Full Value Van Lines

WARNING TO FUTURE CUSTOMERS

My experience with Full Value Vanlines has been extremely concerning.

Before booking the move, a sales representative confirmed in writing that I was approved to pay the entire balance with a credit card. I relied on that representation when agreeing to the move. Their own contract also states that credit cards are accepted (with a surcharge).

However, after my belongings were picked up and already in the company’s possession, I was suddenly told that credit cards were not accepted and that I had to pay using cash or Zelle instead. My belongings were being withheld until I used one of those payment methods.

The driver, and the Manager Derrick, was also extremely rude and unprofessional when discussing the situation and made no effort to resolve the issue or honor what had already been agreed to in writing.

Changing payment terms after a company already has a customer’s household goods puts customers in an extremely difficult position and raises serious concerns about how this company operates.

Because of this situation, I am documenting everything and filing formal complaints with the Federal Motor Carrier Safety Administration and the Ohio Attorney General’s Consumer Protection Section.

I strongly recommend that anyone considering this company be extremely cautious and make sure every payment term is honored before allowing them to take possession of your belongings.

Move size: 2 Bedroom Home Service cost: $1500

From the very first call to discuss pricing and details through the final box being placed exactly where we wanted it, Full Value Van Lines delivered an outstanding experience.

They helped us with packing supplies, handled the necessary permits, and packed the truck with real skill for temporary storage. Everything was transported safely and returned in the same condition just two days later. Watching your entire home drive away on a truck can be stressful, but their team made the whole process feel secure and organized.

The crew was professional, friendly, and incredibly helpful. They even kept things light with a bit of humor when the day got challenging. The office staff was just as impressive, answering every question patiently and keeping us informed at every step.

We truly felt taken care of from start to finish. Highly recommend Full Value Van Lines for a smooth and reliable move.

Move size: 3 Bedroom Home Service cost: $4360

This was my first time hiring a professional moving company for a long-distance relocation, and I am so glad I chose Full Value Van Lines. Previously, I did it myself, but never again! The entire team exceeded my expectations. They stayed on budget and arrived right on time. Emily was fantastic from the initial quote to the final delivery, offering excellent communication. David, our driver, was amazing. He and his crews at both the pickup and drop-off were efficient, polite, and professional. Huge thanks to Emily, David, and the whole crew for a positive experience!

Move size: 3 Bedroom Home Service cost: $5950

A+ all the way. We got four other quotes for our cross-country move but ultimately chose Full Value Van Lines. Their pricing was competitive, and they gave off a very trustworthy vibe right from the start. Megan really sealed the deal for us—she was prompt, honest, and perfectly clear in every email and call. The on-the-ground teams at both ends of the move were fast, careful, and highly professional. Our driver kept us updated from departure to arrival. They executed this big transition brilliantly.

Move size: 2 Bedroom Home Service cost: $3190

They said they would drop off my girlfriend’s belongings the following day. The following day instead of being in Western Washington, they were in southern Idaho. The day after that, they showed up and demanded a money order and will not accept credit card or checks. This company is the worst. Do yourself a favor and do not allow them to broker your load. They will do nothing to represent you. The final bill is more than double the initial quote from all the hidden fees and extortion. It will be taken to court.

Move size: 3 Bedroom Home Service cost: $4000

Full Value Van Lines exceeded my expectations. Communication was clear and responsive, even when my plans changed more than once. On moving day, a few unexpected issues came up, but the team stepped in immediately, coordinated with building management, and made sure everything was completed the same day. The movers were professional, organized, and worked quickly. They carefully wrapped and protected my furniture and handled pickups from two separate locations without any difficulty. I am very glad I chose Full Value Van Lines and would absolutely hire them again.

Move size: 3 Bedroom Home Service cost: $4920