MD Removals

I had called MD for a short notice move and they were happy to comply with a very competitive Quote - I called on the Monday to arrange for the Friday with everything quoted for immediately. They even delivered moving boxes for me fairly quickly. I had swap furniture between the 2 properties so in effect this was a double job and MD were more than happy to carry out.

The 2 lad's were slightly delayed from their last job but kept me in the loop and there was no rush or drop in quality to get the job done. As I mentioned this effectively a double job so a couple of extra lads actually came to assist when they had finished their round - they ended up working till around 7/8 on the Friday evening which most of us wouldn't do!

No issues in terms of damaged goods in transit and also they were very helpful in adding a few extra small items. They even tried their best to remove a sofa from the property which had very little hope after years of me trying and ultimately I had to destroy so I could get it to fit through the door frames but I appreciate the effort!

Would use again!!

Service cost: £360

This is the third time in two years that MD Removals have moved my furniture for me. As usual they were utterly good natured and easy going. This time, things could have been really fraught because the lads set off with the loaded van after promising me that they would do the 150 mile journey slowly so that I could just have a last look round the house before locking it up for the last time then catching them up and overtaking them so that I was in Alton to greet them. They cruised along the M6 at noon without a problem, half an hour later I got stuck behind an accident, and there I sat for 2.5 hours. Fortunately, they were able to get into the house and by the time I arrived everything was where it ought to be and the house was left securely locked up for me. Thank you gentlemen, you did a grand job.

Service cost: £600

Cannot fault this company, three men arrived on time on a very hot day and worked almost non-stop with a cheerful disposition throughout. As well as loading the van (expertly, never thought everything would fit in!), delivering it to Rugeley and making sure everything was in the right place, they then had to do a pick-up for me from two units in storage in Cannock and also deliver to Rugeley.

They did everything I asked of them and were still smiling at the end of the day, even though exhausted.

I would recommend this removal company without hesitation - it was a stress-free day for me, thanks to this company.

Service cost: £636

MD removals went above and beyond all means to make our move stress free. Nothing was too much trouble. They were a great bunch of guys from start to finish. The ladies in the office were very helpful. They always got back to me when they said they would and the surveyor Gladstone, who viewed are property was very helpful explaining all the different packages. We decided to go for their gold package which meant we did not have to lift a finger as we had a packing team that came in the day before and packed up all are belongings. The girls were great. I would most definitely use again and I will be recommending you to others. Fantastic!

Service cost: £950

NEVER use MD removals. They quote cheep to get the business then they charge £15 per item if they feel they have more to move than estimated. They abandoned my partner at storage unit to move all items herself also told her that they did her a favour. They turned up 20 mins late and were very unprofessional and intimidated her being that she was on her own asking her so where is your partner etc. They demanded £20 extra for carrying a large mirror and took it in cash, no receipt.
If you want a quality service then pay a little extra and get it done properly. I have already contacted my solicitor to seek legal advise.

Service cost: £200

I regret booking this company who demonstrated a serious lack of professionalism.  Furniture was damaged in the move and when questioned they stated that it was like that when they collected it.  It clearly couldn't have been because the leg was broken off a coffee table and that is something that I think we would have noticed!  They also stated (& it was included in the quote) that a large wardrobe would be dismantled and reassembled in our new home.  They refused to reassemble.  I had specifically checked that this would be done before booking the job and was reassured in three separate emails.  This mattered considerably to my husband and I as we are both heading towards 60 years old and both suffer physical disability. The attitude of the workers and the company as a whole was the most disappointing. One of the (very) young men who moved our property was extremely challenging to the point of being aggressive.  Further to this, I have emailed my complaints several times since the move a month ago and have not received any response.   I would strongly advise against using this company.

Service cost: £500

They arrived late to collect items! When they eventually turned up at delivery address I was told it would cost an extra £50 on top of the quote or items would be taken to storage.

I was threatened with "Im from the ghetto and know people" and "Remember, I know where you live" How is that professioonal? It's ilegal.

My personal character was also attacked..worst "company" I have had the mis-pleasure of working with. They mske othe small companies unstrustworthy. I personsolly will be using the large chains in future.

Service cost: £180

We used MD removals for a short move but required help with lifting and a difficult settee which we knew would need some dismantling.

Good things..
The two guys arrived on time, were efficient and friendly and basically got the job done.

No so good things..
It was a rainy day and although they put blankets down at the destination house they didn't suggest that for the start house and so we ended up with a very muddy stair carpet we had to get cleaned.

Their knowledge of how to dismantle a settee was not good. At one stage they suggested taking out a 1st floor window to get it through. I finally part dismantled it and they "persuaded" down the stairs scuffing the walls as they went.

Overall satisfactory for the comparatively small amount we paid and we would probably use them again now we know what preventive measure we can take to make things run a little more smoothly.

Service cost: £250

We went through a selection process and hired M D Removals, who conducted themselves professionally in visiting us (Lydia) providing quotes on time, clearly explaining the three levels of service they provide. Once we selected a service, they provided boxes, etc, to help us pack. They forgot to provide paper/bubble wrap, to pack fragile items but were apologetic and rectified situation later. On Moving day, the crew led by one young man whose name I can't recall, did a good job overall, as we had a full house including a Piano to move. They should have used floor protectors on their own, to ensure carpets were not stained. When we asked they put some of their blankets, but then one of the workers kept cribbing that he might trip over, so we removed the blankets anyway. They had one person to assemble our bed and TV, who did a pretty good job. They got more help once they knew the extent of the work and overall managed the entire process smoothly and well on time. I would recommend them.

Service cost: £900

They say moving home is one of the most stressful times in your life. It was, right up until I contacted MD Removals. From first call to Lydia who was lovely and reassured me and kept me updated by email and phone to smiley Mike and colleague who were very pleasant and made the move look simple as it was organised, professional and easy for me! They just did it all, no stress no hidden fees. Arrived on time. Extremely pleasant. Nothing was too much trouble. It was old fashioned service and I would highly recommend!

Service cost: £462

If you are moving from the Midlands to anywhere in the UK you have to use this company! I did lots of research before booking and I absolutely made the right choice. The move took 2 days, day one was packing, day two transporting. I’ll admit to being very worried about leaving everything to a company I’d never used before. All of my concerns were dealt with professionally and in the most understanding way. Lydia in the office was great to deal with and the guys who packed up my mother’s belongings of 82 years were amazing. Then the transport and delivery of her belongings was dealt with so well. Thank you Dwayne, your 2 lovely colleagues and all at MD Removals for making a difficult time so much less stressful! Cannot thank you enough. Gail & Peter.

Service cost: £1360