Caledonian Moving & Storage

I contacted this company in total desperation, the removal company I had booked to move me from Europe to the UK let me down at the last minute. I did notice they had bad reviews online after I booked them but it was too late as I'd paid upfront. My items arrived on time and David and his team were a great help and even spent time assembling furniture for me. I've since moved again and used them without hesitation. I've got them to carry out removals for my Mum and my Uncle, again they were hassle free removals. I'd recommend David to anyone that's moving house as you can drop your keys off and let him do the work. They'll also help you with boxes and packing paper and they'll come back later and take the used boxes away to save you any hassle. If you're in any doubt about the service just phone David and speak to him directly, you'll discover that he is straightforward and pleasant to deal with.

Move size: 4 Bedroom Home Service cost: £500

The owner/manager D.H. [name removed by request of the removal company] acts like a child trying to run a business. He happily took our money for almost two years to pick up and store our household items while we were living out of the country. However, when we returned to claim our items, it took almost four days (even though we had given 6 weeks notice) for them to provide us access to all of our items.

Mr H. [name removed by request of the removal company] avoided answering calls and actually ran away from discussions when we tried to have conversations in person.

Our items were not wrapped as promised so the soft goods came out damp and musty smelling after almost 2 years in storage. There were numerous items missing or damaged but Mr H. [name removed by request of the removal company] refuses to provide insurance details (even though we paid a monthly fee to maintain insurance on the goods).

He claims that no items were missing even though we provided the inventory list clearly showing the items were stored with him. One very important item was a box of family, wedding, baby photos. After he adamantly claimed that we had all of our items, we stopped by and saw a box sitting at the front of his storage unit. We saw our name on it and fortunately it was our photos.

We have contacted a solicitor as Mr H. [name removed by request of the removal company] is no longer returning calls or responding to emails (other reviewers on other sites state the same).

All that is left for me to do is to warn you, dear consumer to avoid this man and this business at all costs.

If you choose to ignore this review, then please be sure to get everything in writing from Mr H. [name removed by request of the removal company] in advance. We were dealing remotely and he constantly responded to emails with calls to avoid putting anything on paper..a good strategy for a dishonest person.

Service cost: £2500