City Moves

Moved home from a second floor flat to a house in April 2017. Hired City Move to help me after researching removal companies online. When they arrived it was reassuring friendly and they communicated the job at hand to me before lifting any boxes. The whole process only took 1 hour and 15 minutes thanks to this professional company. The three removal men were very helpful and respectful. The price was competitive and I would recommend them to anyone in the Bristol area.

Service cost: £239

I had the service done in Bristol from a one bed to a 2beds in town. City Moves planned everything perfectly, they sent me boxes before and wrapping paper.

They then came a week later for the removal day and I had Jake and Chris, amazing guys. Extremely professional, tidy, clean, and very helpful.

No job was too big for them and they helped me patiently. They always had the smile on their face.

Thank you for making my moving day smooth and fun.

I will strongly reccommend them to anyone and would use them again .

Many thanks.

Francesca.

Service cost: £360

City Moves were excellent. Their staff were all polite, efficient and helpful.

The removal team on the day turned up punctually and were incredibly helpful, despite quite a few of our garden and garage items not being either very well packed, or in fact, packed at all!

Nothing was too much trouble, and all in all they managed to take the stress out of what could have been a very stressful moving day.

thank you City Moves.

Service cost: £850

The whole team was great. They took great care and worked tirelessly to pack the vans. Upon arrival they were very patient placing boxes where required and relocating our garden during a full on hail storm. Much coffee was drunk and biscuits consumed and a very happy customer. One note of caution was the surveyor underestimated the volume of space required - the company came up trumps though and supplied an extra van at a reasonable price to follow on the next day.
I would recommend this company.

Service cost: £2560

Generally, I want to recommend City Moves as the team that carried out the move were helpful, friendly, and worked very hard to make the whole thing as easy as it could be.
I think the back office could possibly sharpen their operation just a small bit as there were several confusions over provision of packaging and payment arrangements during the final weeks (mainly differences of understanding between the surveyor and the back office) - not enough to make me discourage anyone from using City Move - just as something that they might consider tightening up in order to provide a truly excellent experience. Some very slight damage to items, but nothing I would not have expected from anyone else as well.
Overall very good and would recommend!!

Service cost: £2200

I used city moves as was impressed by their quote but also struggled to get another company who were willing to move me from Bristol to Manchester in a Luton van. I also used their packing service. The 3 lovely gentlemen turned up early on the day of the move and packed the van quickly - there were a few issues getting my bed dismantled but not their fault - broken screws. They had not bought a drill though to solve the issue which would have been helpful as mine was already packed! The gentlemen were very kind and reassuring, as I was moving a long distance on my own, and I would not hesitate to use the moving company again. I however was not so impressed with the packing service - I ended up with twice the amount of boxes than I had moved in with (even though I had less stuff) due to the man who came to pack emptying drawers to pack clothes in boxes and packing items like sofa cushions and foot stools! Which caused much hilarity when unpacking! Unfortunately as he had used twice as many boxes as was needed I could not fit my garden stuff in the van and had to arrange a friend to come and pick those up - so am now in Manchester with all my garden stuff still in Somerset - not ideal. I am not sure why drawers had to be emptied of clothes when every other removal company I have ever used have just moved the drawers with contents in and no idea why sofa cushions were put in boxes..Also the wrong rooms were written on several boxes which meant that some items took some time to be found as, for instance, I found all my soup bowls in the "office" box and my Duvet (yes packed in a box) in the "kitchen" box. I was however overall very impressed with the company and my dealings with them so maybe I just had a new member of staff come to do the packing who had not done it before.

Service cost: £1000

We had used City moves previously and had been given a fabulous service.
we recently moved in the run up to Christmas and use the team again. Apart from some missed appointments and some confusion in the office in regards to this, we received a great service the movers were swift and took care with our items.

Due to the weather on the day they used there packing blankets to save the mess on the floors which saved us more mess.

Again great service, they did what it says on the bottle, so thank you for helping with the move.
Competitively priced.

Service cost: £900

I would like to thank everyone at City Moves for the outstanding service that I received with my move to Spain. City Moves came highly recommended, by several family members & friends so they were the first company that I called to offer me with a quote, after meeting the surveyor and speaking with the office staff, in detail, regarding the move I didn't even call another company,as I felt at ease with City Moves and the customer service that I received.
I would highly recommend City Moves to Anyone that is looking to move home, as I found that they were extremly helpful and their knowledge, was second to none.
When we arrived in Spain, at my new property we were met with many obstacles but the staff were unfased and worked around all issues, going way above and beyond their job description and all the while keeping a positive and upbeat attitude! This helped me get through a day that would have normaly had myself and my husband 'pulling our hair out'.
I want to say a MASSIVE thank you to all involved and have even passed their number over to my mother and father, who are also looking to make the leap over the waer to sunny Spain! :)
I thank you again and will not hesitate to recommend you to all that ask.
J Walters.

Service cost: £3500

Moving house is one of the most stressful days you have to deal with. City Moves made it much more stressful than it needed to be. They failed to move several items and left them behind, including a heavy piano which I was assured by their salesman would be no problem to move. They failed to supply sufficient boxes, promised to send more, and then failed to do this. They would not take items not in boxes (even though they failed to bring the extra boxes on moving day) and started driving off when the house was not empty. I had to pay another removal firm to finish the job that I already paid them to do (they took the money in advance). The other firm moved the piano easily with fewer men. The customer service is appalling - I have had no apology whatsoever, and they are generally rude and argumentative. I have had to ring and email about 10 times after the move to try and get some kind of refund for the piano they quoted for but did not move. They come across as totally unstrustworthy and dishonest. Do not use them.

Service cost: £840

The service that me and my wife received was both but outstanding. We had been very worried about our move but I can assure you now. Pick City Moves and you can put your mind at rest, because they were amazing. I hope I don't move again but if I did city moves would be the one that I used. They packed our house the day before and they were efficient. Nothing too much trouble for them. They even helped me with all the photos and mirrors, which I did not want them to do, due to expense but they bubble wrapped them and it was effortless. Thanks, City Moves.

Service cost: £900

Excellent customer service - I had to change the date of the move and company was very flexible. I received the boxes required for the move when they said. I had a phone call the day before the move to ask if there was anything else needed and to confirm the time they were coming. On the day - the lorry arrived when they said it should and the removal men were very polite and friendly. They were very hardworking - they had to move a lot of boxes and large furniture items down 2 flights of stairs. At the other end they were waiting for us to arrive with the keys to the new house and unloaded promptly and placed the items in the relevant areas. They also dismantled larger pieces and put them back together again at the other end.
When leaving they asked if everything was ok and that we were happy. The following day I had a courtesy call to check everything had gone well - which it had. I was extremely pleased with the service. I would recommend them and use them again.

Service cost: £740

Staff in general polite and courteous, but if you consider using city moves for packing and reassembly make sure you double check anything they have put back together.

Not one of my pieces of furniture was put back together correctly with almost every fixing missing dowels, screws or bolts. One bed had two dowels in it rather than eight before the move so over time it would have fallen apart. IKEA furniture had dowels snapped off and left broken - then over tightened on reassembly to try to pull it together.

The one team were literally throwing garden furniture into the last van and taking no care with my belongings, pictures were left in the rain etc. garden furniture was also just put together with no screws at all so when you moved it the whole just fell apart. I've now spent three days taking apart all the furniture they reassembled, buying new dowels and bolts where City moves lost them to try to get back to the same state as before the move. V poor. Also beds were assembled with slats upside down so any stress and they would fall off the bed, potentially causing an accident.

I would never use city moves again and will pass this on to anyone else thinking of moving.

Service cost: £2200

I would be never use this company again.  I paid for and was promised 2 vans and 3 removal men, I got one small van and 2 removal men.  This was a very substantial move and this led to us having to assist the removal men throughout the entire removal day which led to us over-staying at the property we were vacating.  The removal men themselves were fantastic and did a great job even though they were understaffed. My issue was with the company themselves.  I had to repeadedly chase the company for a partial refund as they did not return phone calls.

Service cost: £940

I book a full packing removal service.
The packers arrived 5 hours late and the lady in the customer service keep going telling us that they were in a traffic jam. We later find out that they went to do another job in the morning.
When they arrived they did their job in a very professional, quick and tidy way.

The next day the lorry came on time and with 4 people, great! Again, very professional, polite, and quick. The total time of the removal last for 13 hours! at the end they called 3 more people to help them finish the job, I was really impress with this.

They finish everything except the storage unit in the garden.

4 stars for them!

Service cost: £1380

A top quality service. Had an initial survey on the previous property to make it possible to allocate the correct vehicle for the job. When dealing with City Moves over the phone they were great, always helpful and polite. On the day of the move, they arrived on time, worked hard all day and completed a big move carefully in one load. All items were covered with a protective sheet and secured inside the lorry to stop any movement during transit. Would use them again tomorrow!!

Service cost: £600

The Team of chaps were absolutely fab! The office on the other hand were awful!! We started of by getting a quote on line to move our WHOLE Bungalow and potential short time storage, we thought 'Brilliant someone will be in touch just to confirm all that we had put down on the quote form' and too see if there was anything else we needed. We thought wrong! We had this move planned for absolutely months ( due to first house falling through) we kept City Moves updated all the way with regular emails etc.

We had packed everything and was ready to move, so the week before we called to make sure all was ok, glad we did as they still had our old address to the house that fell through. We didn't think anything to this and just gave them the correct address. The Friday before we move we had a phone call; The phone call was not the sort of call you wanted the Friday before we move on the Tuesday.
Can we go through a in-depth inventory to make sure we have quoted correctly, so I went around every room and told them exactly what we have to move, about 30 min later City Moves call back with a 'New' Quote, to our horror it was nearly 3k more expensive, absolute panic and horror what do we do?? We explained that this was not the quote and that they had absolutely months to contact us etc. There was nothing that they were prepared to do about it, so we had to hire another 7.5 tonne lorry for 10 days as we had no storage until we moved into our new house.
Friday afternoon this was sorted to then be told they can't come on the Saturday as arranged but they would come midday Monday, No we said as we need to be out by Tuesday!
Well that was that, so we thought!!
We moved into the new house on the 31st and had arranged our stored stuff to be redelivered on the 1st. Oh I had another call on the 1st asking When do you want your stuff redelivered? I said it should be delivered today as planned. No sorry we cant, the earliest we can deliver is the 7th oh ok I said bearing in mind I have 3 children (10 yrs, 4yrs & 20 months) and our Grandad who is 87yrs old. I asked if we can just have our beds for this time, unfortunately not so it seemed! We all slept on the floor until the 7th, I then get another call on the 7th saying can we redeliver on the 8th oh and you need to pay another 300+vat as we can't get the lorry to your new house. Oh my word hang on I said we aren't paying anymore monies, Well in that case we wont deliver your Items.
So we had to pay.
I can honestly say I'm horrified with how this company operates. No sorry, refund as good will etc.
Will not be using again or recommending in any way!

Service cost: £3000

I have to say that after booking with Citymoves I was a little apprehensive about the service we would get as on the day the boxes were delivered to me the guys said that I would need twice as many of each type and that he would sort this when he returned to the office.  I waited a few days and then contacted the firm to receive an email informing me that I would have to wait a least a week as they could not spare someone to deliver them.  I eventually received my boxes two days before the move. I have to say that the guys on the day worked very hard but I was disappointed from start to finish.  I have moved numerous times and have always used Pickfords for my moves.  This time I decided to use a local firm and I wish I had not.  I was reassured by the salesman that it would not be too difficult to take the various pieces of large furniture apart and rebuild.  The guy in charge of this part of the move did not want to be there and was not keen to dismantle the furniture.  We ended up with a wardrobe that had been standing perfectly sound in one house to be reassembled in such a way that was dangerous to use.  My daughter overheard the comment that he had lost key bolts for the wardrobe but he did not admit this to us.  We had numerous breakages which were admitted to and a couple that were not mentioned. No covers were used for the carpets and stairs and I was very grateful that our move day was a dry one.  Little care was taken with the boxes marked fragile and many boxes were placed in the wrong rooms.  I have to say that I would not recommend this firm to anyone.   We did not bother to complain as we felt that it would achieve nothing.

Service cost: £970

Excellent service, made the move easy and efficient. Polite staff, smartly dressed, couldn't do enough to help. Everything was explained clearely and goods arrived packed well and safe. Nothing was broken or scratched. Already referred them to three friends who are moving. Would use the service again.
The move started on time and was not late arriving. The movers were clean and smartly dressed. They all looked professional. They had a polite manner when they dealt with me. They listened andacid all my antiques with care. They were able to take apart all the necessary furniture and they reconstructed it for free at the other end without charging me extra as part of the deal.
I was very impressed with the vans which were very professional and impressive due to the graphics on the outside. I noted some celebrities had endorsed them such as the go compare man. The lorries were clean and the packing equipment was preteen. My goods arrived intact and clean.
Very happy with the service and the gentleman I dealt with as he constantly took any queries I had even if they were out of office hours. Very polite switch board who seemed to know what they were doing and dealt with my calls efficiently and effectively .

Service cost: £3000