AnyVan

I used AnyVan to move house, they picked up my items at 10:30am but delivered them at 11:30pm. They lost four of my boxes in transit which resulted in a five day ordeal. It is not an A-to-B service, you share the van, the drivers are not employed by AnyVan.

It took two days for them to locate the boxes and two days to re-deliver, the police were even involved. Customer service hold times are lengthy, there is only one manager Mon-Fri and they are effectively powerless. They take no responsibility, ownership and have no ODR process. They are unwilling to enter into a dialogue for an acceptable resolution to my complaint.

My first time experience with AnyVan was awful, their customer service is shocking, I would stay clear of this company.

Service cost: £110

I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbour’s garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this.

Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldn’t possibly have fitted all mine in it too. He claimed he hadn’t been told about the other addresses, ‘didn’t have time to drive around the vicinity picking other things up’ as he was already late, and if I had a problem with this I should ‘take it up with the boss’. Charming.

I called AnyVan who were completely unapologetic and said they would ‘investigate’ the matter and call back. They didn’t, so I called back and they didn’t pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadn’t given them the other address. I pointed out I couldn’t possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not.

She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late.

All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbour’s garage), and having to find some money to somehow pay another company to complete the move.

Service cost: £230

The most unprofessional and hostile, unfriendly customer service. The representatives will confiscate your money at the simplest possible digital oversight, so you'll have to rebook and pay again! And that applies to an amount as small as £32. They refused to reschedule a delivery because it was booked on a specific day as the online form was confusing. After much pleading from the customer for a change of delivery date, the live chat messenger replied, "I WILL NOT SHOW YOU ANY GOOD WILL" unless you paid extra.

Service cost: £32

I received a text message (!) at 8pm the evening before I was due to move saying they could no longer move me the following morning. Am beyond shocked that a removal company would do this and not have a back up plan. Thank God I managed to find a different removal company last minute otherwise I would have been up [EDIT]! If I could say anything positive about the company it would only be about Brian in the customer service department who despite my venting at him remained calm the whole time and was genuinely sorry.

Service cost: £219

If there was 0-5 rating I’d still rate them minus 10 if I could.

We’ve booked a 4 bedroom house in advance and paid extras for premium service. What a joke.

Not only did they turn up hours late without any notice or courtesy call but they also had the wrong size van (!!) and unable to mov all at once promised to turn o first thing in the morning the very next day.
Need I say this never happened and after half a day chasing on the phone and demanding for our prepaid job to be finished they had the cheek to say Noone is turning up at all.
So our house is still only half moved although we’ve other things on schedule which we now had to postpone.
Utterly ridiculous, unprofessional to say the least.
Just a disgrace, not even remotely able to give any customer support.
We’ll most definitely demand a refund for their sh!t ‘premium’ service as well as compensation for all the expenses we’ve now incurred thanks to their delay and incompetence.
AVOID AVOID AVOID.

Service cost: £550

This was weird. It was my first time using the site and will be the last one. You are better of looking for a local van person on Google. The deposit you pay is not a deposit, it is the commission Anyvan takes on the jobs. Good luck trying to get that money back.

I had created an ad and got a call back from Anyvan to make my ad more accurate. But what they did was close my ad and create a new one. It was fine except for the fact that they forgot to copy the stairs information from my ad and left it blank instead.

The driver was not impressed and asked for more money. Now Anyvan is not willing to recognise their mistake and give me some money back.

Reading from the other reviews, it is not an exception.

Hope it helps.

Service cost: £100

I would avoid Anyvan for larger moves unless you have a detailed inventory of everything you own. On the day the movers (Prime Removals) grumbled about anything not on the initial form. The form on Anyvan's website does not give the impression you should be listing everything, just giving a general idea. If they want a detailed inventory they should send someone out.

They sent a tiny truck out to do a 5 bed move. Either they're not very experienced or this is part of their business plan so they can jack up the cost on the day when you don't really have any choice. Perhaps they're better for small moves. In saying that the movers were friendly and everything went generally well once the 'new' pricing was established.

Service cost: £635

My first time with AnyVan was stress-free and worked out really well for me. I was moving a mattress and a fair few amount of large boxes + personal goods from apartment to a new home and I managed to receive a fair quote in under an hour. After that the driver of the van contacted me in good time and the move went smoothly on the day with no hassles or delays.

Overall very satisfied with the quick and simple approach to moving goods and would definitely use them again for 1 man location to location moves.

Service cost: £108