Clapham Removals

I received 3 quotes, with Clapham Removals in the middle of the 3, and I am extremely happy that I chose them for the job. They were highly professional, efficient, competent, careful, and friendly. Even when things got complicated (one item couldn't fit up the stairs, so had to be hoisted through a window), there were no negative comments - just a confident "we'll get it done". Everything was superbly packed, and this may be the first time I've ever moved without a single breakage. Great job!

Service cost: £1900

We used Clapham Removals to move from Balham to Dartford in May 2017. From start to finish we were extremely impressed with their service, from Adam coming round to do the quote to the move itself. The two guys doing the move were very friendly, polite and patient and took good care of our things. We were moving from a very awkward position in Balham, a one bed flat right on the high road on a red route so it was important that we got away as quickly as we could - we managed to get everything in the lorry in just over a hour and a half, and we did have a very large amount of furniture and other items which completely filled the lorry. Very smooth on the other end too. There was a sense that they wanted to move us as economically as possible in terms of the time they took, and there were a couple of other nice touches like throwing in a few of their broken down boxes to help cushion our items.

We all know how stressful moving is but this firm helped to make it as painless as possible. Highly recommended. Thanks Clapham!

Service cost: £444

I cannot put into words to express how extremely disappointed with our experience with Clapham Removals on the weekend of 18th/19th August.

When 'John' initially came round for a quote, he assured us that the move would be unstressful and seamless.  My wife explained that we had 3 children who were nervous about the move and we really wanted a stress free move and for him to assure us that he had the correct team for the job.  He said that there would be a team of experienced packers, used to working together who would be efficient and experienced. None of that occurred over the said weekend. Instead, we were subjected to 3 packers who had not worked together previously: 2 of which I’d be surprised if they’d ever packed a box before and the third, although a nice man, by no means an experienced leader of a team of packers. The result was chaos: infighting between themselves and a real sense of being let down by their management (who was at home not answering his phone), offering no support to them whatsoever, in fact, antagonising the team. Had my wife not complained relentlessly on the Saturday, I doubt anything would have changed for the Sunday.

I have listed below both the shocking elements to the experience:
- A lot of the boxes were half empty. There was a box with 2 kids-size compact sleeping bags in.
- Not well packed - our flour had emptied inside one of the boxes all over the rest of the kitchen items which we then had to clean ourselves
- Open sachets of cream were just thrown into boxes unbagged; meaning that the cream spilt all over the other toiletries in the box
- Boxes not labelled well
- Some boxes incorrectly labelled - labelled with where the box had come from rather than it’s destination room
- Inefficient packing. I found the DVD remote control wrapped individually in 3 sheets of paper; likewise for a metal egg cup, a small plastic horse and many other small insignificant items
- Swearing and bad language in front of my children due to the frustration by the three packers - one of them actually burst into tears in the van having had a heated row with one of the others (in front of my 2 boys I hasten to add) about not working as hard as the others
- No tools during either day were bought by the men. How did they expect to take down lightshades; dismantle and remake beds etc without any tools? I have to lend them mine!
- Some items that we labelled to stay were packed and vice versa
- Took 1 person all day to pack 1 bedroom
- My wife and children had to completely pack 2 bedrooms entirely on their own and thus cancel the family day out planned for Chessington
- Marks on the cream settee from dirty hands
- Lots of damage due to carelessness and inexperience

We actually had to step in and calm the team down in the afternoon after it got really heated. We also ended up cancelling our family plans and help with the packing - my wife and the 2 boys packed 2 rooms! We’d lost confidence at this point and thus had to organise a babysitter, at additional expense, to look after the children for the Sunday so they weren’t around.

** DO NOT USE THESE - THERE MUST BE BETTER ONES AROUND **.

Service cost: £1860

We had a great experience using Clapham Removals. Every single employee was courteous and very friendly. They worked hard to pack everything up quickly and efficiently with no breakages. They were also very kind and patient with my young sons whilst making sure that they were safely away from any moving furniture etc.

There was a delay in getting the keys but this had no impact on the staff, they continued at lightening speed to get everything unloaded as quickly as possible into the night.

I would highly recommend them!

Service cost: £2550