Cos Freight

After some pretty extensive research and numerous calls & quotations from other companies, we finally decided to go with Cos Freight for the big move. 3 bed semi + full garage to 4 bed semi. The level of customer service from the initial contact up to the last box being moved into our new home was nothing but outstanding. One thing when people say what they're going to do. Another when people do what they said they were going to do. The team arrived on time and the team lead conducted a walk around with us before loading. Our property was handled carefully and with respect, not a single item was broken during the move (20miles), packaging was of good strong quality as well. They took care of everything whilst we focused on the sale process and left them to crack on. Of course there were other competitive prices out there but not much of a difference cost in most cases. The customer experience and excellent communication is where Cos Freight were miles ahead, from the initial contact; home visit to survey up to the move day. I would highly recommend Cos Freight to others looking for removals and use their service again in the future.

Service cost: £1200

Very friendly and helpful company. Cos Freight was the first one who come to do the survey in my house and I have the cheapest quotation from them even after add premium insurance.

Mark is very helpful and he suggested that we should schedule the move over 2 days. On the second day, they even send more man since I just have too many stuffs. I moved into a 20th floor flat. Although there is a lift but it is still very difficult plus I have about 6 solid wood cabinets need to be reassembled But the boys were very good and they worked until 20:30 on the day to finish every bit of job and leave no rubbish behind

They were efficient and professional. If you are looking for a good service and save your money, they are the people you need to contact.

Service cost: £1050

I had never used a moving company before, but came across Cos Freight on a comparison website. They were quick to get back to me (within the same day) and did a quick costing over the phone. They were really attentive to my personal circumstances which were difficult at the time, and were willing to be flexible with pricing! The removals team showed up on time, were keen to help, and made sure to follow up with me in un-loading my stuff in my storage unit. Their customer service team also kept in touch regularly before and after the removal. They offer full packing services, a range of vans to suit your needs. Really great company. My only critiques is that they could be more consistent with their pricing, as a couple of times I was quoted different amounts, and their removal team could have been a little more delicate when packing my stuff. Overall though, very happy!

Service cost: £450

I chose Cos removals after looking at a number of removal companies. Sam was excellent in helping to organise our removals and offering useful advice. The removal day was made stress-free by Cos’s professionalism and excellent organisation. The removal men turned up on time and were quick and efficient. They took all necessary precautions to ensure our belongings were packed safely and not damaged. This is the best removal experience I have had. I will use cos again in any future move and highly recommend them.

Move size: 3 Bedroom Home Service cost: £1600

For my move, Cos Freight really messed up. They were about 1,000 pounds more than the cheapest competitor, but they said they would have my items to me in 3 to 4 weeks and the cheapest one said 8 to 12 weeks, so I decided I wanted my stuff sooner and it would be worth the extra money, so went with them.
My items were in storage and Cos Freight contacted the storage company to arrange to pick up my items, everything is going fine. I paid the deposit. Then after not hearing back from Cos Freight on the pick-up, I tried to contact my representative Sam. Several more emails and attempted phone calls nothing from Sam, then I sent an email to the main email box and called the front desk, they know nothing of my move or pick up. Finally, Sam contacted me and said my order got lost when he was on Holiday. OK that delayed my move a week and half.
The storage company (Bystored) is suddenly busy and only has one pick-up date available for the next 3 weeks, I tell Cos Freight this, and they can’t make that date. I would think, since they messed up last week, they would do what they can to make this one date, but they don’t. To their credit, Cos Freight offered to pick up my stuff on weekends or after hours, but the storage company didn’t budge and Cos Freight was like “OK three weeks it is”. I wasn’t having that, and after a lot of back and forth with Bystored they wanted to get rid of me as a customer and opened up some new dates. So this delayed the move another week and half.
Then my stuff was going to be loaded on the boat, and I was told I needed to pay the full amount ahead of time. I was not aware of this, and needed to move some money around and it would take a few days. They said they would go ahead and ship, since they already delayed my move 3 weeks because of their errors. They didn’t. I was told there were “Weather” delays. I don’t believe this. My stuff was loaded the next week. So now we are delayed 4 weeks.
My stuff finally arrived a month later than promised and items are missing. I suspect stolen, as the missing items are a hoverboard and small electric smoker, that were only used a few times and stored in their original boxes. Also, some other items are missing, such as a side of the desk that holds it up making the desk useless. Some of my mom’s China is broken, that survived 4 moves, but not Cos Freight. I don’t know if the storage company did this, or Cos Freight, but at the very least Cos Freight should have done a thorough check of the inventory from Bystored and noticed the items were missing/broken.
The insurance company didn't pay for these items as I neglected to find the broken China in time to make a claim, which is 30 days, and I was sick for two weeks. The other items I didn't list on the initial form as I didn't realize you need to list out every appliance you own. So for future movers remember to list out your coffee makers, waffle irons, etc.
Cos Freight did give me a £97 discount for my troubles, which was to offset the additional costs from the storage company and really nothing in consideration for the extra time, costs and headache they caused.
Long Story Short: They messed up, delayed my move 4 weeks and didn’t do a good inventory check from the storage company and/or they stole/lost/broke my stuff. Would not recommend!

Service cost: £45000