The Little Removals Company

This is the second time I have hired Little Removals to complete my move and I am very happy with the service they provided again. They were very flexible and attentive to my ever changing move date and accepted my confirmation at late notice. The guys that arrived to do my move on the day, loaded my items with care and made my stressful move day into a better one with their can do attitude. I would recommend and use them again, although I hope not to move again any time soon!

Move size: 3 Bedroom Home Service cost: £450

It’s a real shame to have to write this - but be warned here. Our initial quote was reasonable, early interactions positive enough and the two men who did the move itself were competent. The challenges started post move. We had 75% extra charged without warning citing “return to depot” - a journey that came in more than double the Google maps estimate (“we have the right to choose our own route and charge you for it” - was the rationale here). When we called up to query being charged almost double what we were quoted, Karolina Wisniewska became extremely rude. Real shame, she has let this company down and the unwillingness to be reasonable left a bitter bitter taste.

Move size: 2 Bedroom Home Service cost: £500

Although this was a short distance removal, it involved delicate furniture, paintings and other items. The three chaps who did our removal, Kieran, Adam and Andrew were amazing. They were hard-working, careful with everything and always cheerful. Nothing was too much trouble for them; they really went the extra mile and we had no breakage or damage. One drawer from a chest was left in the removal van, and Adam came to deliver it the next day. They are the reason why I am rating this company highly.

Move size: 3 Bedroom Home Service cost: £1200

I moved house 3 days ago, a very short distance to new house on next street.

The whole process was incredibly stressful due to muck up by solicitors resulting in the van being loaded, waiting to complete, then finding out at 5pm that the move was delayed by 2 days, meaning the men had to unload everything back into the house. They did this quickly and efficiently and returned 2 days later.

Kian, Shane and Declan were excellent workers. Friendly and helpful throughout. They were happy to assist with extra drop offs of a few items of furniture which were being rehomed and not coming to new house, which I arranged on the day itself.

After being quoted a very reasonable amount, the total came in £300 plus more and was taken from my account without invoicing which I learned was written into company policy, so beware of no fixed rate. Having said this, I was happy to pay extra for the guys flexibility and extra help. They even managed to navigate my large 4 seater sofa out of front door, which on move in with different company, involved taking out the window.

Unfortunately the men were unable to reassemble my big climbing frame as it was dark by the time it arrived to new house. This is a shame because I'll now have to pay someone else to come and do it. Additionally I was told by office staff that empty box collection could not be provided. Would have been nice to see this service included in the cost of the move, or available at a small extra fee.

Overall my experience was good. Everything arrived intact with no damage to goods or property. Kian, Shane and Declan were worth the money. Would recommend these chaps.

Move size: 3 Bedroom Home Service cost: £800

The company sent out a surveyor to access our needs. We were moving to a different county so needed to get moving day organised well. They told me we would need two vans and 3 people. I opted for a fixed cost due to being charged extra on a previous move. They said £955 plus extra £120 because of the distance.

I had to pay in advance. I’ve never had to do this before and have moved many times. I emailed to check the amount and was told £955. When they took the payment they took the extra £120 at the same time. I was not aware of this! When I queried this the attitude of the lady was not good. She didn’t understand my point that she should point out to people how much she is going to take at that time.

On moving day they arrived at 9:45, I had been told 9:00 by email twice. A few hours in the men told me that they couldn’t fit all my furniture in the vans! I called the company asking what they could do! Their response was unbelievable! They told me I had paid for 2 vans so that was all I could have. When I tried to explain that if they had surveyed me needing 3 vans we would have paid for that. She shouted over me that there was nothing they could do! Due to us moving some distance we couldn’t just leave our furniture there!

We did eventually sort something out at an extra cost! Moving day is stressful enough without such poor service.

I would never recommend this company.

Move size: 2 Bedroom Home Service cost: £1075

I used this company twice, once to move from Stroud to storage nearby and a few weeks later onto Dursley.

The removal men looked pretty scruffy but seemed quite friendly, and the first move was a success to be fair, but on the second occasion there were only 3 blokes and one of them was the younger brother of one of the first team who we saw again- he didn't seem very motivated; however I helped them with the move on both occasions and gave them a bottle of something to say Thank you for their efforts.

In Dursley they set the fire alarm off on the staircase and whilst I was DISTRACTED along with my brother phoning the council it looks like they took the chance to grab a rucksack and an iPad from a broken draw left outside the flats. (There is a small chance a passerby took them but they were standing there when we returned).

My Brother is a vulnerable adult and to steal of him is a very low thing to do! This has been reported to the police.

Owner of the Little Removals company just spoke of claiming on household insurance and made no efforts to find culprit or to reassure us. PLEASE AVOID THIS COMPANY.

Move size: 1 Bedroom Flat Service cost: £350

We received a great quality service from this company on our moving day.
The lads arrived early and were eager to crack on with the day..even putting off a cup off a cup of tea until they were a third through the day. Everything was packed away to a fantastic standard and on arrival at our new new home everything was unloaded and in the same perfect condition as when packed in the van!
I can highly recommend this company for your future moves..great service, great vans and great staff! 10/10 in my eyes. Will 100% be using them for future moves!

Service cost: £300

Highly recommended, great service and great price, will go the extra mile to help the customer out.

Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
OooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooOooooooooooooooooooooooooooooooooooooooooooooooooooooOooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo.

Service cost: £400