Route Removals

[NAME EDIT] quoted me £300 for move. He came to
My house and looked at my furniture and said it will be a little more than I quoted. I asked how much and he said “don’t worry I will contact the office”. He left with my belongings and said I will see you at your new home. He never arrived. I called him and was told the van was pulled over for being over weight. 6:30 p.m, he text to say he wanted £950 for the move. I refused. He telephoned at 8:00 pm saying if I did not pay then my furniture would go into storage at an additional £250.
I offered to pay if he turned up outside my house with my belongings. He refused.
On Monday 18th December I will go to court and obtain a court order to recover my goods and seek damages from this dreadful company. I am a professional paralegal so please contact me and I will assist you for free to bring compensation claims against this company nash.trevor@rocketmail.com.

Service cost: £950

The good - was able to assist when things went wrong..


The bad - Like the other reviews on here..I only wish I had read these before I had booked with Route Removals! I will share the costs I have incurred as a result of using this firm. £500 quoted, for a 2 bed mid terrace - no wardrobes or white goods. Had packed everything ourselves. On day of moving, van turned up which wasn't big enough to take our stuff, when I called [NAME EDIT] he insisted that the van was big enough and that my wife hadn't been quoted for the shed or patio set - called her a liar and said that he would have to make 2 trips or we could arrange to store elsewhere..this doesn't include the 3 cars and small van we loaded ourselves. Additionally, to cut a long story short, my move didn't happen on the day (solicitor another issue!) and due to route removals using 3rd parties and only booking for 1/2 a day, we were told that there would be additional costs to pay for waiting time despite my wife asking if it was a flat fee. I was then told by the removal men that if I didn't give them £500 cash, they would take my stuff away! in the end my furniture had to go into storage and in order to retrieve it and have delivered on the Monday it would cost an extra..£1,950!! 4 x's the original amount. I had no option but to agree. Was delivered on the Monday and found that 1 item (sideboard) was cracked, 1 item (garden storage box) was also cracked and left with a hole in the top and a pair of skates I use to move heavy equipment had disappeared. When I asked [NAME EDIT] to replace of reimburse I was advised that the best he could do as a 'goodwill' gesture was £50 - not even enough to cover the costs of replacing the skates. The rail service that is offered is a waste of time, our clothes were thrown in the back of the lorry on collection and delivered in the same way..thrown in wardrobe and left on the floor. So in summary, £2,700 plus drinks for the drivers, 1 item missing, 2 damaged items and a service that was well short of what was expected. I would never use this firm again..even if they paid me!!

Service cost: £2700

 I found Route Removals online although I felt a bit paranoid because of the negative experience comments, however I was assured that the move will run smoothly and in which they kept their promise!

Route  Removals were absolutely fantastic from start to finish. Staff  were friendly and fast to respond to my long list of questions and the quote was reasonable.

The collection was arranged to suit my schedule and delivery was right on time. 
My old house was particularly difficult for them as it is a upper floor maisonette and therefore everything had to come down the stairs. They were very careful with our items and with the furnishings/walls/wall paper etc. They were courteous at all times. When we got to new property there were more challenges - such as the narrow stairs at the entrance to our flat , however these were tackled in a flexible manner again  Absolutely A star service all the way through. What hard workers!!

Service cost: £550

This company should be shut down. They made what is already a stressful experience - moving house - immeasurably more stressful and upsetting. Where to start.. they gave themselves 3 days to pack and move our house. On day 1, two unfriendly men - they looked like teenagers - turned up very late in an unmarked, beaten up van with a completely flat tire, and started boxing things up (without labelling the boxes). They lasted four hours. At one point I came back to my house having gone out to find our front door open (we live in a not very safe part of London) and one of the men asleep in his van, the other one nowhere to be seen. On day 2, it was one guy for 3 hours (there was still a lot to be packed). On Day 3, 2 men turned up, with a second van, only for them and the van to disappear in a couple of hours, leaving a great deal still unpacked. There was no answer when I tried to call 'Route Removals'. In the end I had to get 3 friends to come and help pack the house. At 7pm 3 men finally turn up, and we packed up the house until 11pm. No blankets were used, and boxes were not secured. We then drove to our new property, and spent until 3am unpacking, and it would have been longer, except I now had 5 friends helping. It was absolutely awful, particularly as my wife was in hospital with our sick baby. AND ON TOP OF THIS, we had to pay twice (Quoted cost £1500 x 2) as the bank account we deposited the first £1500 in apparently 'closed' just after the money went through, and we were then forced to deposit another £1500 otherwise (they told us) they would not turn up. They have refused to refund us the money, and we are currently taking them to the small claims court. AVOID AVOID AVOID!!

Service cost: £1500

We found [NAME EDIT] to be very professional and thorough during our meeting for our move. She promised us boxes as part of our deal that would be delivered asap for us to pack. She also promised us a clothes rail so we had no need to pack up clothes.

We never received these boxes, we phoned and emailed to find out about them and they either never answered us or gave us a story that they would send them on the day if worst came to worst.

We were told our van would arrive between 9 and 10am on the morning move. At 10.40 no van had arrived so we contacted [NAME EDIT] who was on holiday and hadn't given us any contact details for someone else to liase with. We were then told our van was broken and another was on its way and would be another 2 hours! we had a schedule to keep to which was now out the window! If we had not rung we would not have been told any information. When we phoned back again expressing our frustration and upset about the stress caused we were hung up on by a man who said he owned the company and that he couldn't help us and we should be grateful for the deal we got. he then told us we were being aggressive for just trying to get a word in edgways on the phone and threatened to cancel our service all because we asked for some compensation for not receiving boxes and our service being between 3-4 hours late! when the van finally arrived they came with no moving equipment no boxes and no rail so all of our fragile belongings had to be moved in bin bags. in fairness the boys were very nice and did the job quickly but not much care was taken with our vintage furniture.

We were told we wouldn't have to move anything it would all be done for us but we ended up doing half of it ourselves. Our belongings were also held [EDIT]on the truck until we paid the full amount of which at the time we had no option but to pay.

The way we were spoken to and shut down by the guy on the day was appalling and we were very upset and stressed by the actions. If we had just been phoned on the morning to explain about the truck we would have accepted it and been fine but to not be told and then lied to about timings etc is highly unacceptable.

Service cost: £280

After reading the reviews I was slightly apprehensive to use Route Removals but I decided to give them benefit of the doubt and engage their services

They gave a realistic valuation and achieved the sale. The
support was excellent and they communicated well and when necessary were on hand with advice from packing materials to how to arrange parking dispensation. Route Removals even went the extra mile on our behalf when we had a tight deadline to meet for the exchange, offering to personally deliver the keys for us which really helped and saved a lot of stress!

Service cost: £580

It is so easy to write a compliant these days, but this company gets full stars from me.

25 April, I had to make a life changing decision and leave my home of 24 years and route removal came to my rescue.

The wonderful man single handedly removed all my items and I didn't lift a finger. The. When we arrived at my new place they lifted and placed everything where I wanted it.

I am honestly so grateful to the team! I seriously recommend this company to anyone who wants an efficient and swift move!

The price was extremely affordable given the service and number of items I had! I remember paying £60-75 max! Fantastic overall!

Service cost: £75

On the surface Route Removals seem like a professional company but this couldn't be further from the truth. Firstly, the price kept going up as they said there was more work than they realized. Secondly, my daughter's debit card was taken and used on the day that we moved and one of their workers spent £40 on it before it was cancelled. Thirdly, my son's PS4 was also stolen and lastly we've discovered that a pair of his trainers have also gone. I definitely can't recommend this company. If you do use them make sure you have a full inventory of your belongings and never leave them alone with your stuff.

Service cost: £2000