ReloUK

I’ve used 3/4 relocation companies over the past 10 years. All goods going to South Africa. ReloUK gave me the best price on this occasion ( I used their groupage option, which is shared container) so I gave them a go. The guys who came around to pack my goods were great, friendly and down to earth. They packed my goods with decent packaging, boxes were strong and the bubble wrap was next level! There’s a layer of fabric in theirs. The goods took a while to get to South Africa but I guess when you’re sending boxes during a pandemic you wouldn’t expect anything less. My goods arrived this morning as promised by their local agents on the ground. There was a box missing however when I emailed the local agent in SouthAfrica they responded quickly telling me they had the box and would courier it on Monday. Overall great price, great service and if it’s a good price you want be expected to wait slightly longer than you’d wait having sent a sole container which works out much more expensive.

Move size: Partial Move Service cost: £850

From Branksome to Woy Woy

Our goods and chattels arrived yesterday. I wanted to express my appreciation:

a) In responding to my RFQ and phone inquiries promptly and generously

b) to your packers, who were polite and punctual on-site in Branksome

c) The acid test - the goods arrived here safely and in good condition. Your boxes were all very sturdy and very much fit for purpose. The difficult packages - a mirror, two pictures and two music keyboards were equally unscathed, due to some very good packaging. [It was very useful throughout, to have plain white boxes, white tape, and marked with your RELOUK logo, to correctly identify everything.]

d) Finally, after a little nudging, your well-chosen and polite agent in Sydney delivered as promised.

All this despite raging Covid throughout the transaction.

Congratulations to you and your team for a successful service - I hope you all stay well and prosper!

Move size: Partial Move Service cost: £958

60 heavy boxes from HK to London - arrived into port on 21 Dec, ReloUK can arrange the delivery to my house on 23 Dec! Incredible! I never expected I could get the shipment before Christmas, and I was impressed by the efficiency and considerations of the team. A big thank you and kudos to the crew that delivered the shipment to our house, they are professional, efficient and very patient with us. The boxes were all very heavy, but they swiftly moved all 60 heavy boxes into the house within 30 mins, and pointed out which box they were carrying so I could make sure nothing was missed. They put the boxes exactly where I wanted them to be, and saved me a lot of time unpacking.

Thank you for all the help in the early winter morning!

Move size: 3 Bedroom Home Service cost: 53000HKD

If I could give no stars I would. We had the worst experience with these charlatans right from the packing day to my stuff arriving damaged and almost 5 months later. Rude and aggressive staff. Use third party packing teams who (told us) are paid quite poorly- so no care and attention to your goods. Put a couch through our wall, destroyed our day bed, broke and then packed broken glass. Ran out of packing goods on the day - meant we had to run out and buy ourselves. Original quote quadrupled after they had our goods. It was just a horrendous experience from start to finish where we felt powerless and our goods were held to ransom. Precious and sentimental things ruined or smashed due to incompetence that happened before the goods even go on the container. Avoid at all costs

Move size: 2 Bedroom Home Service cost: £8643

I used this company over a year ago and am still waiting for my claim to process. The setup is that the marine transit insurance is based in Hong Kong and they do belong to any organisation that you can work through in the UK that supports the client. So I have now had to resort to using a firm of lawyers in Hong Kong as the Claim processor just ignores anyone from another country as they have no power to enforce the rip off practice they use. They offered 4kGBP on a claim of approx. 28kGBP..because they think we have no option but to accept. What a rip off setup this company uses. Plus they promise EXPORT packing and deliver rubbish packing. They also do not supply you with the appropriate terms and conditions. I was warned by other freight companies and should have listened. But I will never give fighting them and will make it my mission to continue to alert people for as long as this company exists.

Move size: 4 Bedroom Home Service cost: £10000

I highly advise against using this company. My previous experience with them warranted a 5-star review on ReloUK a few years ago, but my recent encounter has been nothing short of a disaster. I entrusted them with the task of shipping two containers, which have yet to be delivered, and their lack of ownership and accountability has been appalling. In fact, I have now involved my solicitors to handle the situation due to their sheer incompetence.

One of my main grievances stems from ReloUK's failure to inquire about permits until after the shipment was loaded onto the vessel. When I raised this concern via email on July 17, 2023, their representative assured me that everything was in order. However, it was on the day of loading that I discovered the need for import permits. We promptly applied for these permits, which were eventually granted, but not without incurring additional expenses and inconveniences due to ReloUK's oversight. It is important to note that the Charity in question does indeed have Charitable status, so it is misleading for them to state otherwise. The issue lies in their failure to request the necessary import permits, which resulted in us having to bear the costs and delays.

Furthermore, ReloUK has also lost one of my personal items from a previous shipment earlier this year. Despite my repeated requests for an update, they have blatantly ignored me. My solicitors have already reached out to them today regarding this matter. Their response, or lack thereof, speaks volumes about their integrity and the way they treat their clients. I have confirmation emails to substantiate my claims, and I will make them available for consumers to form their own opinions on who is at fault.

I kindly request that ReloUK share any email correspondence they may have sent me after July 17, 2023, specifically inquiring about permits. The only time such a request was made was after the container had already been loaded onto the vessel. This lack of foresight and disregard for proper procedures is simply unacceptable.

In conclusion, I strongly caution individuals against entrusting their belongings to this company. Their actions, or lack thereof, speak volumes about their professionalism and commitment to customer satisfaction. It is evident that they prioritize their own interests over those of their clients. Please think twice before considering ReloUK for any shipping needs.

On a separate note, I must mention that the team responsible for physically loading the goods has always been great. They have shown professionalism and dedication in their work. The issue at hand primarily stems from the leadership and management of ReloUK. It is their lack of oversight, accountability, and failure to address customer concerns that has marred my experience with the company. It is disheartening that such a capable team on the ground is let down by their superiors. This further emphasizes the need for potential customers to exercise caution when dealing with this company.

Move size: Office Move Service cost: £18000

Exposing the Disappointing Customer Service of ReloUK!

I am writing this post to share my deeply disappointing and frustrating experience with ReloUK and to warn others about their lack of integrity and accountability.

Back in October 2023, I reached out to ReloUK regarding an issue with the shipment of our charity goods to Estcourt, South Africa. To my surprise, the CEO personally contacted me, requesting that I remove my negative Google and Trustpilot reviews in exchange for resolving the matter. He assured me of a swift resolution and personally taking care of the issues at hand.

However, it has been three long months since that conversation, and nothing has been resolved. The lack of progress and the broken promises from the CEO have left me questioning the integrity and trustworthiness of ReloUK's leadership.

From the very beginning, there were clear deviations from the agreed-upon plan. ReloUK failed to inform me of the necessary documents required for the removal and delivery of the goods, including the crucial import permit. As the supposed experts, they had a duty to inform me of these requirements, but their negligence resulted in significant losses for our organization.

To make matters worse, instead of delivering the goods to our offices as instructed, ReloUK arranged for them to be taken to a storage facility by Kings International, without our knowledge or consent. This unexpected change led to additional charges for storage fees and unnecessary delays.

Despite my repeated attempts to seek clarification and resolution, ReloUK has provided inconsistent explanations, illogical invoices, and an overall lack of concern for our predicament. This has left us with no choice but to pursue legal action to recover our costs and seek compensation for the time and effort wasted on this matter.

It is important to note that ReloUK is known for their deceptive responses to negative reviews, often blaming the consumer and making up excuses. It is crucial to do thorough research and understand that when a company has your goods, you are at their mercy. Most individuals don't have the resources or funds to take these companies to court, which is why they give up. But I assure you, I will not give up.

I am sharing this review to expose the disappointing customer service of ReloUK and to warn others about their unethical practices. It is my hope that this post serves as a cautionary tale and encourages others to do their due diligence before engaging with this company.

#ReloUK #CustomerServiceFail #UnethicalPractices #Warning

Remember to always stand up for your rights and hold companies accountable for their actions!

Move size: Commercial Move Service cost: £16000

We are very upset with this company. What started out as a good experience has now started to turn into a disaster. The furniture has turned up ruined and they are not helping us to claim on the insurance. They say it's our job not there's although we took out their insurance - very bizarre. They were quick to take our business but now there is a problem they are not helpful at all.
You would think they would want recommendations and more business but I don't think so.
Please read the small print in their contract about their insurance company they use as apparently they always use this line you are under insured! They didn't say that when we took the insurance they recommended!

Service cost: £6000

We compared 3 quotations when booking our move to Australia, I have 5 reasons why we choose Relo UK;

1 – When contacting Relo UK we spoke to a lovely lady called Charlotte, no task was too much for her, she advised Paul would attend our property to carry out a survey at a time which suited us.
2 – Unlike the other professional companies Paul attended our house and didn't bad mouth the other removal companies, he carried out a full inventory and advised us on the best options

3 – Move Day! The Relo team arrived at the time we had been advised, not a minute late! We showed them what we would like packing and they started.

4 – During the shipping process Relo UK kept us informed throughout.

5 – Australia bound!! Are goods arrived within the time slot Relo UK first advised, no broken or damaged items, the guys in Australia also continued the good quality service!

We are extremely thankful to the Relo UK team, they made are relocated stress-free!

Service cost: £1600

I have used ReloUK twice, one moving to Dubai and secondly moving back from Dubai.

The Company are exceptionally professional and approachable. Paul the MD is always available should it be needed and the workforce are fantastic. They get on with the job and pack things to a fantastic level which helps to ensure minimal damage to any of your things.

They moved a 4 bedroom house in two days and left with all the boxes and wrapping.

Great service and great company. I can highly recommend them.

Service cost: £4000

They quoted us happy to get the business for a transatlantic move, but it was all downhill from there:
1) on removal day the packers said we had plenty of room and shoed us away rather than stick around to make decisions about what should be left behind. A phone call to the office informed us that it was going to cost another £1000-1500 to take everything. With time and budget both against us, we left behind £1000 or so of furniture, but took export-wrapped camping chairs that had already been loaded.
2) the following morning I had a call from our storage co to let me know that a trolley loaded with inventoried items (my guitar amps, etc) had been left around the corner from our lockup
3) the fragile and expensive guitar amps were labelled 'to be crated' but they never were
4) we were told they had to professionally repack crockery etc or it could be insured. They didn't repack and we're now being short-changed by the insurers on the Cornishware that got smashed as a result
5) they got our business partly because we would be completing another part load and would make a sailing the following week. This turned out to be utter nonsense.
6) NEVER AGAIN.

Service cost: £4000

I requested quotations from a few International Removal Companies, such as Eagle, Simpsons, ReloUK and Doree Bonner.
I chose ReloUK based on cost and previous reviews. I was not disappointed.
From the initial contact from Victoria through to the packing service and then shipping I received a first class service.

I would definitely choose ReloUK again if I were to relocate. I have already passed their details to friends who are thinking of moving to Australia.

Service cost: £2000

ReloUK were recommended to me by a collegue for my move from Southampton to Malta. From the first enquiry they were so helpful and informative. They explained what they were offering, how the move would be handled and what would be required from myself. I chose to use ReloUK as their quotation was the most competitive taking into account what was included. I was able to speak to my move manager who kept me up to date with how the move was going from arranging the packing date through to shipping and eta updates as needed. Everything arrived in perfect condition. The professional and friendly service offered is priceless. The whole experience was stress free.  .

Service cost: £750

We paid ReloUK to move our personal possessions from London to Australia (including 'carefully export packing' our property).   When the shipment arrived we were horrified to find that framed family portraits had been packed in with 15kg hand weights, smashing them. Clothes had been rolled around metal coat hangers and dumped into unlined cartons. This caused damage to clothing including holes, permanent creasing and marking.   We advised ReloUK immediately and made an insurance claim however, they would only compensate us for the broken picture frames and not the damaged clothes or shoes as this was the result of ReloUK's poor packing not the actual shipping process. Simply the worst company we have ever dealt with.

Service cost: £1500

We used ReloUK to relocate our family to Spain - they were professional and treated us as valued customers. The experience from the quotation to the unpacking in our new home was brilliant.
We cannot fault them - if you are looking to relocate this is the company to use. Friendly, reliable and efficient. Their service was exceptional. I am not writing more so i'm copying and pasting to make up the numbers.

We used ReloUK to relocate our family to Spain - they were professional and treated us as valued customers. The experience from the quotation to the unpacking in our new home was brilliant.
We cannot fault them - if you are looking to relocate this is the company to use. Friendly, reliable and efficient. Their service was exceptional. I am not writing more.

Service cost: £2000

We just want to say how pleased we are with the service we received from Relo UK in handling our recent move to New York. The quote we received wasn't the cheapest but the information we got from the salesman initially and continued high level of customer service which followed was excellant. Our belongings were packed by the guys with great care. We needed storage for a month while we sorted out visas etc which was not a problem. We are now happily settled here in our new life.

Service cost: £1150

We contacted Relouk for a shipment of goods from Sussex/London to California. Goods were collected from us in May. Delivery was end July, but we were v. frustrated that 1/3 of the cartons had been left behind in the UK. In the meantime, we organised a second shipment, which arrived on time in early November, together with the missing pieces.
Whilst we were very frustrated by the delays with the first shipment, the company were suitably apologised, and admitted it was their fault. The CEO was on top of the issue, and it was easy to reach him to discuss what had happened.
Most importantly, the goods were all well packed, and there was no damage to our items. The crew who arrived to pack our goods were uniformly helpful and friendly.
We would recommend Relouk, despite the problems we experienced.

Service cost: £2000

At first we were apprehensive with such a big move and with two young children but The staff at ReloUK made it sound so easy and stress free. We put our faith in ReloUK and thank goodness we did. The sales team gave us all the advise and documentation we needed to customs clear and insure our effects. Lyn insured that we were updated at every stage of the process. The crew professionally packed our home into a 20ft container on our drive way with no issues and made it look easy.

On arrival in Brisbane their agents unloaded into our new home and unpacked and reassembled our children’s beds ready so we could move straight in that day.

Perfect throughout, well done guys and thank you so much! Well deserved 5 stars!

Service cost: £4000