Average service price

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£ 3897
International move average
92% more than market avg.
£ 3386
Long Distance move average
93% more than market avg.
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Based on 30 verified moving reviews
  • Some reviewers reported difficulty getting updates, unanswered calls, or poor communication. 43%13 reviews

    • the U.K. part of the move was given to J.M. without us being informed

      1.0 Jo Willey Nov 21, 2015

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      John Mason U.K. review.

      Please note Belgium and Antwerp were randomly selected above as it wasn't possible to select New Zealand. I would not recommend John Mason U.K. for any kind of move, due to the poor packing and damage to our household items, as well as the uncooperative and rude behaviour of the two J.M. staff who did the packing. It was an unpleasant experience and we had to claim hundreds of pounds in insurance for the damaged items, some of which we can't now replace. We didn't choose John Mason (J.M.) we chose to move with Crown from the U.K. to New Zealand, however the U.K. part of the move was given to J.M. without us being informed. So two representatives from J.M. came to pack our things and we became concerned about the way they were packing, e.g. not using packing or padding material around items such as chairs and just loading heavy books loosely on top of the chairs, and not putting any wrapping or packing around fragile items such as glasses and artwork. We also found an object that we've had for over 20 years broken during the packing and left out of sight in a discarded box next to our rubbish bins outside our house. But probably the worst thing was that the J.M. packers left items…

    • The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed — not a word.

      1.0 Emma Levy Apr 16, 2026

    • Took the morning off work and no sign or communication.

      1.0 James Maclean Jun 24, 2025

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      Atrocious

      We booked our move from US to UK through Schumacher Logistics, who subsequently used John Mason for the UK end. What a mistake. Delivery was supposed to be included, but seeing as the parking was 3 doors down, they charged a £200 'long carry' fee. Took months to get an actual delivery booked in and now I'm sitting here, 4.5hrs after they were meant to arrive waiting. Took the morning off work and no sign or communication. Dreading what state the contents will be in when they arrive. Do yourself a favour

  • Some reviewers reported final charges above their initial quote or unexpected fees — most often for fuel and long carry. 27%8 reviews

    • they charged us 305 pounds ($603 AUD), when the true charge was $385.

      1.0 Mrs Katie Faulks Feb 11, 2025

    • if you don’t pay up, you would be charged for storage of goods due to non-payment, or your goods would be discarded

      1.0 Jazz Arora Oct 29, 2023

    • Several requests to explain how they arrived at 120 gbp were unanswered.

      1.0 James Irvine Oct 13, 2023

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      Awful experince

      Moved from HK to UK and John Mason were the UK agent.

      As soon as the shipment arrived in UK they demanded a "fuel surchage" to release and deliver. Several requests to explain how they arrived at 120 gbp were unanswered.

      The team that delivered the shipment were helpful but the office admin was poor.

      Several items arrived damaged between HK and UK

  • Some reviewers reported damaged belongings or missing items during the move. 43%13 reviews

    • Several items arrived damaged between HK and UK

      2.0 James Riddell Mar 05, 2023

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      Poor service. Dodgy fuel charge added

      Moved from HK to UK and John Mason were the UK agent.

      As soon as the shipment arrived in UK they demanded a "fuel surchage" to release and deliver. Several requests to explain how they arrived at 120 gbp were unanswered.

      The team that delivered the shipment were helpful but the office admin was poor.

      Several items arrived damaged between HK and UK

    • damage to the house and my stuff was extensive

      1.0 Brad Mv Nov 08, 2021

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      Awful, awful, awful - John Mason are dreadful

      Used these guys as my move company subcontracted them to pack up my UK house. Worst packing (if u can call it that) ever. Low standards, disorganised, and failed on almost every front. Communication was bad, damage to the house and my stuff was extensive, even broke my toilet! Couldn’t get a straight answer and caught them in various lies. Appalling - do not use or be prepared to regret it!

    • My belongings have not been delivered after 9 months.

      1.0 Brianna Galligan May 26, 2020

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      TERRIBLE company to use.

      My belongings have not been delivered after 9 months. When trying to work with the company they are horrendously impractical. They will give you a date they will move and expect you to be ready at the drop of a hat. Upon requesting multiple date options so we could settle on a time, they refused. They will not work with the customer. They will not compromise. Do NOT use them!!

  • Some reviewers reported inadequate wrapping or careless packing. 17%5 reviews

    • they crammed things into boxes without any regard for the fragility of items

      1.0 Andrea S Sep 25, 2016

    • Framed pictures were packed together with ornaments and no padding between them.

      1.0 Emma Levy Apr 16, 2026

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      John Mason International — A Masterclass in Broken Promises and Deflec

      When my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia — the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level.

      The damage was staggering:

      - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage

      - 23 of 36 framed pictures (64%) were damaged

      - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside

      This wasn't bad luck. A clothes horse was wrapped with zero structural support — predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently — wrap one, leave one — even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it.

      The complaint handling was worse than the damage.

      - The International Sales Consultant, who…

    • they arrived without the necessary packing materials and had to improvise.

      1.0 Mrs Katie Faulks Feb 11, 2025

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      Poor communication

      Our experience with this shipping company was extremely disappointing. Communication from Gill was poor throughout the process. The initial quotes were promising—exactly what you’d expect when they’re trying to win your business. But from that point, everything went downhill.

      Gill failed to inform the moving team that we were shipping a mattress and bikes, so they arrived without the necessary packing materials and had to improvise. Several items were also left behind, forcing them to start a new box with just two or three items—at our expense.

      We shipped our belongings in early August, with all quotes and worst-case scenarios indicating arrival by early December (accounting for quarantine and delivery). However, by early September, we had received no updates and had to chase for information. We were then assured our shipment would be on a boat the next day.

      We tracked this vessel throughout September and October, only to realize it never left China for Australia. When we followed up, we were shocked to learn that our belongings were still sitting in a warehouse in Liverpool—two months after we were told they had shipped! There had been no communication to inform us of this…

  • Some reviewers praised the moving crew for being professional, polite, and helpful. 33%10 reviews

    • the team was very nice and helpful

      5.0 Stephen Mark Mar 10, 2021

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      Thumbs Up

      Last weekend I moved home using John Mason International Movers. The moving went great, van was nice, well equipped and organized, the team was very nice and helpful. I would recommend to all.

    • The drivers was amazing - so kind and courteous

      5.0 Scott Bowman Mar 09, 2021

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      No Complaints!!

      The drivers was amazing - so kind and courteous was extremely careful when moving my goods. The movers were highly experienced and thoughtful and used their initiative when needed. I would highly recommend John Mason International Movers.

    • The two men who came to carry out my removal were very hard-working, efficient, friendly and polite.

      5.0 James Garrett Mar 09, 2021

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      Use Them Again

      Just wanted to say thank you to John Mason International for taking excellent care with my recent house move. The two men who came to carry out my removal were very hard-working, efficient, friendly and polite. I would definitely recommend to others for the great service and very reasonable price.

Review summary

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31 reviews

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Reviews

Rafael Castillo
Mar 03, 2021
Long-distance move from Delabole, Cornwall to Charminster, Dorset

Great Service!!

Extremely conscientious and considerate service. The removals team was efficient and effective. I'm still sorting through my stuff, but so far, nothing is damaged or broken. I will wholeheartedly recommend it to anyone looking for a good moving company.

Move size: 2 Bedroom Home Service cost: £3909

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Jerry Hilliard
Mar 08, 2021
Long-distance move from Carnoustie, Angus to Bristol, Bristol

Thumbs Up

We used John Mason International Movers to move two houses into one house - one outside City and one in City. The whole process was easy, clear and where extra insurances were required on high value items this was promptly arranged. I would highly recommended John Mason International Movers.

Move size: 2 Bedroom Home Service cost: £5169

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Edward Eakin
Mar 08, 2021
Long-distance move from Sidmouth, Devon to Pontyates, Carmarthenshire

Good Work

Highly recommend this removals firm. Everything ran super smoothly on moving day - the guys worked really hard and fast packing everything efficiently. Would definitely use again in future. Thanks John Mason International Movers.

Move size: 2 Bedroom Home Service cost: £4216

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James Garrett
Mar 09, 2021
Long-distance move from Chelford, Cheshire to Shaftesbury, Dorset

Use Them Again

Just wanted to say thank you to John Mason International for taking excellent care with my recent house move. The two men who came to carry out my removal were very hard-working, efficient, friendly and polite. I would definitely recommend to others for the great service and very reasonable price.

Move size: 2 Bedroom Home Service cost: £5364

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Scott Bowman
Mar 09, 2021
Long-distance move from Dundee, Angus to Greenfield, Flintshire

No Complaints!!

The drivers was amazing - so kind and courteous was extremely careful when moving my goods. The movers were highly experienced and thoughtful and used their initiative when needed. I would highly recommend John Mason International Movers.

Move size: 2 Bedroom Home Service cost: £4759

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Stephen Mark
Mar 10, 2021
Long-distance move from Fleetwood, Lancashire to Brecon, Powys

Thumbs Up

Last weekend I moved home using John Mason International Movers. The moving went great, van was nice, well equipped and organized, the team was very nice and helpful. I would recommend to all.

Move size: 2 Bedroom Home Service cost: £3844

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About John Mason International Movers

2.7 from 31 reviews · Liverpool removals

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John Mason International Movers has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is Mill Lane Trading Estate, Liverpool, CR0, but removals usually cover a much larger area.

Is John Mason International Movers a registered company?

There are no regulations or any required licences for removal companies that operate in the UK; however, if you want to avoid potential issues, check whether the firm you have chosen is registered as a legal business. Verify Companies House records of John Mason International Movers here and make sure the removal company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of John Mason International Movers here.

How to check if John Mason International Movers is trustworthy?

For extra peace of mind when hiring John Mason International Movers you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organisations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is John Mason International Movers cost for long distance moves?

From 381 reviews of people moving long ditance, we concluded that the market average costs are around £1755 when moving long-distance.

For John Mason International Movers, we estimate that their average long-distance moving costs will be around £3386, based on 8 long distance moving reviews.

This could mean that long-distance moving services costs of John Mason International Movers for moving between states is more expensive with about 93% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

What is John Mason International Movers cost for international moves?

From 189 reviews of people moving from one country to another, we concluded that the market average costs are around £2026 when moving internationally.

For John Mason International Movers, we estimate that their average country to country moving costs will be around £3897, based on 12 international moving reviews.

This could mean that country to country moving services costs of John Mason International Movers is more expensive with about 92% from the market average.

Note that these international moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like home size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from international movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed John Mason International Movers. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

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Community testimonials, ratings and consumer reports on John Mason International Movers - a professional company located in Mill Lane Trading Estate, Liverpool, CR0. Discover Liverpool, Merseyside moving companies.

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