Sherpr

I cannot recommend this service. The delivery experience was significantly underwhelming, and despite having paid for the insurance add-on, my claim for damaged or lost items has not been acknowledged or processed. Multiple follow-up emails received no response.

To illustrate the issue, I was told:

“claims are taking 3–6 weeks on average, however, there is no limit to how long this might take as each individual case is different.”

This statement is contradictory and suggests there is effectively no defined process for claims at all. Based on my experience, the advertised insurance does not appear to be honoured, and there is a clear lack of accountability and transparency in how claims are handled. Potential customers should be aware of these issues before relying on the service or its insurance offering.

Move size: 1 Bedroom Flat Service cost: £350