Legend Removals

Dear Aggelos,
Thank you for leaving us the review, we are sorry to hear that you are not happy with the current situation. Please note that you have accepted our removal service based on the provided items list and you were happy with the price. As part of our process we do ask to re-confirm the items you are looking to move few days before the move, as we run the transparent business model and would like to be prepared for your moving day. You have had more items and therefore multiple adjustments were made to the quote according to your requirements. We have made the adjustments to the price and also matched the competitors’ quotations and you were happy with it. Today you have decided to cancel your move with us. We are sorry to hear that you chose the other moving company, but the deposit you have paid is non-refundable and this principle is not different to the other removal companies in the industry. Thank you. ..read more

Dear Martin,

Thank you for your kind feedback.

Thank you.

Dear Harriet,

Thanks for your feedback.

If you are looking for the further move from Amsterdam to anywhere in Europe then let us know ! We run regular services almost everywhere in Europe !

Thank you.

Dear R.A.,

Thank you for your removal review.

We are sorry to hear that you are not happy with the removal service received from us.

Our quotations are clear and advise on the 60kg per 1m3 weight allowance on the top of the quote with the volume mentioned. The charges for the extra volume are on the quote as well.

There are at least 2 phone numbers to reach our office to discuss your removal query and responsive operations team.

Unfortunately the weight of your goods went over the weight allowance per your quote and there was an additional volume collected from your residence.

We have only received the volume of the goods from you, not the items list, therefore we did not have a chance to evaluate the potential weight of your shipment. Unfortunately your shipment had to be split in 2 deliveries due to the weight issue.

Yes, unfortunately we have delivered the goods with the delay, as European removals are subject to the delays due to the different circumstances outside our control starting from meeting and greeting the customs officers early morning at the Eurotunnel who may or may not hold the vehicles while inspecting the documents and goods, then the road conditions and access issues, etc. etc.

From our understanding you were not happy with the price paid, but we do not have the grounds to believe that there are any damages occurred during the move, as nothing was reported by the drivers or yourself.

Thank you. ..read more

Dear Nina, thank you for your feedback. I do apologise for your removal experience. We have now found your missing items and delivered them over to you. I would greatly appreciate if the feedback would be amended to at least 3-4 stars, as discussed earlier. Thank you. Ilya Longo.

Dear Ilaria, thank you for your feedback.
We are sorry to hear about your experience and we have reviewed your order details in order to respond to your feedback.
The collections / deliveries of the volumes less than 25m3 in Europe are made by one mover and the second mover can be arranged at the extra cost of £ 190. The volume of your goods was less than 25m3. The second mover was not booked, thus the driver was on his own to collect the goods and he required an assistance with the 2 men items.
We are sorry to hear that the tea set was not delivered, however we were not informed before hand about the content moved and the value of the goods moved. The loss was reported outside the 7 days claim period when the insurers could not provide the compensation.
As the tea set was packed by yourself, the value was unknown and the loss was reported outside the claim period the best offer we could provide is £ 40.
Since then we have not located the missing box.
Thank you,
Operations Team. ..read more

Dear Hither Butler, thank you for your review.

We understand that you are not happy with the extra volume charges at the collection address in UK, however please note that we are trying to do all due diligence checks prior to the collection to ensure there are no surprises at the removal date. As the volume of the goods collected has increased we have informed you that the extra items can be moved subject to the extra charge.


The rates can be found in the summary of your move dated April 29, 2020.

At the same time we have never been advised about 60 metres walking distance at the delivery address. As per our quotation the walking distance from the removal vehicle to the residence of 20 meters is included.

We understand that typically it might be extra 5-10 more meters of walking distance, but the drivers will never report to the office about them, as an extra 5-10 meters will not massively impact the labour time. However for the 2 full removal vehicles the 60 meters walking distance up and down the hills made an impact of the extra 1 day of labour.

Therefore we have advised about the charges, that are outlined within the removal quotation.

Since you disagreed to cover the charges for the extra walking distance we came to the compromise to make the delivery non-chargeable .

We have also waived the charges for the first removal vehicle unloaded on Day 1.

We are fully aware that, as a client there is an expectation of all inclusive removal service.

We are providing the all inclusive service based on the discussed and agreed items lists / volumes / walking distances.
We do calculate the costs on the known facts, unknown facts are not part of our quotation. If the extra services are required that were not part of the initial agreement ie extra goods to be moved, distance to walk, etc we may add the extra charges, as per our quote. In terms of the trading standards - we are the members of International Association of Movers, Move Assured and we are following the same policies and procedures, as other removal companies.

We do not see the basis of the claims to be made against ourselves, nor the basis of the financial compensation.

We have never received any correspondence from Trading Standards with regards to the proposition to shut down our company.

We do operate from 2011 and have completed more than 8000+ household removals and have not heard that we have violated any standards.

Thank you. ..read more

Dear Jeremie,

Thank you for sharing your wonderful experience with Legend Removals! We're delighted to hear that we were able to provide you with a stress-free and efficient move, even on short notice.

Our team takes pride in delivering exceptional service, and we're thrilled to know that both our Operations and Sales teams were responsive to your requests. It's fantastic to hear that our driver contributed to your positive experience with their professionalism and friendliness.

Ensuring the safe and timely delivery of your goods is always our top priority, so we're pleased that everything arrived intact and on schedule.

We appreciate your kind words and thank you for choosing Legend Removals for your move. Should you ever require our services in the future, please don't hesitate to get in touch.

Wishing you all the best in your new space!

Warm regards,
Legend Removals Team ..read more

Thank you so much for sharing your experience with us, Eva! We're thrilled to hear that your international move from the UK to France went smoothly and met your expectations. Our Sales Team takes pride in providing transparent recommendations tailored to each customer's needs, and we're glad to hear that you found their guidance helpful.

Ensuring a smooth and timely collection process is a top priority for us, and we're pleased that everything went according to plan. Communication is key throughout the moving journey, and we're delighted that our Operations Team kept you updated on the movement of your furniture, providing you with peace of mind.

We understand the importance of your belongings arriving on time and in good condition, and we're happy that your items arrived on the dates communicated and in the same condition as they were in London.

Thank you for recommending Legend Removals, Eva! It was a pleasure serving you, and we wish you all the best in your new home in France. If you ever need our services again or know someone who does, please don't hesitate to reach out. ..read more