobes together when they delivered and they lost a box of my belongings. They admitted the guys who picked up my belongings didn’t pass on that the wardrobes has to be put back together. Two months later they have finally given me back a fraction of the value of the goods lost. I should stress that the only reason I managed to get anything back is because I phoned continuously. I might have been able to accept mistakes happen if they handled the situation with professionally and with respect but they never once returned a phone call when they said they would, I had to constantly chase them. Very proactive until they get the booking confirmed and paid. As soon as they have your money any customer service goes out the window. Judging by some of the reviews I’m not the only one who has had this type of experience with them. AVOID!!

Disorganised.

In all fairness I can only say:

- Awkward quotation and pricing system.

- Nice people to speak to, attentive and friendly moving team.

- Failed to tell me when they would arrive

- Emails bordering on chaotic (wrong dates, prices, missing attachments etc)

- They broke my TV and damaged the family china

- They left muddy footprints on a cream carpet

- No after - sales care at all. When I told them of the damage they just did a disappearing act.

Terrible company.

I would also agree that this company gives terrible service. They didn't bother coming out to see property and then when I called them to add a few things they upped the price. This was fair enough but the night before the move they phoned to say they would have to up the price again. We were really up against a rock and a hard place by then. We had used their packing service the day before and were assured that it would take all the stress off us. When the movers arrived they were angry at us as the packers hadn't packed properly. On the day of the move they were very angry and unfriendly (again they hadn't listened to their packers the day before re the parking. We were subjected to a torrent of abuse about the packing having not been done correctly as if it was our fault and it was very stressful. They then proceeded to angrily throw things into boxes. Many things were broken when we started unpacking. Upon arrival at the new house two of the men just walked off the job and left us with only one guy for three hours. They made what they had called a " stress free move" extremely stressful. The feedback afterwards was terrible. I was consistently told that the owner would phone…

Removals.

Turned up with incorrect vehicle size, even informing them on what had to be moved. Class 2 for three bedroom and a Garage so took two runs, Informed us that they provide packaging, they don't! cost extra monies than they actually tell you. put all things back in the wrong place. Delivery guys superb and can't fault them. Its the service, quotes etc terrible. Would not use again.