Triple Crown Moving Systems, LLC

This company is a bait and switch scam be warned. My card was charged nearly a grand. In initial deposit despite being quoted around 2K and the initial was supposed to be 25% of the quoted amount. They are con artists who have a long history of scamming people prior to being based out of Florida they ran the same con in Texas. Had to fight and argue just to cancel. They were unable to explain the charges and couldn’t even tell me about the movers. The best part was when the lady in customer service stated we might get our items in seven business days. Steer clear folks these are low life people who are after a quick dollar. Just thankful I cancelled before they got a chance to hold my items hostage even if I can’t get my initial deposit back. Hopefully their luck runs out and they find themselves in a federal courtroom soon.

Move size: 2 Bedroom Home Service cost: $990

I first spoke with Anthony Grasso on 5/16, sales rep at Triple Crown Moving Systems, and we discussed my inventory list of items needed to be moved and specific dates (5/29-5/30 to ensure a 6/1 move-in date). He sent me the estimate for $1,700 and I signed the terms of agreement. Upon signing, I paid an $800 deposit over the phone using my credit card on 5/18. I never heard from him again and he ignored my phone calls and texts. The remaining was to be paid in 2 installments (1 upon pickup and 1 upon delivery).

The week of the scheduled move, Zac Reid (quality assurance), reached out to me to discuss my inventory list on 5/29 and raised my estimate 50%. I never heard from him again. I tried calling multiple times but he ignored me and did not have voicemail set up.

As Friday approached, I called customer service multiple times to let them know I did not receive any calls from a driver to confirm my pickup. It wasn’t until Saturday (5/30) that customer service answered and told me driver would be there between 1-5PM.

A driver called me at 2pm (5/30), named Amanda, and said she is not going to come until tomorrow afternoon (5/31). She confirmed Saturday night that she would be there between 10AM and 11AM Sunday. This was further pushed back to 1PM then 3PM then 5:30PM. After they claimed they were an hour out, I receive a phone call from “Americas Finest Moving” (no apostrophe) and they said I needed to fill out paperwork before movers arrive within the hour. The paperwork was a Bill of Lading that increased my price to $3,000.

After receiving this paperwork I called the driver and they said they were an hour out. I asked them to tell me what city they were in and they couldn’t answer so I asked them what state they were in so I could get an ETA, but they could not tell me that either. Upon their “arrival” claim, they continuously called my phone saying they were here and I went outside and nobody was there.

Move size: 1 Bedroom Flat Service cost: $3000

Do not use this company. They have been an absolute nightmare to deal with.

First, they outsource moves to other moving companies, so by the end of the process you could be dealing with three or four different companies and multiple price changes. My original quote started around $2,400 and eventually jumped to over $5,000.

They also failed to clearly disclose important details up front. I was never told that:

* My belongings would be sharing a truck with another client

* Delivery could take 1–7 business days

* The move would be transferred between different companies

Up until I called asking where my belongings were, they kept telling me delivery would take 1–3 days. Only then did they suddenly change it to 1–7 business days. It feels intentionally deceptive because these details only came out after I had already signed the contract and was in the middle of moving.

When I tried to cancel after the second and third price increases, they refused to refund my deposit. Their only response was “it’s in the contract.” Yes, there may be wording buried in the contract, but when a customer clearly explains what they need and you verbally promise something completely different just to get them to sign, that is misleading.

If I had known the truth up front, I never would have booked with them. I could have rented and handled this move myself for around $1,500 and had my belongings delivered the same day.

My items were picked up Sunday, 5/17/2026, and as of 5/21/2026 I still have not received them. The move is only about a 7.5-hour drive from Kentucky to South Carolina. Every time I call, nobody can give me an update. They just say they’ll call me back — and then nothing.

I strongly recommend looking elsewhere for a moving company.

Move size: 2 Bedroom Home Service cost: $4200

!! BEWARE: Bait & Switch !! Salesman (Bryan Jones) lied about a bunch of stuff and assured me not to worry about the contract verbiage that I had the whole truck. When I asked about their company and reviews, he explicitly pointed me to "Triple Crown Moving" which is another company with great reviews, this is 100% a SCAM. Quote you a very low price and tried to add $1K to my bill the day before the move. My fault for signing contract, but when I told another employee (Zac Reid) everything the salesman promised but I still signed he responded verbatim "Sounds like he got you" with a chuckle.

Despite the lies, since they had my deposit I said I either wanted to cancel if I received a full refund (after digging into THEIR real reviews, it was all people saying to avoid and reporting similar bait & switch stories or that they never got their stuff on the promised timeline) or if I could not get a refund, I wanted to proceed with the move and I would make sure I was under the allotted cubic feet limit. Two employees verified this and said probably couldn't get a refund and the move was still scheduled to proceed as of now, but management would reach back out to me. Never heard from management, called employee (Lucy) again to say that and said as of ~9pm the night before the move was still on for 6:30am the next morning.

6:30am came and went, no contact, and when I called them they said I asked to cancel and they were keeping my deposit. When I told them I explicitly said I only wanted to cancel if I was given a refund otherwise I wanted to proceed with the move (and 2 employees could confirm that) I was told I was lying.

I called the actual company "Triple Crown Moving" & their rep said she'd received a bunch of calls in the last few few weeks from people with similar stories as mine. She said she'd be contacting BBB to report them as well.

AVOID AT ALL COSTS, BAIT & SWITCH, hope this helps others to avoid getting screwed during a stressful time

Move size: 1 Bedroom Flat Service cost: $1995