AnyVan

BUYER BEWARE: THEY TAKE YOUR MONEY UPFRONT BUT ACCORDING TO THEIR TERMS AND CONDITIONS THEY DON'T ACTUALLY HAVE TO TURN UP, LEAVING YOU OUT OF POCKET. I was left stranded after thinking I've booked a reliable service. They don't update you on the driver's whereabouts and in fact I was given a 12hr move timeframe from 8am-8pm. They called at 1730 to tell me the driver assigned couldn't make it, and they would make new arrangements. At 1930 they called to say they would need to book the job for the following morning and would call me at 0900. At 1000 I called and was told they had no drivers in my area that day. After I cancelled the manager Paul told me they would have been able to help me if I hadn't cancelled the job a few minutes earlier. Honestly, you can get cheaper, reliable service from movers who don't want you to itemise everything. I ended up doing that in the end. The most alarming thing was that the manager told me according to a clause in their terms and conditions they don't have to turn up for a job - even though they have taken your money. They could always just refund it.. it takes 3 days to reach your bank account.
If you don't have money to spare then I wouldn't risk using Anyvan. They pretend to be bigger and more efficient than they are, but lack communication and customer service skills. See Google reviews.

Service cost: £141

Hi,

It's for a room removal:
- Book removal 3 weeks in advance.
- With a extra cost of 13P for 2 hours window 11.00 to 13.00
- 12h45 called to ask what's going on, answered they'll be late, rescheduled between 14.00 to 15.00
- then called back customer service, who tell me they will there after 15.30
- They came at 16.00, good point for their efficiency everything load in 30 min.
- they where fast for the transport (but already late for the final)
- Unload extra fast (with the help of the customer)

Do not use this service if you have a time constraint or a daily obligation, you might be in trouble on the situation you try to solve using this company.

Service cost: £163

Turned up late, refused to move my possessions into their apartment because "The company had booked too many jobs and you can complain to them" and left by stuff on the street. Lost for words, do not use these people. Complained to the company who said sorry we have no available movers to help you. Unbelievable.

Obviously Trustpilot is corrupt and makes money from the fees its advertisers pay them - do not believe their ratings on there. Sort by recent reviews and look at how many unhappy customers there are like this.

Service cost: £240

For moving and storage, they sent inadequate number of removal staff who did not look professional and brought already used boxes of wrong size. They said they will need to buy some appropriate boxes and need to send in at least one more person at a later time. I had lost confidence in them by then so I said I would like to cancel. They said they would ring back to arrange refund but even now a few weeks later they have not got back to me. I messaged and rang them again and no response. It added extra stress and they charged £655 for doing nothing.

Service cost: £655

AnyVan provided 5 quotes for a 1 bed flat move with in London. We chose Eco_Move from the quotes as they were the cheapest and had good reviews. We had to pay a £74 deposit to secure the booking, this was taken from the overall payment of £222.

Two guys arrived on time, really got stuck in with the heavy lifting and were friendly and professional. They looked after our mirrors and used blankets and bungee cords to secure delicate items. Completed the whole move, door to door in 2 hours. We paid the balance in cash to the drivers and received text confirmation of receipt later that day.

Service cost: £222

No complaints! Did what it said on the tin: 2 guys, nice, strong helpful and cheery removed items from store, secured them in the van and transported them across London on a Friday evening and then took one piece on to the repairer even though it was not on their worksheet (but had been prearranged with HQ) with no argument. Using them again in a week or so and hope I have a similar experience. Not cheapest quote I received but seemed to be a reputable and good sized company who had many satisfactory reviews. Don't book it until you know you want it and then you won't lose your deposit. Thats what a deposit is about - a guarantee for them.

Service cost: £150

Our van driver was absolutely amazing! When we had trouble arranging payment to the seller he had all sorts of solutions, and eventually just came to us first to get the money to pay for the sofa he was picking up for us! Then, incredibly, when the sofa wasn't fitting up the stairs to our third floor flat, instead of giving up, he found his tools, took it apart, and then put it back together for me when it was in place! I couldn't have been happier with his service. On top of everything, I was arranging all of this with him from overseas, via messaging. No problem! Thanks again AnyVan for your driver, and your customer service when I called for advice.

Service cost: £100

Have been a loyal customer for years and booked a job today for tomorrow. Tried to change some details and was told sorry can't change and then told that the driver is given x amount of work in London. They tell us when it will be collect now and not like before the courier arranges this.

Now I can cancel but loss my money I have paid, so left job as is let them waste their time collecting the item. The person wont be there I am checking, so tough luck. I wont be using them again and would not refer them to any one.

Service cost: £230