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Mrs Bailey said "Friendly, patient, polite, punctual and happy to help, made what could have been a very stressful day a great day! Highly recommended!" Read more at: https://www.removalreviews.co.uk/movers/comfort-moves-ltd-82

Average service price

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£ 294
Local move average
66% less than market avg.
£ 266
Long Distance move average
85% less than market avg.
How did we get these costs?

Review summary

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5
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4.9
35 reviews

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Jessica Long
Mar 27, 2024
Long-distance move from Bicester, Oxfordshire to Oxford, Oxfordshire

Excellent, Movers

Excellent movers, helped me move all my furniture from a 4 Bedroom house to my 3 bedroom house, on time and were very careful with all my items. Will definitely use again! Thanks again Movers Direct ??

Move size: 4 Bedroom Home Service cost: £480

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Richard Mann
Feb 19, 2020
Long-distance move from Southampton, Hampshire to Leicester, Leicestershire

What started out as a great experience was later ruined by terrible customer service.

(If the formatting is bad, I apologise - line breaks don't seem to work based on the preview.)

I used Movers Direct for a 1 bed flat move at the end of January. My experience with them leading up to the day of the move was fantastic; great communication (even outside their normal business hours) with questions answered promptly. I had quotes from multiple companies but ultimately decided to pay the premium for Movers Direct as their reputation and service seemed excellent.

Unfortunately, things started going downhill on moving day. The guys who carried out the move arrived nice and early and appeared to handle the job with efficiency and care. After they finished unloading and assembling furniture at the new house, they were suspiciously quick to leave, giving me no realistic amount of time to say something in case of a problem. They had not long been gone when I noticed a fresh gouge and scratch on the top surface of my desk.

I wasted no time in contacting them about the damage and although I was unable to get through to them over the phone, I had a response via text later that evening. In subsequent emails, they asked for three things: a photo of the damage, the invoice for the desk, and a quote for repair, all of which I promptly supplied. Since it's an IKEA desk with a veneer top and the damage goes straight through the veneer, it's not possible to repair as such, so I instead quoted for a replacement top sold separately by IKEA.

It has been three weeks and I've heard nothing back from them since.

I think it's worth pointing out that I don't believe I could possibly have been a nicer customer to them. In spite of paying for full service, I went out of my way to prepare for the move and make it easier for them:

- I packed odds and ends in my car the night before
- I separated most of my belongings from the kitchen onto the worktop (leaving only two cupboards to empty)
- I supplied original packaging for most of my electronics
- I helped with packing by boxing up some of my speakers.

Prior to accepting the quote, I even contacted the office out of concern for the drivers as another quote I received from elsewhere estimated a two day move as opposed to one, and I didn't want the drivers to be getting home too late - something most people probably wouldn't care about, but I'm in the habit of "considering the human" and this was no exception.

Despite all of that and reaching out to them via email, 4 phone calls, SMS, and even a message on their Facebook page, remaining polite and patient the entire time, they have chosen to completely ignore me. This has caused me a lot of undue stress and completely undone the satisfaction I had with their service. It's still ongoing and I'm hoping leaving this review in a few places will prompt them to follow up.

To anyone who sees these reviews and is contemplating choosing Movers Direct, my advice is to look elsewhere. I wish I had instead gone with a member of the British Association of Removers (BAR) or The National Guild of Removers and Storers (NGRS), as they're supposed to at least be held to certain standards where consumer protection is more of a priority.

If you decide to use Movers Direct anyway, my advice is to take photos or videos of your furniture the day before the move and check it over once the move is done but before the drivers leave. They make no effort to take note of your belongings or the condition they're in before/after removal (not even for insurance purposes, despite the price supposedly including coverage for up to £10k in value) so it's in your best interest to do so yourself.

Whatever you choose, I hope you don't end up with an experience like mine.

Service cost: £888

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Thumbnail photo by Richard Mann of Movers Direct
Aron Brown
Oct 22, 2018
Long-distance move from Aylesbury, Buckinghamshire to Oxford, Oxfordshire

House Removals.

A very smooth, stress-free and efficient move. The guys turned up promptly at the arranged time in a nice smart van. They were both professional, polite and friendly. They took care of all our & possessions in loading and unloading the van, and ensured everything was well packed. They put down blankets to protect the stairs and shrink wrapped the divan to protect it during transit.I would definitely recommend these guys, and I would have no hesitation in booking them again.

Service cost: £200

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Rebecca Heary
Nov 01, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Removal with packing including dismantle and re-assemble.

Best removal company !! HIGHLY RECOMMEND
the whole process from the start of quotes to the end of move was made as stressful and efficient as possible. The well organised helpful and very patient office advisor( Nicola ) . Helped advise from every detail from boxes to be ordered to reminders of payments etc . Highly recommended packing service , The team where fast, professional highly organised, hard working and knowledgeable took away all the stress that comes with moving . The team also did all our dismantling and re assemble of all our beds and furniture ( including out - door play equipment) thank you Movers Direct. We will recommend to all.
Worth every penny and more.

Service cost: £1034

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Mrs Tattersall
Nov 07, 2020
Long-distance move from Oxfordshire to Oxfordshire

Fantastic service from start to finish!

We were extremely pleased with the service that Movers direct provided during our move.

From the quote, which Damien kindly came out to do for us, to completion date- we had such a smooth, stressfree transaction.

Nicola was always on hand to answer any questions I had in a very prompt,polite manner and offered reassurance when our move became a little unsettled. Movers direct were very patient and accommodating when our completion date changed several times. We purchased our boxes and packing through movers direct also and these were delivered promptly after order, this was a great help!

The removals arrived promptly on completion day. They were very professional throughout and took great care of our belongings. They were very efficient and kind and the team ensured that the move ran smoothly.

I couldn’t recommend them highly enough!

Thank you very much Movers direct!

Move size: 4+ Bedroom Home Service cost: £700

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Bethany Lawrence
Jul 20, 2022
Long-distance move from Bicester, Oxfordshire to Bicester, Oxfordshire

Excellent communication

This is the second time I have used movers direct and again I can say the guys were excellent. They let us know what time they would arrive. They were very polite and nothing was too much trouble. Our furniture was moved with no damage at all and placed where I asked in the new property. They were very efficient. I would highly recommend them to anyone who is moving home.

Move size: 3 Bedroom Home Service cost: £480

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Robert
Nov 02, 2018
Long-distance move from Milton Keynes, Buckinghamshire to Northampton, Northamptonshire

Excellent service, recommend!

Excellent service, recommend!
Good price, efficient and very helpful driver! I moved my things from Milton Keynes to Northampton, the driver was very responsive, punctual and helpful. No stress at all and for a very good price!

Service cost: £230

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Leah B
May 27, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Milton Keynes, Buckinghamshire

Absolutely brilliant Service.

Absolutely brilliant. Professional and friendly. Did a excellent service. I would recommend them to everyone.

Service cost: £100

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Lindsey P
May 28, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Milton Keynes, Buckinghamshire

Good service.

Had to remove some items from storage to home. Contacted several van hire firms but Movers Direct was by far the best service and reasonably priced.

Service cost: €100

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Anna
May 29, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Aylesbury, Buckinghamshire

On time, lovely guys.

On time, lovely guys, just got on with the job, would definitely use them again if needed, highly recommend.

Service cost: £195

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Simon
May 31, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Milton Keynes, Buckinghamshire

Excellent service.

Site was easy to use, prices were very affordable, And the man and van service was really professional and did a great job. Would definitely use this company again.

Service cost: £195

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Adam
Jun 11, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Milton Keynes, Buckinghamshire

Excellent service, great communication.

Excellent service, great communication and brilliant price would highly recommend to anyone wanting to use the man and van service.

Service cost: £195

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Tim C
Sep 19, 2019
Long-distance move from Milton Keynes, Buckinghamshire to Aylesbury, Buckinghamshire

Excellent service.

Would highly recommend this company. The guys were fast ,careful and very professional. Very good price to. Thank you.

Service cost: £250

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Phil
May 28, 2019
Long-distance move from Northampton, Northamptonshire to Milton Keynes, Buckinghamshire

So much cheaper than hiring a Van!.

So much cheaper than hiring a van and a lot less hard work! Really nice helpful men, arrived promptly, efficiently loaded furniture, delivered and offloaded. Absolutely would use again and would recommend to my friends!

Service cost: £195

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Abby
Nov 04, 2018
Long-distance move from Oxford, Oxfordshire to Coventry, Warwickshire

Great service 5 stars.

Excellent service. Good rates.
Very polite. Respectful. Follow orders. Take fantastic care of your goods. My furniture. Everything. Fantastic service overall. Thoroughly recommend MoversDirect.co.uk.

Service cost: £290

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Dale Murphy
May 27, 2019
Long-distance move from Oxford, Oxfordshire to Aylesbury, Buckinghamshire

The guys are brilliant..

The guys are absolutely brilliant, very helpful and polite, took good care of our furniture. Great communication and punctuality. Fair quote. Quick collection and delivery, hassle free. Recommend!

Service cost: £195

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Kate
May 28, 2019
Long-distance move from Oxford, Oxfordshire to Bedford, Bedfordshire

Brilliant service and Great price.

Brilliant service. Great price. Efficient and polite driver. Everything moved smoothly and carefully. Would definitely recommend and use this service again.

Service cost: £120

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Carly
May 29, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Exactly on time.

Exactly on time, polite, very careful and efficient with loading and unloading.

Couldn’t have asked for any more.

Service cost: £120

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Michelle
Jun 02, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

2 guys and a van all day move.

Polite, punctual, patient, made our moving day so less stressful, would definitely recommend.

Also picked up some new furniture for us, worked their socks off all day..Thank you.

Service cost: £400

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Catrina
Jun 03, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

They are the best company for moving.

They are the best company for moving. I have used this company twice and never disappointed me . They are very helpful, friendly and on time.

Service cost: £400

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Matthew
Jun 14, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Very simple and easy to book online.

Very simple and easy to book online. Extremely happy with how easy it was and the service received was exceptional! We booked 4 hours with movers direct, they were punctual, professional and very friendly! I absolutely recommend and for sure will use them again!

Service cost: £195

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Julie Coles
Sep 05, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Fantastic service at a good price.

Made what I thought would be a stressful day far far less stressful. Punctual and friendly. Very helpful and careful. Would definitely recommend them.

Service cost: £225

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Mog Aiyer
Sep 06, 2019
Long-distance move from Oxford, Oxfordshire to Bedford, Bedfordshire

Great company.

They guys were amazing managed to get all my stuff from storage plus all the items in the house in one van!
They really did make my move smooth and less stressful.

Thank you
Mog.

Service cost: £400

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Danna
Sep 23, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Highly recommend.

Their estimate as to the number of boxes I would need was well judged, The team arrived nice and early on the day and worked quickly and
professionally to get the job done. Excellent service and I would highly recommend them with the price being very reasonable. Thank you.

Service cost: £500

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Lisa
Dec 16, 2019
Long-distance move from Oxford, Oxfordshire to Oxford, Oxfordshire

Brilliant service.

Absolutely amazing guys, punctual, professional, polite, helpful and handled our items with care. Made sure that our move went very smoothly. Will definitely use again.

Service cost: £850

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These reviews are the subjective opinions of RemovalReviews members and not of RemovalReviews itself.

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Company Info

Movers Direct has registered their account, so they will be able to see and respond to your reviews publicly.

Is Movers Direct a registered company?

There are no regulations or any required licences for removal companies that operate in the UK; however, if you want to avoid potential issues, check whether the firm you have chosen is registered as a legal business. Verify Companies House records of Movers Direct here and make sure the removal company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of Movers Direct here.

How to check if Movers Direct is trustworthy?

For extra peace of mind when hiring Movers Direct you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organisations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is Movers Direct cost for local moves?

We have calculated an approximate local moving market average price from 10 reviews of people moving within Oxfordshire to be £858.

From 18 local reviews for Movers Direct, we have calculated an average moving cost of £294 for local moves.

This could mean that Movers Direct is cheaper with about 66% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Movers Direct cost for long distance moves?

From 334 reviews of people moving long ditance, we concluded that the market average costs are around £1749 when moving long-distance.

For Movers Direct, we estimate that their average long-distance moving costs will be around £266, based on 10 long distance moving reviews.

This could mean that long-distance moving services costs of Movers Direct for moving between states is cheaper with about 85% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Movers Direct. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

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