Total Moving Solutions Ltd

James gave us brilliant service from our first contact to the follow up after the delivery of our furniture. The delivery men were very efficient and friendly. To move 89 items from Birmingham to Kefalonia to 13 days which was amazing given all the post Brexit nonsense with customs. TMS dealt with everything for us and took away a lot of the stress of emigrating to Greece. I cannot recommend them highly enough and would not hesitate to use them again. Thanks to James, Mel and the team for all your help, advice and support!

Move size: 3 Bedroom Home Service cost: £3500

We recently used Total Moving Solutions to move the contents of our 2-bed flat from Scotland to Australia in the middle of the Covid pandemic.

I started the search for a moving company by contacting a number of highly rated ones. From the get-go, James from Total Moving was by far the most approachable person we contacted. He provided us the most affordable quote (from the highly rated companies) along with clear explanation on the process, costs and dates. James and his colleagues remained approachable throughout the process, responding immediately to any of our queries and keeping us up to date with any latest progress.

Our belongings arrived without a problem to Australia even during the challenging time the move took place. I would definitely recommend the company to anyone. Many thanks to James and his team.

Antonios

Move size: 2 Bedroom Home Service cost: £1617

Moving home can be so stressful even if it's a short distance. Imagine, if you will, that you are approaching your dotage and decide to move to another country. Foolish? Brave? Either way this is what we decided to do, and so needed the help of a trustworthy, reliable, removal company. We started the process a lifetime ago but in actual fact was 7 months ago, and throughout Christian has been so patient, so friendly, and has always made me feel a valued client.

I have lost count of the number of times the date of our move has been changed, but he hasn't ever been anything but supportive. He has provided answers to my endless questions whether by email or phone. I've lost patience with myself, but Christian never has.

The collection of our belongings went so smoothly, and our delivery at the other side of the Irish Sea this morning went like clockwork. We've moved several times over the years - twice to Canada and back - so I can make honest comparisons. I can honestly say this has probably been the least stressful, handled by the friendliest team at TMS, and I would recommend them to anyone needing a removal company. Absolutely brilliant!

Move size: 2 Bedroom Home Service cost: £2500

We decided to go with Total Moving Solutions because James was very quick to answer all my questions regarding our removal. We had to move all our belongings from Zürich, Switzerland to Tampa, USA in an unplanned period of time before the moving date. I consulted four more moving companies and James gave us the best and incredible quote including insurance, so we decided to go for it. He got us a moving crew with a truck to pick our belongings a week after. The moving crew were incredibly puntual, careful and quicker. Everything left from Zürich on the middle of October 2021.

Our things arrived in NY by middle of December 2021. Apparently, there is a long waiting period of time to realise all of the goods that arrives to USA. The costumes released our things by the end on February 2022, and during this couple of months our things were stored by the port store and we had to pay an extra.

The company that worked with Total Moving Solutions to send our things from NY to Tampa, took three weeks to deliver. One more time the moving crew who came with our things were puntual, careful and quick.

We got everything, nothing was missing, only one broken lamp, not a big issue. The boxes were in perfect closed concisions, nothing open and the luggage that we send were very carefully wrapped by a protective bag. The tables were in perfect condition and the electronics worked perfectly fine.

During all the journey from October 2021 till March 2022, James was reporting all the shipment movement and always in contact. I love it because I knew we weren’t alone and not forgotten.

I totally recommend Total Moving Solutions and James. They have the best prices, the best moving crew and the best service. Thank you very much!

Move size: 2 Bedroom Home Service cost: £2800

We booked a move with TMS from Munich to Birmingham. Right from the first email until we received the delivery, their communication has been spot on. Very helpful and professional team. I would specially like to thank Scott and James who went out if their way to ensure we get the best deal for our move. Communicating with them is very easy.

The whole team and their partners are very reliable and friendly.

I would highly recommend them and will look forward to doing business with them again.

Move size: 1 Bedroom Flat Service cost: £1394

Overall, I had a very positive experience with this company. They handled my move from the UK to Germany very professionally and it was good value for money. The only reason I deducted one star was that one other removal company I spoke to explained to me the documentation they needed for customs during the first phone call, which I hadn't previously been aware of. However, overall I ended up choosing TMS because they seemed the friendliest and most consistently helpful. The move went very smoothly and the movers who picked up and delivered my items were extremely quick and very friendly. Scott at TMS was available to answer questions and provide advice throughout. I'd highly recommend this company for an international move.

Move size: 1 Bedroom Flat Service cost: £1300

I am so glad that we decided to choose TMS to help us with our move. We had lots of quotes from other organisations, but many, unlike TMS simply did not make the effort to follow-up to secure our business. We chose them not only because of the way they initially communicated with us, but also because they took the time to stay in contact with us over a period of a few months as we had not finalised our moving date. Each time we spoke to the team we felt more and more reassured that TMS would be the right choice and that we would be looked after well. All I can say is that we were not disappointed.

Overall, I have nothing but praise for James and the team. From first point of contact to completion of the job the service we received was outstanding. The team was such a joy to work with as they were warm, friendly, highly communicative, flexible, very competent and professional. Somehow when dealing with them you are made to feel a part of the TMS family.

James was a fantastic guide through the whole process. At the outset he provided us with a competitive and transparent quote, clear terms of business and guidance regarding customs requirements and documentation.

No matter how many times I asked questions I was never made to feel an inconvenience. My many queries were answered quickly either via a phone call or email.

TMS were patient, understanding and flexible when we requested a change to the date of our collection due to a family illness. Everything was reorganised so quickly.

Before the collection team arrived, I emailed James to inform him that I was facing some challenges regarding final preparations and asked whether it would be possible to move the collection to later in the day. As it was a Saturday, I didn’t think that I would get a reply. Of course, I was wrong. James kindly not only replied to my email, but also called me. Although it was not possible to change the time, I was left feeling confident that all would go smoothly as James took the time to reassure me regarding the professionalism of the removal team and the additional support if needed that they could provide.

The collection team arrived at the agreed time and were very efficient

James was excellent at keeping us updated regarding the delivery date of our possessions.

The team who delivered our items were friendly and helpful as well as being very hard working.

Everything was delivered intact apart from a couple of pieces of furniture which had some damage. On discussion with James, rather than fob me off he dealt with and resolved the matter professionally and efficiently.

Unlike many businesses that claim to offer excellent customer service and then do nothing to support their claim TMS actually deliver what they say they will. James and the team clearly understand the meaning of customer service and they strove at every opportunity to demonstrate this through their actions and attention to detail.

I cannot recommend TMS highly enough. If you are looking for a professional, reliable, thoughtful and customer orientated company to manage your move then this is the company you should choose.

Move size: 2 Bedroom Home Service cost: £7000