Langer-Umzüge

The move was absolutely unprofessional and after complaining you were dismissed on the phone for weeks. When you had someone's turn after 2 months you were told that it was too late for a complaint and the incident was described differently by the employee. 7 days after the move, after a phone call on July 4th, I submitted a written complaint. The move took place in the employee's private car, as the boss had forgotten to assign a car. The second man had only been at work for a few days and couldn't speak a word of German. Not everything was done as discussed. Back panels were not properly attached, Alibert not hung up, lamps not attached, a cupboard damaged, a large chest of drawers was then placed in the kitchen because the worker did not want to dismantle it, constantly complaining that everything would not have been written down by the boss etc. Moving was simply a disaster and I was allowed to lug around with me, otherwise the move would have taken the whole day. No more long moves!

Service cost: €1500

I made three mistakes.

1. I should have read the reviews on sites like this better. I would have been spared a lot.

When I asked about the bill - a few weeks after moving - I was yelled at almost immediately on the phone and couldn't speak. I was labeled "too stupid" and "too stupid" because I wouldn't understand the bill.

2. I failed to write down the number of hours ..

3. I definitely chose the wrong moving company. Whether you agree or not - a tone of voice like the one I had to experience on the phone is not only unprofessional but simply outrageous.

I fail to go into details of the dispute as I was threatened with legal consequences. What I admonish openly and clearly, however, is the incredible tone of voice.

To be fair, I have to mention that the three men who made the move on site both times were absolutely hardworking and professional.

Service cost: €3800

We can recommend Langer-Umzüge with a clear conscience. There was really no reason to complain. From 7:30 in the morning to 7:00 in the evening, the boys whirled around; Move within a day. Access to the old 4 1/2 room apartment was difficult, in the new 5 room apartment we had a furniture lift. Everything, but also everything, was completely wrapped with blankets and protective films, loaded without any additional aids and a large bedroom cupboard was also dismantled. In the new apartment everything was brought into the appropriate rooms and basement and the cupboard was reassembled, all without damage. With our current experience, Langer-Umzüge is simply reliable, friendly and delivers a great service. Thank you.

Service cost: €2500

Long removals were the first to make us an offer, but without a personal inspection, and due to the good impression and the VAT not charged (moving to other EU countries, Switzerland), we placed the order.
Even after the order confirmation I had a bad feeling because, contrary to what I had agreed, I was not told which customs documents I needed.
On the day of the move, the team shows up almost 2 hours late (2 hours at my expense, there is supposed to be a traffic jam!) And then forever discusses how to drive the truck into the street. One of the three colleagues couldn't walk stairs. Really stupid when moving from the 4th floor without an elevator! The other two helpers were very good.
Then, contrary to the previous agreement, I had to pay the entire invoice after loading and an attempt was made to add additional costs.
The next morning at customs we first had to wait for the partner agency, as they were not able to print out the documents I sent by email (also waiting for my expense!). I coordinated with customs, but I should still pay for the moving helpers in time.
The best for last: I have been waiting for a correct invoice for 3 weeks because too many hours were recorded on the first invoice and services were recorded twice on the second invoice. Instead of the invoice (with a refund), I receive a reminder. Really funny! There is no response to emails, but every employee knows my case when I call ..
Conclusion: Top relocation helpers (however 2 out of 3 capable people quit because of the cooperation with the boss), office an absolute disaster and it is simply unacceptable and outrageous to artificially manipulate the bill. Instead of the agreed 100 € for customs (all inclusive) I am now supposed to pay 215 € plus working time a 2h.
Had I read other reviews beforehand, I would have been spared a lot of trouble.
My tip: only select companies that are members of the association and never pay for everything beforehand!

Service cost: €3800

It was some time ago that I moved - August 2020. Nevertheless, I would like to share my experience with Mr. Langer and thus help others to decide on another company. First of all, low prices are used to 'lure' customers and the ignorance of the customers (you usually don't know your way around that well, because you don't move constantly) is used to set up an order, which, as a result of later circumstances ('we should have known that it is an old building 'etc ...) is almost unusable. Before the move was completely carried out, you should pay, in my case almost twice as much as agreed. At this point, all the boxes were still in the truck, which is what you really need. That was THE leverage to get paid. The direct phone call with Mr. Langer was marked by dubiousness and disrespect, he did not let me have my say and expressed himself more than unprofessional. Now I'll be moving again soon, of course not with this company. And I like to pass on my experience to everyone; that won't ruin 'Langer Umzüge', but it might save one or the other a lot of trouble.

Move size: 3 Bedroom Home Service cost: €2000

First of all: Overall, our move went according to plan and quite professionally. Mr. Langer's employees were extremely competent and very friendly. I would still never book the company again for three reasons: 1. There was a strange and extremely unpleasant discrepancy between Mr. Langer's communication before and after the order was placed, 2. We were obviously deliberately deceived about additional disposal costs that suddenly popped up on the day of the move, 3. Minor complaints that we noticed afterwards (and that were manageable and solvable) were ironed out in an incredibly rude manner, without any suggestion for a solution, but with shouting and threats. When reading the reviews it becomes clear that we share these experiences with other customers - that seems to be a system. Here are our experiences in detail: During the inspection of the apartment before the move, Mr. Langer seemed very nice, obliging and promised a kind of uncomplicated, worry-free service. The whole thing has a premium price, but that would only be fair for good, flexible and uncomplicated service. The move got off to a good start, but shortly before the end gigantic new costs suddenly arose because kitchen disposal was suggested in the offer (“dismantling and throwing away as rubbish”), but additional disposal costs were incurred. Because our garbage can - surprise! - was too small for a dismantled kitchen. Mr. Langer was logically aware of this - just as it was clear to him that the service stated in the order was understood by customers as “disposal included” and not as “just look what you do with 7 cubic meters of bulky garbage on the sidewalk.” “. During the telephone conversation with Mr. Langer, the tone was no longer friendly and authoritative. He just kept referring persistently to the text of the offer, which did not include disposal. Many similar customer experiences show that this was not an isolated case. Again and again, the disposal step is suddenly missing from the offer and has to be added for hundreds or thousands of euros. The most unpleasant experience with Mr. Langer, however, was a phone call a while after the move. At some point while unpacking we noticed that a small (not valuable) piece of furniture and a technical part of the kitchen were missing, which had probably been accidentally thrown away. I called them in the hope that the Langer company would offer us a replacement, reassembly or some uncomplicated form of compensation. Instead of a solution-oriented conversation, Mr. Langer just repeated louder and louder that none of that was on offer. Ultimately, he screamed into the phone for several minutes and finally threatened that he would now issue an extra bill because some of the services provided were not on offer. He simply didn't believe me that I had specifically announced these services over the phone. That really stunned me - praising the uncomplicated handling of change requests and then shouting down the customer like that is a powerful thing. Very, very unpleasant. By the way, we had a positive moving experience with the Zapf company almost at the same time. It was about a smaller load that was transported between two cities. If we moved again, we would probably hire Zapf.

Move size: 4+ Bedroom Home Service cost: €7000

The moving company's employees are particularly good at one thing: talking. But only before the move, when you are promised great things and everyone is really nice, friendly and accommodating. Hidden costs can be found on every corner; you should read the pages full of small print very carefully. Otherwise, damages noted three days after the move will not be reimbursed. The telephone conversation that I had with Mr. Langer and previously with his employee on the day of the move cannot be put into words. I was shouted at and insulted. According to his employees, this and the fact that unexpected additional costs suddenly arise are the way customers are dealt with every second move. Our lawyer also confirmed that there was a clear scam here. I can only advise everyone: stay away from this company!

Move size: 4 Bedroom Home Service cost: €2900

I would like to express my sincere gratitude for the outstanding service provided by the moving company that recently completed my move. The entire team worked extremely professionally and ensured that everything ran smoothly. I would particularly like to emphasize the excellent assembly work on the lamps. The team worked extremely carefully and assembled the lamps precisely and safely. The kitchen construction also went extremely smoothly - the team demonstrated expertise and efficiency. Overall, I am impressed by the professionalism, friendliness and commitment of the entire team. Thank you for an outstanding moving service! Best regards, Simone Schreiber

Move size: 4 Bedroom Home Service cost: €4500