Moebeltransport.de

Unfortunately, I have to agree with the previous speakers. Ordered a cargo from this company in November. This would also be picked up about 1 week later and has been on the way to Berlin (von Burscheid) since then. Mails are usually not answered at all or in a standardized way. I was given a delivery period in January that was not met. Last info: The piece of furniture can no longer be found. I have now issued a warning with a deadline. Letter came back undeliverable! It's all very annoying. I will definitely file a complaint. I can already see my money dwindling ... unfortunately!

Service cost: €450

Unfortunately, I fell for this company too. I had the same experience as everyone else and canceled my contract before handing my old cabinet over to this company for transport. The constant consolation about the appointment made me suspicious. Unfortunately, I read the experience reports too late. The money paid is probably very difficult to get back.
You should keep your hands off this company. An advance payment or prepayment violates the legal regulations §§ 415/420 HGB and are not permitted.

Service cost: €306

- On February 13th I read the AGS and placed and paid for the order for € 149. Since I couldn't enter pick-up times anywhere, I immediately asked where I could enter pick-up after 6 p.m. after placing the order. They replied that they would not offer an evening pickup. More than once I tried to call the given phone number and also wrote emails. Unfortunately not very successful and only answered very slowly.
On February 15th I received the order confirmation, in which it was stated for the first time that the regular pick-up time is between 8 a.m. and 5 p.m. There is nothing to be read about this in the terms and conditions.
On 28.2. they finally answered my request for information about regular pick-up times and referred to the order confirmation, which I had sent to me on February 15th, after my urgent inquiries.
- According to the terms and conditions, € 71.20 was mentioned as possible cancellation costs, although I complained that there was no mention of these restricted pick-up times when I entered the order. I waived the cancellation.
The company contacted the family at the pick-up location by phone to arrange a possible pick-up date. But due to the later limited pick-up times, another porter would have been needed. For this, another 39 € should be paid. I refused and suggested the following solution:

In fact, I managed to reach the company by phone. I agreed with them that they should let them know 24 hours before the scheduled pick-up. On March 15th the pick-up location was contacted and I was sent a copy of the possible pick-up times in writing. Only one day was not feasible. It was explicitly stated in the minutes of the interview that a notice should be given 1 day in advance. => In fact, the shipping company sent an SMS at ~ 11pm the day before that the chest of drawers should be picked up in the early morning of the next day, which was explicitly transmitted and logged as excluded. That was not 24 hours before and also by chance on the day that was explicitly excluded.
- I did not receive an answer to my inquiries and an attempt was made to make a new appointment.
- I tried many times to reach Forma Moving World by email and phone. Without answer and success. Sometimes you don't even get a ringtone on the given phone number. I finally set the date April 20 to contact the pick-up location and arrange a pick-up date.
-On April 20 In the afternoon I got an email that I would try for the last time (?? !!) to find an appointment. We waited on April 25th. in vain to contact us.
- Then I sent the company on April 25th. the request to dissolve the contract by mutual agreement, since from my point of view they are apparently unable to fulfill the promises made.
- On April 30th I was informed by email that the contract had been canceled and that the cancellation costs would now be 80% of the amount paid of 147 €.
- On 2.5. I asked for clarification on the basis on which the cancellation costs would now have increased. No answer so far. I have not yet received the remaining 20% of the amount to be reimbursed. I hope it will come.

Service cost: €149

Order placed for loading .. the things were also picked up in October 2017 .. it was supposed to be delivered from brandenburg to the ruhr area only boxes and a wardrobe .. today after almost a year of waiting there is still no trace of the wardrobe. ..we will probably never see him again .. only threats and snappy replies to inquiries .. if you react angrily yourself, which is understandable in this case, you only get the threat that you get mail from the lawyer yourself .. move away the closet .. money away .. a shame.

Service cost: €300

Also fell for it last year.

Armchair was delivered broken at some point without notice. Recipient did not accept. Since then the chair has been lost. My lawyer has been taking care of him ever since.

They operate through subcontractors. Based in Spain. Digital mailbox. The whole program.

There was a broadcast on NDR about the fraud?

I am happy to participate in a class action lawsuit!

Armchair worth 650 euros plus the transport costs.

Service cost: €650

Hello,
unfortunately I also fell for this page :-(
The low price and the apparently easy handling "lured" me.
At first everything seemed great, but then nothing more happened.
When asked, one was put off week after week.
After waiting 7 weeks, I looked for reviews and read the terrifying news.
Then I pulled out all the stops to somehow get out of the story unscathed. What felt like 100 emails later, which also contained threats of legal action, I got at least 75 percent of the payment made.
Very very annoying!

Service cost: €99

How can such a shop always not be efficient, although the company should be very well known to the public prosecutor according to the article in the Berliner Zeitung in April 2017? I really ask myself that question too.
https://www.berlinjournal.biz/mycangomoebeltransport-de-moebel-ins-nirgendwo-und-kein-geld-zurueck/
I can only fully agree with all the negative things that are reported here, that's exactly what I'm experiencing.
There isn't really a trained call center behind it either, they either don't answer at all or answer with meaningless statements. At least they have no idea .. And if you read through the newspaper article, I guess how it works. I myself come from the shipping business and know my way around.
Inquiry comes in, offer is made (standard offer as well as their answers without really dealing with it), money is collected and the order, if that happens at all (pure guesswork), is forwarded to someone. And that was it. In my opinion, there are no interfaces to the commissioned companies, which then also have to communicate the status of the order. Everyone knows that from DHL and others by now, even as a private customer you get this via email. Out of sight, out of mind, that is probably your credo. Unfortunately, the customers are just standing at your door and rightly claiming their money back. I wonder what kind of people you are who want to earn money in such a way ... Poor Germany if you have to research for days now who you can trust ... I won't give any real data here, from where to where the order is and at what price. Because then you probably won't get any more answers.

Service cost: €400

For weeks I have been waiting for a therapy couch to be transported from Grimma to Duisburg. I registered and paid for the transport on November 14th. Approx. Two days later, a Mr. Schirling called me in the evening who tried to contact the seller of the therapy couch I needed, but called me, probably because of a phone number rotator.
Then I heard nothing more, and the couch didn't arrive either. After a week I contacted the seller of the couch, who told me that the couch was still there. After threatening legal action by email, möbeltransport.de also reported back by email and told me the following as an excuse:
The driver would have reported back as follows.
"When we were down in Saxony, it was a holiday".
Calling möbeltransport.de is pointless. The answering machine starts immediately. I am now curious how the repayment behavior of möbeltransport.de is in the event of a cancellation. There are currently 169 euros in the room.
So stay away from this shop.

Service cost: €169

Hello,

I already wrote a review on December 1st that my table was not delivered.
I reported to the police. All documents submitted, but no response from the police to date.
I sent a registered letter to the address of the company and it came back with the note that the recipient cannot be identified.
The table was delivered on January 10th, 2018 (the order was placed on October 18th, 2017), without fastening material and with massive damage to the table top and table legs, the suppliers did not accept anything and also had no documents on which I could make a note. I then informed moebeltransport.de about it, even received an answer and now sent them the photos with the damage. Wait and see if something comes back from them. I also informed the police about it, but so far no reaction.
I can only advise against this company! They are cheaters! I have been contacted by some who have also left a comment here and they all had the same experience.
I hope the police will do something about them!

Service cost: €79