AnyVan

Definitely a service to AVOID! I've just spent half an hour on the phone getting nowhere with customer service. Ordered a van to transport some heavy boxes from our building to our client's offices. Driver failed to make the delivery on Friday, and failed to call us to notify us about it. Cue to Monday, where they invoice OUR CLIENT for the extra day's fees. I proceeded to call customer service to complain only to be told that it was our fault because the driver only managed to attempt a delivery after office hours and that he had indeed tried to call us to notify us (we were all in the office till late that night, and no call was made). I respect their loyalty to their drivers but to put it above customer satisfaction is an interesting choice for a business to make..

Service cost: £200

I tried to organise a move from a storage unit near Heathrow to a storage unit in south-east London. I booked and paid in advance. I contacted the company multiple times the day before to get the details of the driver to send through to the storage unit as I was concerned about the move going smoothly and knew that my goods would not be released without the driver details- this information was never sent, even though they assured me I would know by 10pm the night before. I also said I needed to know all of the details before 5pm on the day before in order to inform the office. I was concerned that not having this information would hold up the driver.
I messaged Anyvan at 7am on the morning of the move trying to get the driver details. I did not have any contact from them until 9.37am by which stage apparently the driver had already left. They sent an automated message to the office of the company who was organising my storage, saying they couldn't deliver (!? it was a pickup, not a delivery) and I had worried phone calls from the storage unit asking what was going on.
According to the company, it turns out that because they couldn't get access to my stuff within 15 minutes they abandoned the job and have taken the full amount of money I paid without actually doing anything other then waiting - and who knows if they waited the full 15 minutes? I am trying to find out from the storage unit near Heathrow whether they turned up at all. They expect me to book again and pay the full amount again. They insist that they called me but I have no messages from the driver and I still have no idea who the driver is. The 15 minute window is hidden in the terms and conditions and is not explicitly stated on their booking confirmations. I've now been advised that an hour waiting time is normal out at Heathrow storage. I stated several times to the company that I was worried about their driver being held up because of the storage unit not having the details in advance. At no point did their customer service team advise me about the 15 minute window or explain that if my belongings were not released within 15 minutes they would drive off and take all my money as if they had completed the job. They haven't offered me anything - I asked if I could just pay a penalty for the driver having to wait and rebook and they didn't give me the option. They simply took my money and didn't do the job.

Service cost: £215

The driver was a bit earlier, but then impatient about me not being ready, but that was ok. I was expecting friends to help me bring things to the ground floor, but they were late. The driver wasn't very understanding. I mentioned I just had foot surgery, but he didn't care. He didn't offer to help for a fee or something, or any other solution. I had to bring things downstairs on my own with my recovering foot. I find it outrageous when companies forget they are working for people, and they have to adapt to unforeseen circumstances. Shame of AnyVan for not offering good solutions. I used AnyVan before when drivers were more human, I'm not using this service ever again.

Service cost: £410

The driver was meant to do a ground floor to ground floor pick up and drop of a shoe rack. The delivery address was on the ground floor, but it involved just FIVE steps and there was a trolley provided and the driver refused to drop it off. Additionally, Anyvan said that the driver was waiting for 40 minutes but we only got a call 10 minutes before the driver left. The driver is now in possession of our shoe rack and Anyvan says it's going to cost us double the amount to have it delivered. This is the worst service ever. Please never ever use them. Any other man with van service on gumtree would be better.

Service cost: £32

I had a truly harrowing experience with this company. I am not the type to post reviews but I felt this was needed. I had booked my slot with him between 1 and 3pm, a two hour window for him to arrive at the property. He did not show up. Upon ringing him, to try and determine if he was coming or not, he (Addel) not only lied to me regarding his current location, he also tried to con money out of a sixty year old non speaking English Romanian pensioner. Thankfully when he accused me of not paying, she informed me of this. At this point, we both established that he was a con man. I urge you to cancel any bookings with this man ASAP.

Service cost: £100

The driver refused to even attempt to park in a space that was big enough (my roomate's truck had parked there when she moved out the week before week).

After a while, he just decided to stop answering the phone, leaving me without movers.

Called the company, they sent new movers after asking for a £70 re-scheduling fee.

Interestingly, the new movers were able to parking in aforementioned space.

So far, no refunds.

Service cost: £210