Europe Removal & Storage Ltd

I used this company to move my belongings from my current property to a storage place then to my new property after 2 months. I used their storage. Everything went well without any issue and they handled everything from beginning till end. All together my move went smoothly. The team worked really hard and with a dedication. The office team were helping throughout my move. I am really pleased that I have used this company for my move. I will not hesitate the slightest to recommend this company.

Service cost: £2245

Thank you for your help to move us from London to bath we will say thank you to all your team specially, David who help us lot with move some garden heavy pot and plants. They move my all house hold with in one-day pack and move. superb service, helpful, friendly, professional, very good and would definitely recommend them. Really happy with the service from Les and his team. Very punctual, and thorough and they took very good care of all our belongings. We will recommend this company to anyone looking for reliable and good moves.

Service cost: £700

Initially I was afraid as I had bad experiences in the past, but thankfully I wasn't disappointed this time. I was very impressed with the service I received from Europe removal and storage. The staff was very punctual, extremely polite, helpful and patient. I have tried removal firms in the past for my move and this is my fourth time lucky option. I would say this by far the best removal firm I have used as my move went extremely smooth. THUMBS UP. Recommended.

Service cost: £350

Dear mr iftikar

I would like to say a huge thankyou for your service. You certainly know how to deliver your promised words.

I would like to say how professional and pleasant your two boys, sajid and Kaiser were. They were a pleasure to work with. They went over and above what was expected of them for removals and I was very impressed. There were such awkward (and v v heavy) items of furniture which your boys seamlessly got through some difficult spaces! I would not hesitate to recommend your service to anyone who is moving.

I'm not sure why some people have written negative feedbacks on some sites. You told me clearly that if there was extra vehicles required, then naturally it would cost more. I wasn't charged any extra and I appreciated that. You were very fair in your charges which you outlined at the start

If you need anything further from the feedback let me know :)

Thankyou so much

Kind regards

Najaf
Optometrist
Hillingdon

Sent from my iPhone.

Service cost: £350

I Had recently moved out of reading and shifted to Birmingham I was searching the net for a removal company within my budget and found Europe removal. I was being quoted £2500 else where so I gave these guys a call and They sent a surveyor who quoted me with an unbelievable price £1890 which I could not refuse .Mr Atif was very helpful explained all the aspects of the move in/out he assured me all my furniture will be wrapped up and labelled if needed . I was extremely worried about the fragile items but he even assured me He would double /bubble wrap then too . On the day everything went well, no additional costs were occurred. So I'm happy I chose the company .
Well done and thanks for the service keep up the good work guys !

Service cost: £1890

Recently moved from reading, one of my work colleague recomended Europe Removal. We contacted Europe Removal they sent surveyor on the very next day. The surveyor was very polite explained all the aspects of the move in detail and assured us our furniture will wrapped up and protected.

On the day the team arrived on time, loaded our furniture with care and unloading at the other end was equally fast and carefuly delivered to right room in the new property. Iftey, the supervisor and workers on the moving day, were very polite to deal with and provided great service all round. Will definately recommend them to my friends and family, thanks guys.

Service cost: £1590

Moving with this removal company was absolutely a good choice.  The customer service I received was brilliant. The sales petiole were fantastic and helped me. They answered all of my questioned and queries. The level of customer service I received was brilliant. The crews were fabulous, being energetic from beginning til end. They were nice and poliTe. The supervisor was very helpful. I asked him a lot of questions durin the visit and he did answer all of my questions. Even though the price was high, we negotiated on the quote and was able to give me a good quote even though other companies offered me cheap. BRILLIANT OVERALL!

Service cost: £2500

I chose this company based on their price (£270) and their customer service on the phone - which prior to the move was good.  
My experience of the service on the day, however, was extremely negative. Moving house is stressful and Europe Removal and Storage managed to make it far worse.  
The quote I received for Europe Removal and Storage rose to £400 as soon as the truck arrived. The 'supervisor' stated that we had more items than previously stated (despite the fact that had phoned the company earlier in the week, to change the amount of items that I had originally stated and ask for a revised price). The 'supervisor' tried to add £50 for each additional item.  
When loading the truck the men did a good job and worked hard. However after we were all finished, I got a knock on the door:
1. Firstly the supervisor said that the truck was overloaded and he was illegal to drive it, because the wheels weren't inflated enough. Why aren't the trucks kept in a good state of repair?
2. Then the 'supervisor' said that they thought the postcode that I had given them was for Guildford (much closer), not Gloucestershire (despite me having sent the full address in writing via email). He said it was too far and they would lose money on the job. I said that as I had sent them the address in writing - and received a written response, that really that was the company's responsibility. He put me on the phone to his boss. She said she was too busy to speak to me, but although she accepted that it was the company's mistake, she couldn't allow the company to lose money, so I must pay more - the job would now cost £1000.
3. I told the 'supervisor' that I absolutely refused to pay £1000 (bearing in mind that the orginal cost was £270) and I would like him to unload my items. He said he would only unload them if I paid 1/3 of the cost of the delivery. I was now in a situation where I was being held to ransom for my own belongings! The 'supervisor' also made some unpleasant comments and I felt quite intimidated (I was on my own).
4. Eventually I agreed that I would pay £550 to have everything delivered (strangely at this point the problem with the tyre and driving illegally was totally forgotten).
5. At the destination the 'supervisor' then requested that I fill in a form stating that I was satisfied with the service I had received. When I refused to sign it, he again became aggressive and unpleasant.
Europe Removal and Storage took advantage of me when I was vulnerable (with all my worldly possessions on their truck!). The boss showed a total disregard for customer service and prioritised her profit above all else. Don't use Europe Removal and Storage even if you are desperate.

Service cost: £550

RE: Europe Removal & Storage Ltd Avoid this removal company at all costs!! They turned up 2 hours late, then started making phone calls and saying that they couldn't move my wardrobes despite them being in the pre-agreement sheet. They demanded £200.00 more or otherwise they would refuse to move my stuff. The Supervisor arrived after one hour and started being really rude, demanding £200 more which I ended up paying as I had no choice because the guy who bought my house was waiting to move in. When they dismantled my wardrobes they were brutal and were punching the panels out, lost screws, broke them and refused to put them back together in my new home despite this being previously agreed! After reading the previous feedback on this company it looks like they do this regularly to get more money out of people, its not right and they operate like gangsters. I will be reporting them to the Police and the Trading Standards to say the least. Do not use them and please if you have had a similar experience please contact the police and report them! I will not let this go believe me.

Service cost: £600

I had an EXTREMELY bad experience with this company and its staff.  They gave me a very competitve price and then on moving day they packed half the items and then claimed they would need more money as there were 'extra' things.  This made no sense particularly because a) I insisted they come visit and check number of items for an accurate quote and b) all my packed items were put together in two rooms of my flat and so you could see how much stuff there was and c) the guy that came to do the quote was also the remover.  They basically held me to ranson and were so aggressive that I had to call the police.  They refused to unpack my items untill I gave them £600 extra.  In the end they settled for £100. 
The removers barely spoke english. They damaged some of my goods and were literally throwing them off the truck.  The entire experience made me so upset and violated!
Please read this and do not use these cowboy removers again unless you want to get ripped off like I did!

Service cost: £390

Unacceptable service. Avoid this company at all cost. We had a house visit few weeks ago by Ifty. A quote was written, specifying £450, we gave a £50 deposit. On the day they realised one Lutton van wasn't enough, they had to dispatch another one. Ifty came to my home, was extremely rude to my partner in the presence of my 5 months old. He first ask for an extra £350, threatened to go to court. Then went down to £200 extra after making my partner cry! The movers were 3 hours late in Newbury, I had to pay extra hours for having the storage open after hours. Ifty threatened us again of extra waiting time fees! Avoid them! Avoid! Avoid!

Service cost: £650

When I was quoted for the removal, I was assured that there was no need for a house visit as the van they would send would be bigger than what I would need for a 2 bed maisonette move. The removal team were friendly and efficient. However one hour before we were legally required to leave the property, an Operations Manager arrived and refused to pack the rest of our stuff unless we paid him an extra £195. When I threatened to take him to the Small Claims Court, he said he would unpack the truck right there and walk away from the job. He showed me their Terms and Conditions which states that his firm can walk away from a job without reason. I had no choice but to pay the extra money. Using Europe Removal and Storage made the move one of the most stressful days of my life. Their tactic appears to be to provide a low quotation at the outset and then demand more during the move when their clients have no option but to pay. Definitely a firm to avoid.

Service cost: £245

I have used this Company the services they provided was excellent. Helpful staff who were considerate and worked quickly. I had few antique items that I was scared might get damaged , but the team leader mr iffy was very helpful on the day of the job led the team well made sure they were moved with extra care. The porters were very helpful taken care of everything removed all the items carefully and delivered it to my new property on time.So I Would definitely recommend europe removal and wouldn't hesistate to use them again in the future if I was to move again.

Service cost: £1000

Hi my lovely viewers Word of mouth is always good way of finding a reliable removal firm. Make sure you pick one that knows your task properly like proper professional Europe removal and storage because last time they done my job last week from London to Watford nicely. I'm v happy and satisfying with them and love to refer other who are interested to looking for removal company. An other important thing about them is price. Their price is always less than other company because they try to compete other company price. People who are working in this company are very polite and helpfull. .

Service cost: £1200

The wrost experience ever! Be aware that the terms and conditions you are asked to sign are at the total advantage fo the company, unfair to the customers. To get the job they offer you competitive price then at the time of the removal they pretend not to remember the agreement made at the time of the visit and in paper! Result was: not all the items to be removed as agreed were loaded into the van; only 4 items were bubble wrapped although it was part of the agreement to bubble wrap 15 items, furniture are NOT PROTECTED and NOT DISMANTLED. Moreover we were told that not all furnitures would be assembled as agreed. We sent a written complain to the company about the way the removal went and complain for a higher price on the storage than what we agreed. What we received was an aggressive call from one of the manager, late confirmation of removal date from storage to the new home, damaged furniture (delivered in a black plastic). The poorest service ever experienced.

Service cost: £500

We had a bad experience with
Europe Removals. We had agreed a price with them and paid upfront so we did not expect to be made to pay more. The size of the van they supplied was totally unacceptable and to then turn up with 2 vans and demand more money before they unloaded the second van left us with no option but to pay.

On another point, they didn't even supply piano wheels to move our piano.

I'm just very sorry that I made the decision to choose them. Their website makes out they are a reputable family company but they are anything but.

Service cost: £800

My experience with this company was terrible on all counts. I suppose you get what you pay for as I went for one of the least expensive quotes I could find. I have learned from my experience and will know better next time. Here are the issues: - They came to my house to give me a quote, at which time we agreed a full price for packing and delivering. They assured me all the items I showed them would be taken for that price. They even convinced me to use their cleaning service. - On the day, they were late. It wasn't a huge issue, but then all the movers who came were fasting for religious reasons. I of course respect them doing this, but it meant that everything was slower than it should have been and I was penalised for that. - There was an extra trip required as they couldn't fit everything in one van, and they threatened to charge me 70% more for this. This was in the T&C, but there was no where on the quote that said my quote only included 2 vans full. I refused this. - They then tried to charge extra for garment boxes, which I specifically asked for in the quote. I refused. - The packing was terribly sloppy. They turned my kitchen drawers up and dumped into boxes. They didn't use the boxes I have for my glassware as requested. They didn't bubble wrap my nice pictures as requested. And they packed food! Which went off as we didn't open all the boxes for a few weeks. - They broke a drawer on a dresser, they butchered our new bed trying to reassemble it, my picture mentioned before was damaged, etc. Over 1000 pounds of damage that I found as I unpacked over the next few weeks. - I made an insurance claim and only after chasing them up 3 times did they tell me that their T&C say that all claims must be done on the day. Which of course is impossible because I hadn't unpacked everything. I did show their packing team the damage they did to the beds but didn't make a claim. I was leaving town the next day so couldn't follow up as quickly as I should have. - Their cleaners didn't show up on the day and we had to check out of our property late as a result. It was very difficult to reach someone on the phone to establish that they weren't coming. - They do not take care to not damage walls or floors when they are moving. - So, I will admit that a lot of the issues were in their T&C so I should have read more closely. But they are purposefully negligent and unprofessional. - Overall, a terrible experience that I wouldn't wish on anyone. Only use this company if you don't care about your items or your home, you are prepared to be ripped off, and you read all the T&C carefully!

Service cost: £900