Removals Zone

DO NOT USE THIS COMPANY.

1. I explained the amount of stuff I had to the office, specifying the number of boxes, and knew that it was not a large amount, but was told I would need 2 luton vans. Upon arrival, the team was shocked at how little I had when they had come with 2 vans. It barely filled half on one luton van. So I have ended up paying extra money that wasn't needed. When I said this to the company afterwards, they told me the removal team told the office I had less boxes than I had stated. Why would I say I had more than I actually have, to end up paying more money??

2. Importantly, and very seriously, NONE of the men who came to do the job were wearing a mask or any type of PPE. No gloves or hand sanitiser was used while handling my items. And no mask or gloves were offered to me, as was stated would be the case in an earlier email. This is a serious breach of current guidelines and could potentially have put my household at risk. I am very unhappy with this, as I specifically chose this company due to the precautions you said you were taking currently due to Covid 19 which assured me that myself and my household would be kept safe.

3. Upon arrival, I wasn't greeted with any sort of hello, or any type of information, and wasn't communicated with throughout the whole process. I felt the service was very impersonal and when I asked questions they weren't answered in any way. When I advised that I didn't want certain items stored underneath other items I was given no confirmation that the instructions were understood. This is extremely poor and left me with no confidence in the work that was being carried out.

4. The way that certain boxes were handled where they were clearly marked fragile or heavy wasn't satisfactory; I didn't feel at ease with the way my items were being handled.

5. Upon arrival, one of the gentlemen was smoking in the van, which when he opened the door, there was a sticker on the dashboard which clearly said 'no smoking in this vehicle'. This did not give me confidence and felt very unprofessional.

Move size: Partial Move Service cost: £450

Please avoid this company at all costs. The workman packing up stole jewellery from my 8 month pregnant wife and my 2 year old daughter. We trusted them in our home and they went through our stuff and took my wife's engagement ring, wedding ring, and a number of other items inherited from deceased relatives. They even took money out of our daughters piggy bank. The workers were rude, damaged our property, left without packing stuff, did not dismantle things that would not fit down the stairs and did not label any of the boxes, so we had to move them around the new house ourselves. But all these further issues seem to be insignificant, as the distress they have caused from stealing items with huge sentimental value to us massively outweighs this. I have notified the company but all they are saying is that they are investigating this and I cannot speak to anyone senior. Do not use this company - they've made an already stressful experience awful and do not seem to be willing to put things right.

Move size: 4 Bedroom Home Service cost: £2000

While not significantly cheaper than the others, I paid for what I got. The drivers were 4 hrs late and tried charging me for furniture covers when I had been advised (in writing) that these were complimentary.

Additionally, I paid for three flights of stairs when there were only two. The two men started bringing items into my apartment, slowly reducing their service until my partner (who was criticised for being 'un-manly') ended up doing a third of their job.

Move size: Studio flat Service cost: £225

To be honest, I'm absolutely appalled at the service from this company. We called them to support our move, calling out that we had a large television that needed moving. They said that's fine they'll bring bubble wrap and anything needed. Having paid extra the bubble wrap, the TV arrived broken. We told the company, they claimed it could have been broken prior to the move and denied any wrongdoing. I understand mistakes happen, but the nature with which they dealt with it was astounding. They are cheap for a reason, and i would seriously caution anyone looking to move anything of value to go elsewhere. When you add in the cost of replacing the items they've transported, it's an expensive day!!!

Move size: 2 Bedroom Home Service cost: £250