AM Removals Ltd

I moved a couple of months ago with AM removal. I thought their price was sharp and since I was only moving within the same street and didn't have a lot of stuff, I didn't think it was worth spending on an expensive moving company. I thought the reception and the quoting was fair. I asked for packing materials, 2 guys to help and professional cleaning. When they arrived, there were 3 guys. The youngest was the team leader and the only one who spoke English in an acceptable way. The second one was older, strong but clumsy and had notions of English. The third one was the cleaner and had no knowledge of English at all. The guys were friendly but amateuristic. I had marked all the boxes beforehand, since some stuff was going to my new place and some stuff was going to storage. The split between the 2 went reasonable after a lot of explaining and afterwards, only 2 boxes ended up in the wrong place. The cleaner was extremely slow and looked like he had never cleaned before. On top of that, afterwards, when my landlord checked out the place, there was still dirt in a lot of places. Even though I had just paid AM Removal ca. 120 GBP for 8 (!) hours of professional cleaning in a place that's barely 50 sq m, I had to pay the same amount a second time to my landlord and couldn't argue about it as the place was still not properly cleaned. Because the cleaner was so slow, the other movers had to help out with the cleaning for a while. The second clumsy guy cleaned a large mirror and it was filthier after the clean than before. On top of that, he didn't find better than to go and stand in the middle of a 1.5m wide marble tablet with his ca. 100 kg, while the tablet was only supported on the sides. As you can imagine, the marble tablet broke with a loud bang. I immediately called the manager, who assured me he was going to compensate me for this accident even though they were only insured for goods in transit, not breakage at home. Funnily enough, suddenly the guys started insisting on my cash payment. Since I trusted they would compensate me and I didn't have a choice anyway, I maintained my end of the bargain, paid and even tipped the guys at the end of the day because they looked pretty sad. My landlord priced up the marble tablet to GBP 640, almost 1.5x the cost of my move. Of course, suddenly AM Removals stopped taking my calls or answering my emails. When finally 2 months later (it took my landlord 1 month to get me the cost), I got someone on the phone, they told me they could not compensate me as I didn't declare it on the day, which obviously was a lie. I ended up emailing them and offered them to pay me back GBP 100, as I thought the cost of the breakage was disproportional to the cost of the move and I didn't think they should get away with breaking stuff without any penalty. Obviously also that fell on deaf ears. All in all, a move which should have cost me GBP 450 (incl 8 hours of cleaning), ended up costing me GBP 1,210. Beware of cheap quotes.

Service cost: £450

We are very happy with the professionalism of the team. AM Removal helped us with every aspect of our move: arranged parking suspension, delivered packing materials well in advance, etc.. We only ordered fragile packing service - all our fragile items were placed by the team into plastic crates & lidded properly. All bulky items were wrapped into blankets. Not a single item was damaged. The best three removal men we have ever worked with - so much better that our previous companies & very competitive rates. It was pleasant and great experience to move. Thank you so much. Will recommend your team to everyone.

Service cost: £775

A shambles from start to finish- removal time rearranged on the day, agents unequipped, and with poor communication skills.  Damage to goods, attempts to add further charges to the agreed amount (with no additional services/ goods to remove) AND disgraceful customer service to boot.  The standard response from the company to any customer complaint seems to be that the customer was aggressive and abusive (see other reviews for substantiation).   Please please take my advice- DON'T DO IT!  Cheap is NOT always best.  Astonished and saddened that companies like this survive in today's difficult economic climate, when others with the best intentions and efforts fall by the wayside.  Only truthful reviewing of companies like this will stop them in their tracks. Good luck with your removal.  I pray it is not with AM Removals!

Service cost: £450

They were 1.5 hours late to start the job, they finally arrived and started packing up. So far so good. When we arrived in Guildford, everything was going smoothly until they decided not to remove the legs of the chrome table frame and then it happened. A deep scratch on the woodblock flooring! Not to worry, that is why I used them for the insurance cover very wrong. I sent over an e-mail and photos of the damage and the removal man admitted that they had done the damage and also took photos. I followed it up and was told by Wasif, the owner of AM Removal Ltd. that they would not do anything as the removal guys have denied that they did the damage in the first place. Then Wasif tells me that he has no PI Insurance and then he says in any case that I would have to pay a £250 excess on any claim anyway! Getting absolutely no where with this company with major attitude. I know the pricing was good, but Customer Service is rubbish and Wasifs attitude stinks.

Service cost: £330

Do not use this company.  I am having problems getting my deposit back and may have to take them to a small claims court if they don't credit my account soon. I wanted to cancel as my purchase fell through.  I also noticed that there was inconsistency in the quotes they provided me with.  They also delivered 35 boxes and 30 lids instead of 45 boxes and 45 lids!  They accidentally charged me for a packing service as well but did put that right. I have now had an aggressive email from them. I am not impressed.  They are unprofessional and don't appear to be  honest or organised.

Service cost: £700

Hi all, we have used this company twice and we have never been disappointed. They were prompt, polite and very skilled. Moving two flats into one on the first occasion between Chiswick and Richmond and then again this weekend moving from one flat to another in Richmond. The guys were very careful and did an awesome job. Cant fault them and the price was right. They had the tools, everything fragile was wrapped by them in bubble paper and they were careful to ensure our couch and other valuables were intact during the move. I would recommend them to anyone really. I am not sure why others have had bad experience with them.
thank you Anthony.

Service cost: £225

Used AM Removals to move house last Saturday.  The men who moved us were very prompt and helpful.   They presented themselves well and were good with communication.  
Also handled parking smoothly in what is a difficult street parking area. All was done quickly and without any problems.
Were also helpful in ensuring that our pets didn't run out the door and in dissembling furniture when space was required.
Would certainly recommend them to others.

Service cost: £250