Right Moving

I am sharing my personal experience with this company so that others can make an informed decision.

What initially looked like a professional service unfortunately turned into a 3-year legal dispute.

Initial contact

• The first contact with the team was friendly.

• The quote appeared reasonably priced for the service expected.

• I was later asked to pay for a “premium insurance” representing 3.5% of the value of the insured goods, supposedly required for certain fragile or valuable items (glass furniture, etc.).

Pickup day

• Some items were properly packed, but others were poorly protected (fabric mattresses, sofa, etc.).

• Despite the initial quote including two vans, all my belongings did not fit and I had to pay for an additional emergency van at the last minute.

• The loading process lasted around 4 hours, during which some furniture remained outside on the pavement in the rain.

Delivery conditions

• After approximately 13 hours of driving in bad weather conditions, and with very little rest, the manager insisted that I accept delivery late at night in the rain.

• I explained that I was not in a condition to receive the delivery until the following morning, which led to an argument because it was “peak season” and productivity was required.

Upon delivery the following morning

• I discovered several damages and stains on multiple pieces of furniture and immediately opened a claim.

Communication difficulties

• Communication with the manager was very difficult due to extremely limited English, which made resolving the issue more complicated.

Claim process

• After several weeks without updates, I followed up.

• I was told there was an issue with my claim, but no clear explanation was provided.

• At one point, the manager even stated that the police might need to be involved because “I was a crime”, which was very confusing.

Further investigation

Because the situation could not be resolved amicably, I conducted my own checks and discovered that:

• The insurance policies referenced in the contract appeared to have been cancelled approximately two years before my move.

Legal proceedings

As a result, I initiated legal proceedings.

• The case required three court hearings, two of which were postponed at the last minute due to the defendant not attending for medical reasons.

• The court ultimately ruled in my favor.

During the proceedings, the defendant’s behavior towards the court was, in my view, very inappropriate, including accusations directed at the judge.

After the judgment

• The defendant attempted to appeal the decision, but the appeal was rejected.

• When it came to paying the compensation, he stated that paying the full amount immediately could put the company at risk financially and proposed a 20-month payment plan, which I declined.

Apart from the first payment, payments were generally not made unless the court was copied in communications.

I eventually had to involve bailiffs to enforce the judgment, which finally allowed me to recover the money owed.

Overall

• The entire process lasted around three years.

• Even after the case was resolved, the tone of some communications remained very hostile.

If the company disputes this review, I have documentation supporting the events described above.

I strongly encourage anyone considering using this company to carefully review all terms and protections before proceeding.

Transparency note:

This review reflects my personal experience and is based on documented events, including written communications and court decisions. I am able to provide supporting documentation if required.

Move size: 3 Bedroom Home Service cost: £6000

I had problems from the moment i contracted them. They first asked me to make a long video of each room and said this would be sufficient to make an offer. I took a film of each room and sent it to them. I asked many times if all is clear. they said absolutely as I sent very detailed videos of each room. It was a 4 bedroom house. They first never delivered the boxes and claimed they were delivered and later said they went to someone else. I had to buy boxes myself. Then they came for a 220 sqm house with a tiny truck and one person. it was an absolute joke. I had a fixed contract and even for packing. I did almost half of the packing with someone else that I commissioned and paid on top. They did not do what they were contracted for.

I had to pay almost 3 times the amount agreed as they had to send 2 more tracks and If I did not pay it directly online they would not finish my move. They did not even take all and said the second day that if I don't pay another truck they wont take it.I really had it with them and unfortunately had used them to storage all as I was moving from London to Milan but only needed all man months later. I will write another post on the delivery after paying another 4 weeks an astronomical storage sum for being stored not in London, but Dorset. My next post will be about how they destroyed most of my items and some are not even delivered so that I had to sue them now. Everything they were supposed to pack was either not packed or so poorly that all got destroyed. This company should be out of business.

Move size: 4 Bedroom Home Service cost: £5800