Ramshaw Transport

We paid over£100 an hour for a six hour job involving 2 men and a sprinter van. Furniture was not wrapped and on arrival at our destination a further £150 cash was demanded for ''waiting charges'', or the movers would take our belongings to county durham and charge for storage. They were not in uniform and the company we'd booked was North Yorkshire Removals and Storage. It was only when they arrived in a van with Ramshaws livery that we found out they are one and the same company. A stressfull day made so much the worse. When we called to complain the phone was put down on us and writing in gained an apology and offer of £75 refund. On demanding the full amount that was extorted from us using blackmail, we have had no response. A very unpleasant company, we do not recommend for anything. .

Service cost: £835

We had a fantastic service from this company. Kevin & Dave were professional, reassuring & patient on what was a difficult day, moving my elderly parents from their comfort zone to a totally new City.
They arrived on time. All furniture/ beds were wrapped before been loaded and we had no damages at the other end. They listed every box and item that was loaded on a check off sheet.

Sarah who works in the office and takes the bookings was also very helpful and nothing was too much trouble.

Service cost: £650

I moved home recently and my friend recommended I use Ramshaw Removals. I'm so glad I let them move me because they were professional, polite and made my move so stress free. The office staff were very helpful from start to finish and the crew who moved me knew what they were doing and I was so impressed I will recommend them to anybody. I will be recommending them to a friend who is buying a house in Spain because the crew mentioned they do a lot of runs to Spain and France etc .

Service cost: £750

I had a complaint with my removals on the day to which I unfortunately had the pleasure of being referred to Ramshaws Managing Direct Andrew Smith. He informed me I could suck his sausage (he actually said far worse than this but can't swear on here) rather than accept my complaint of trying to over charge me on the day over what had already been agreed. The sheer rudeness of this firm when there are problems is shocking. Honestly don't bother!

Moving house is stressful enough, but being shouted at down the phone and continually being sworn at as you had a straight forward complaint just tops it off.

I wish I had used a replicable company.. I really really wish I had!

Service cost: £700

Very disappointing. Not offered carpet protection of any description. Removal men trampled mud through carpets. Didn't seem to care when I complained. Ramshaws refused to pay 20 for carpet cleaning stuff for me to clean it. Said it was tough and I should have taken out 'carpet protection' which I wasn't offered. This ruined my day.

Then an antique chair was broken. Pictures and signed docs from ramshaw staff.. Now they don't answer my calls and have not replied to emails.

Do not use.

Service cost: £1400

This company start out as very professional and courteous when they first provide you with a quote. Once they have your business their communication is poor. They turned up late on 3 days, demanded payment in full 24 hours in advance and then charged extra as the job took longer than they quoted for. Items that were very sentimental to me got broken and they refused to pay for them saying that we were not insured.
They refused to unload our goods from the removals can until additional money was paid. Please do not be duped by this company, you will regret using them.

Service cost: £1200