Route Removals

We used Route Removals Ltd for our move from London to Humberside. We received a prompt inventory visit and immediately after received an unbeatable price via email. The surveyor was very helpful and answered all of my questions that I had in regards to their service. With not using a removal service before I was very curious and had lots of questions

The staff that carried out the move was very professional, neat and tidy. We requested a packing service as we have 3 kids and packing ourselves would be a struggle. They took extra care to ensure that my fragile ornaments etc were packed properly with bubble wrap etc. They were quick throughout the packing service but also efficient and done the job at a very high standard. When it came to loading the items onto the vehicle the staff worked so hard and got the job done in no time. As moving up north and weather was not great, they were mindful of my carpets and ensured they wore their overshoes. I couldn’t believe how quick and efficient it was to get everything in and out of the vehicle and in the correct rooms they belonged in.


I would thoroughly recommend and would like to thank all of the staff at Route Removals once again for their hard continuous work from start to finish. Who would of thought a move with 3 children and a husband would be so easy!

Service cost: £1680

When I submitted my name & e-mail to 3rd-party mover websites to find quotes I was contacted by the admin staff within 5 minutes and to my surprise a home visit was booked to assess the removal services on the same day! We were moving from a cramped apartment to a three-bedroom home, this is our big move to a house finally. I was a little hesitant as I read reviews on Route Removals, however like all services you have to take the good with the bad. The team arrived early on the moving day to get a head start. They packed everything with carefully into the truck. The boxes containing breakables were attentively stacked and secured. They finished loading everything within hours. These guys were head and shoulders above the other movers I have worked with in the past. The delivery was timely too. They unloaded and put everything where it belonged. It was a great moving experience made possible by these guys!

Service cost: £980

Route Removals were really efficient and helpful from start to finish,all at a very reasonable price.
The whole team worked non stop in a very calm & organised manner. When my sofa wouldn't fit up the stairs in my new property they kindly offered to collect another sofa of mine that same day at no extra charge. All beds and wardrobes were reassembled perfectly and quickly.
As I was preparing to move I needed more boxes and they provided them within a few hours.
Highly recommend this company if you want a stress and hassle free move.

Service cost: £580

Absolute cowboy company. Was nearly 2 hrs late from the collection time and only rang after an hr to inform me. Then with a long journey ahead I didn't hear anything all day. Finally got in touch after 6pm and they 'couldnt' locate the driver of the vehicle. Then by around 9pm finally get some poor excuse that the driver had broken down near Peterborough but for some reason the company never got told that. After going along with there excuse we asked for it to be delivered before 12pm the very next day and would get a phone call straight away in the morning. No call happened!! Had to chase them up at 11am and was informed the driver would contact me when they was an hour away. Left it till 3pm and not heard anything. Awful attitude by one of their employees saying "what do you want us to do? Get the driver to pull over and send a picture?" Would of been helpful as the driver didn't set off till after 7PM!! With the long journey ahead my belongings didn't arrive till 0150 in the morning. I had to wait 37hrs for my items to arrive!!
Yes the team did build back up what was in the contract thus was after they caught the paint work when carrying items into the house after I advised to be careful as it's been newly painted. Scruffs marks were also visible on the chester draws and bed frame.

Avoid this company at all costs. Awful communication and people skills.

Service cost: £440

They came round to assess what size van was needed, I questioned it as it was a 3 bed move and didn't seem big enough. they assured me it was. Day came and couldn't fit half the stuff in!. Had to do a second trip and still ended up leaving a load of personal items that we couldn't fit in my car. The guy picked up two more men who were clearly drunk, they stank of alcohol! They stunk out my new house. It was awful. Then the guy "forgot" to unload all my stuff.. texting me saying he'd have to come back at the weekend with my other items. Which just happenned to be clothing, kept texting me personal things that led me to believe he looked in my bags too. Very unprofessional and creepy. Really upsetting and awful to use ended up having to skip so much. Don't use.

Service cost: £660

I didn’t have any problems with route removals, with a few hours flexibility on my side which was discussed in the initial inventory, they did everything they said they would & at a good price too. The guys did the lifting & I only helped out because I had nothing else to do & I wanted my things sorted asap so I could get on with life. They were all polite & friendly, didn’t stand idle, got the job done quickly & all of my things are accounted for. It’s a shame some of their team are letting the good guys down from the previous reviews I’ve read..

Service cost: £300

I used Route Removals earlier in the month for a relatively simple move within London to London but the service provided was excellent. I asked for a quote online and was contacted by the team almost immediately who sent someone around that same evening to provide a personal quote based on what I needed. They thought of things I wouldn't have thought about which shows how professional and experienced they are. The move happened with no problems, no damages and without stress which was definitely alleviated by the helpful and efficient actions of the team of two that moved me on the day. I had a few items that required dismantling and reassembling which was carried out perfectly.
I would have no problem recommending Route Removals to friends and family.

Service cost: £360

We had such a poor experience with this firm and I regret that we did not look at any reviews before booking them in the first instance. Their quote was at the low end of the range and the initial experience was very positive.

Removal day was a very different experience; items were broken and any organisation seemed totally ad hoc as they had clearly overbooked. The van was too small for even two trips; there were only two packers so the move went over two days to the 'inconvenience' (I am avoiding abusive language, as requested) of everyone else in the chain.

We also requested and paid for the cleaning service, which was forgotten about, and then hurriedly assembled when they were reminded on the day. Annoyingly this meant that the £250 cost resulted in a single cleaner for 4 hours and we had to pay a proper cleaning firm subsequently at additional cost (and received a derisory refund after chasing - and chasing and chasing..).

Pay heed to the majority of the reviews and DO NOT USE Route Removals. One star because 0 stars is not an option!

Service cost: £400

Our move was not a positive experience. The removalists themselves were fantastic, but the manager (Avi) was very unprofessional and difficult to deal with.

Firstly, head office didn't give the two removalists our phone number nor the correct address, so they were an hour late. Head office never once tried to contact me. I finally went down to the street and found the removalists ringing random doorbells.

Once they had transported the boxes to our new house they had to call head office to confirm they could unload. The manager (Avi) was not in, so I spoke to another team member to confirm they could proceed. When Avi called me back he was incredibly rude, and demanded to know who had authorised them to proceed. He threatened to fire the individual on the spot as only he could give the authorisation. I refused to name the individual as I did not want their role to be in jeopardy.

Avi then demanded extra payment of £80 as the number of boxes was more than I had guided (I had said it would be 55 boxes, it turned out to be 65). This raised the total cost from £180 to £260, quite a significant increase. When I asked how he arrived at that figure, he said he made it up, and it was at his full discretion. He held our boxes to ransom and refused to unload them until I agreed to pay him the extra amount. Despite my attempts to calmly discuss the matter Avi continued to be extremely rude, shouting several times.

I would strongly recommend not using this company - Avi's rudeness, disrespect for his own staff and complete lack of moral compass speaks volumes.

On the flip side, the two removalists were fantastic - very friendly, and genuinely apologetic for their manager's behaviour. They also moved all of our boxes in and out without damaging anything. This was one of the removalists' first week and he was afraid he had made a mistake joining the company.

Service cost: £280

Never been more disappointed by a service in my life. I was made to feel so reassured by Avi and Jay to then be so upset with the state of my furniture and other belongings..to now have no response to emails. We’ve worked very hard for the things that we have with our daughters and will not be able to replace the items that have been damaged mostly their brand new furniture. I have spent the last few weeks in tears..move yourself or if you can afford it pay the people with the good reviews.

Service cost: £350