AM Removals Ltd

The lads turn up late but not there fault, they left in plenty of time but traffic was awful.  We can only say that these guys were the best really nice people and did a excellent job, nothing was to much trouble. Very professional, They worked very quickly and got the job done on time. They provided dismantle and reasemble in with the price and also wardrope boxes. When we got to our new home, they were just as professional putting boxes and furniture in the right place. There was no damage to any of our furniture. We would definatley recommend this company very reasonable price and such nice people, well done lads.

Service cost: £958

Waseem was the point of contact and quoted for the removal. They turned up on time but only three men in stead of the five as per their quotation, waseem and another man finally turned up some tw2 hours later Later. The packing started well but after 2 hours they started to forget any of the wrapping despite my continual asking.As the loading come to a close 18.00 hours the house was still not emptied, I was asked to pay more money for another can to come the following day. Although I argued that this was there responcabilityi was told by Wassem that I would still have to pay..so I had to capitulate and agree to pay another 150 pounds.
On the unloading I had to pay the balance of the money before they would unload, this I had to pay in cash as there was no way of doing a bank transfer at six o'clock in the evening.. I guess that this is there way of ensuring they always get a cash payment !
When I handed the money over to Wassem..he Left more or less I imidiatly.leaving for me to finish all the unloading. This was a total fiasco, the two younger men spoke little English and could not read the very simple room numbers marked on each box, furniture was dropped, and left in heaps in rooms.
All in all a very unpleasant expirience. And when I contacted the office the next day to ask for the insurance claim forms I was told that I would have to pay the excess of 250 pounds.. So not only do they not give a fig about damaging my property I am supposed to pay out 250 for the pleasure .
I will now be taking legal action to recover my costs to replace/repairs the furnature.
So be warned and keep away from A.M Removals, they are only out to get more money from you and do not keel to their quotation in any regard. Also the receipt you get is not for the actual value you pay to them..something the vat man would be interested in l think.

Service cost: £970

I was going to write a review, but rather than spend even longer reliving my experience with this company, I'll just paste in the email I sent them the day after the move. Dear Sir, Thank you for sending the invoice, which confirms I have paid all monies due. I cannot thank you for your company's service however. Your website says that AM Removals 'Strives for Excellence', and that you provide residential moves which are 'Professional, Fully-Integrated and Cost-Effective'. You still have some striving to do, I fear. For my part, I will strive to tell as many people as possible never to use AM Removal. I will start by writing a negative review of the company, adding to this one (which I dearly wish I'd read before booking you):http://www.removalreviews.co.uk/movingreviews/avoid,-cheap-is-not-always-the-way-to-go-823.. to highlight the extreme lack of: 'Professionalism': sending an unsuitable vehicle, charging me an extra £500 for a belatedly supplied replacement which could actually do the job, and then expecting me to pay this via bank transfer before unloading when the lorry finally arrived at its destination at 1am (after an 8am start), on pain of my goods being seized and 'taken away to storage'. You demanded this even though you were unable to provide an invoice for this extra amount, as I had requested earlier in the day and as is legally required I believe, because 'the office was closed'. Lucky for you I made do with a handwritten receipt from your (blameless) driver, who was as tired and pissed off at the end of the nightmare day as I was. Mind you, he had to then drive back to London from darkest Cumbria, while I had a beer and went to bed, so arguably he got an even worse deal than I did. Fully Integrated-ness: not sure what this means, but if it means the clients helping to load and unload the lorry at either end in an attempt to get things done before the sun rose on a second day of the move, then yes, you're fully integrated. Cost Effectiveness: maybe for you. For me, less so (see 'Professionalism'). Yours, Another Unhappy Customer.

Service cost: £1240

Hi,
Very efficient moving team they were very professional and knew exactly what to do to make the move painless. They treated our possessions with great care when loading the truck and loaded it within a short time frame. There were no delays between leaving our old home and reaching the new one approx 2hrs and on reaching our new home everything was placed where we requested. For the service they provided the cost was very reasonable we would must recommend them to our friends or anyone in need of a very efficient and very professional removal firm top notch service.
Thanx guyz you have done great job.
 Benny & Zen.

Service cost: £1750

We were moving from London to High Wycome and my wife was pregnant so we needed some help. The guys turned up on time early in the morning and immediately started working through each room in a thorough and logical order. They packed our fragile items very well. They asked what needed to remain in the property and often checked with us to make sure they didn't take anything that shouldn't be moved. They were extremely friendly and even worked around our cat making sure it didn't escape from the house! They went above and beyond what we expected by removing doors off hinges to get our sofa out of the house. They then moved our stuff while we picked up the keys to the new property. They moved all our furniture and boxes into the new property making sure it was in the correct room. All in all it was a great service and I would definitely use them again or recommend them to friends (in fact we have already recommend them to some of our new neighbours who are moving next month). .

Service cost: £375

After getting a number of quotes, my initial reaction to Waseem's 50% discount rate was "not a chance we're using them". Circumstances being what they were (with an equally useless Solicitor) by the time we had an exchange/completion date, none of the other proper companies were available - it can't be worse than doing it ourselves I thought. Perhaps not as bad as doing it ourselves, but only just. AM removals visited our house and quoted for a full packing and moving sevice. On the packing day, they arrived without enough packing tape, no tools and by the end of the day, there was still a lot unpacked, pictures on the walls etc. "don't worry" we were told, the Removal team will finish in the morning. On arrival on the day of the move, they seemed shocked by the state of the packing, even asking "who did you're packing?" - when I replied, "you did", they seemed even more shocked. So, my visions of my family and I having a relatively stress free moving day were shattered - AM removals effectively ended up shoving our unpacked posessions into whatever bags, boxes etc. they could find (they still had no packing tape or tools, I got some tape from the local shop and lent them mine). We also has to "pitch in" to get the job finished, something I thought I'd paid AM removals to do. With the new owners and their professional removal company on the doorstep, bad went to worse, when they told me no more would fit into the lorry. With still a lot to go, "So?" I asked "this is your problem", but no..that was this bunch of cowboys done. The solution? For me to go and hire a van, load and transport what they had left behind myself. I'd like to thank the new owners removal team for helping us finish the packing and loading.. On arrival at our new home, they unpacked, whilst I completed the 75mile round trip to return the van I'd hired and collect my car. Despite taking over 5 hours to load, they'd "unloaded" and gone by the time I got back. Well, I say unloaded, by which I mean dumped all of our posessions in random places, which I fine, assuming I'd actually wanted to have wardrobes in my garage, beds in the sitting room etc. My conversation with the nasty individual Waseem was simply that I'd like you to refund the cost of the van I had to hire due to your inability to do your job properly and the cost of the diesel (a total of £70) - let's put aside the slap stick comedy that is your packing/removal service. His response? "Some things are unforeseeable", "you signed the paperwork" (well, my wife who was dealing with a very tired 2 year old whilst I was returning a van I should never had to have did), "we never made you sign the paperwork" etc etc etc. Waseem - you are a cowboy, you should be ashamed of your business practices, your attitude to your customers and your idea of reasonable customer service is laughable. All I can say is that the people you employ, are hardworking and polite, I just feel sorry for them that they have to work for someone like you and have their hard work undermined by your attitude and inability to do your job properly. Maybe they read these reviews, my words are not aimed at them, but solely at you Wassem as the MD. Whatever you do, don't use this awful company. If it was financally worth it, I'd be pursuing this cowboy through the courts for Breach of Contract (as I'm still looking for the clause in the T&C's where it says "we'll move what we can fit in the inadequate van we send then the rest is over to you"). Waseem, according to your website, you're "Striving for Excellence" - well, believe me, you need to keep striving, my experience with your company is the polar opposite, Instead, I'm going to satisfy myself by reviewing AM removals at any opportunity.

Service cost: £900