Removals Centre

Absolute cowboys, treat your furniture like trash. They dropped a dining table, damaged it and said I could claim through their insurance. I asked them to start the claim. They do not respond, I don't even think that they have insurance. They subcontract. I have now needed to go through the small claims court. I gave them the benefit of the doubt to get this sorted and they haven't. Will never use again, and will make sure all other potential customers are warned through reviews.

Service cost: £800

Hurrendous experience.
Took the company 14 hours to move my partner and I from a 3 bed terrace to a 3 bed detached - To give an idea of content, we do not have clutter, have no children, and have 2 bedrooms worth of furniture, one of which is an office, a lounge, dining room and kitchen.
The walls following removal looked like our furniture had been pasted down them, and some expensive items of furniture are now damaged. The removal men went for lunch for an hour and a half, leaving us waiting at the next house thinking they’d driven off with all our belongings. I had to threaten to call the police to get a response from Jason.

The van wasn’t big enough, 2 men wasn’t enough for some of the heavy furniture, and a 14 hour removal just isn’t acceptable. Having complained, Jason blames us for our “heavy furniture and army gear (2 rucksacks)”. Moving heavy furniture is surely their job as removal men.

DO NOT USE!

Service cost: £495

We have recently moved house and The Removal Centre were fantastic from start to finish. Thomas was informative, polite, flexible and very patient when we couldn't confirm a removal date for several weeks. When we had to change it at short notice, he made sure that all our requirements were still met on the revised date.

On the day of the move, my husband said that the 3 man team arrived punctually and worked like Trojans to ensure our belongings were carefully loaded, transported and unloaded. The team were fantastic and there was no fuss - my husband says he couldn't have asked more from them.

Overall, The Removal Centre took the stress out of what is well known to be a stressful time - all at a very fair price and with our needs at the forefront of their business.

Thank you so much Thomas and all the team, we highly recommend you as a removals company to go to.

Service cost: £650

We were in-between moves so we were renting in Henley until
our new house was ready. Due to this we put most of our items in storage. As this was only temporary (4 months) we needed access to the items in the unit easily.

The moving team were efficient at emptying the house,
however they did leave a roll of carpet in the loft and a reasonably heavy safe which was troublesome to get down (My wife is pregnant so it had to be a one-man job!). When we met them at the storage place, they commented that they
did not think our space would be big enough. It was 75sqft, which we'd been assured by the storage company would be enough for a 3 bedroom house. We had a 2 bed, so this seemed like plenty of space. The removal team encouraged us to
leave them to it and they said they would call us if they couldn't fit everything. We told them to prioritise the furniture (1 king mattress, a broken down king bed, a long roll of carpet and some dining room chairs) and left them to it.

A couple of hours later I got a call to say that there were
a couple of boxes left over that they couldn't fit. I drove down
and there were 3 dining room chairs and about 7 boxes left. I explained that I wouldn't be able to fit them in my car and asked if they could drive the items in their van to my house (500 yards away) and jokingly said I'd buy them a beer. They agreed and followed me up the road. When we got there I said they
could leave the items outside my house and I would load it. They then asked for the beer I promised them. After explaining I didn't have any, they asked for the cash instead, I asked if they were serious (especially as we'd paid for their time until late that evening) and they said yes, citing the fact that it was their time we were spending. I gave them £10 and they left.

We went down the next day to check how they had packed the
unit, in case we could pack it more efficiently. See first photo for our first sight of the unit. *That* is our £1200 mattress (bought for my wife's bad back) concertinaed and wedged in. Behind it was a rather expensive roll of carpet folded over (leaving a crease). I immediately called the removals centre to talk to
the agent that dealt with our move (Jason) but I was told he was off ill and someone would call me back that day. I was not called back. I emailed when I got home to express my concern and say that we tried to remove the mattress but it was too heavy for me to move alone and squeezing it out would most likely damage it more. Knowing this would then make me liable for the damage, I asked in my email for a team to come remove these items so we could repack it. After a couple of days wait, the centre's complaints team got back to me and after some emails back and forth, finally explained that as the unit was too small, this was our fault. I have accepted that the unit was too small, however I did not expect to have to explain to professional movers why it is not acceptable to concertina a mattress or bend a carpet over. There was obviously enough space length-ways to fit these items in.

After the complaints department insultingly offered to tell
sales to get in contact with me to quote on removing the items from storage(!!), I decided that the longer the mattress is in there, the more likely it is to be damaged. We went down and with the help of my brother in law and my sister in law, we managed to get the mattress and some of the bigger
items out. Upon emptying boxes, one box marked fragile which was resting half on one box and half on another dropped, shattering a crystal vase (see image). There was boot marks on the bookshelf where it had been kicked into place and an edge that had snapped off wasn't in the container (meaning it had been thrown away). Without this, we are unable to repair it.

We paid for a removal service, at the very least I would expect
this to mean we get items moved and not damaged. We didn't even get this level of service. Avoid this business, pay the premium and go for a company that cares.

Emails are available for those who want them.

Service cost: £300

I have now used Removals Centre for twice, having gone back to them following the initial very positive experience. They provided a very competitive quote in both instances, and the service, from start to finish, was excellent! Thomas was fantastic throughout, a great communicator, friendly, quick, efficient and confirming all details so everything was clear and professional. The removals men in each instance were great too, arriving ahead of schedule, polite, careful with my belongings, and neat and quick. I highly recommend them.

Service cost: £1200

I had this displeasure of using this Company for our move on 5 Jan 2018.
Firstly the Removal centre are just the middle men. They never come to your house to get an accurate idea of what needs moving so this can lead to you being told on the day the removal men arrive, that they wont be able to get you out in time as not enough men been sent. You get fined £150 PH for every hour after 1pm you have not moved out!! Bare that in mind if the quote is the cheapest because at the end, it wont be!!

The day began bad when we were told removal men would be arriving at 7 but did not arrive until gone 8.

Then we were told they wouldn't be able to get us out in time. We obviously started panicking and starting packing and moving things ourselves.

One of the removal men was intoxicated and became worse as the day went on.

Single beds were put out of bedroom windows instead of being dimantled and taken downstairs.

Boxes for bedrooms were not labelled so no idea what was where.

Other removal company moving in decided to help dismantle beds to help get us out.

Items included on inventory where left in the garden which we didn't realise until afterwards so we had to hire van and collect ourselves at a later date.( Luckily we still lived locally)

Just when things couldn't get any worse..
..The the end of the day they said they wanted more money which I didn't agree on so instead of us resolving the issues, they took the money from my debit card which I had paid deposit on ( they obviously kept my card details on file!!).

My husbands drill has also gone missing.

I have emailed the Company but NO RESPONSE.

DO NOT USE.
When doing something which is already stressful, I would rather use a reputable Company to make things as stress free as possible.

Service cost: £850

My only recommendation is to avoid this company at all cost.
They arrived late on the day of removal and did not even call.. could not join anyone in the office to get information on what was happening.
The whole house was emptied in 1h this is just to show that movers were more concerned in finishing the job asap then taking care of our belongings.
Items were broken.. company did not reimbursed although was insured.
Just avoid them. They don't care.
Movers asked us to pay total amount for them to empty their truck in our flat!! Or they would leave with our belongings!!
I have move several time in my life - this was the worst experience.
There are enough companies out there to avoid using this one.

Service cost: £500