FlatRate Moving

I shopped around a bit but Flatrate was the only one that could come by and give an honest assessment right away. Their pricing is transparent and it's good to know the cost upfront and not have to deal with that on an already stressful day.

The movers were amazing. Right on time (actually 1 minute early at 8:59!), super humble and worked so incredibly hard. Everything was wrapped up and tons of attention to detail. I've moved 3 times in 5 years and this was by far the best experience.

Move size: 3 Bedroom Home Service cost: $1800

I go to college in NYC and was kicked out of the dorms so the beds could be used as overflow beds for hospitals burdened by COVID 19 or to house medical personnel. Due to the short notice, I was unable to pack my belongings before going home. Thankfully, Flatrate Moving provided a hassle-free move and storage solution when I was unable to be there myself. All the representatives I spoke to were friendly and accommodating and the movers kept me updated every step of the way.

The flatrate moving app was also helpful for adding items that I had forgotten to include. My one complaint is the inaccuracy of the "locate your truck" feature, as it said my truck was in the same spot for multiple hours when I knew it was definitely not there. Furthermore, the app only allows you to add new items to your inventory, not increase the quantity of an existing item.

Move size: Partial Move Service cost: $570

Overall experience with FlatRate was great - from the sales rep and quick quote to the actual moving day. The moving team arrived a few minutes early and moved everything very carefully and efficiently. My specific team (Elmostafa, Mamado and Zoran) was fantastic - very friendly and worked very hard to make sure I was comfortable with everything they were doing. The FlatRate team made moving in NYC (from my apartment to storage during Covid-19) much better than expected. Would highly recommend.

Move size: 1 Bedroom Flat Service cost: $850

You can compare prices with 10 different moving companies, but if the moving day experience is terrible, or if you get up charged at the end because you have more boxes than you estimated, or decided to take that bookcase, you’re going to be angry and more stressed than necessary. We compared prices and Flatrate wasn’t the cheapest, but the guy we talk to sounded like he knew what he was doing. He did a virtual walk through through FaceTime, and gave us an estimate that was in the ballpark but on the high end of the others. But he convinced me that a few extra boxes won’t change the price with his company. And I had no assurances with the others.

Moving day comes and the team of 4 gets here right on time, introduces themselves, reassures us they will take care of everything. They were very polite, really nice guys. And they moved a large 2 bedroom apartment with stairs into the truck in 90 minutes. That includes disassembling 2 beds and a table. And we had probably close to 15 boxes more than estimated but he kept the agreed to price. At the destination they tried to read what we wrote on the boxes to put them in the right rooms for us. Each piece of furniture was unwrapped and put exactly where we asked.

Why were these guys so good? I think #1 they were genuinely good guys. And #2, they work for tips. So please, tip your movers generously!! I don’t want to think about moving again, but if I had to I would call Flatrate.

Move size: 2 Bedroom Home Service cost: $2650

The team that moved our stuff into storage was so great we requested them for the storage-to-apartment move as well. They were respectful and careful with not only us and our things, but with the building and apartment as well. Moving is never fun and often stressful but these guys made this the most pleasant move I’ve ever had. I packed my own boxes but they did their thing and really made sure everything was tight. They were thorough so I really didnt have to worry about my stuff in any way. Unpacking was easy, too, thanks to them.

Move size: 2 Bedroom Home Service cost: $1700

This was not my first move with FlatRate. The previous one went so well that they were the only company I called to schedule a move of some furniture and other household things to storage, for delivery in about two months to my new home. From my first phone call to the move itself, I only dealt with people who were service-oriented and handled themselves in a professional way. The coordinator I worked with to set things up was great. He never failed to respond quickly to an email or a phone call from me. The crew that came to pack and move my things worked with incredible speed and efficiency; they were amazing to watch. I am sure others have said this, but FlatRate eliminates all the stress from what could be a very stressful situation. They have my highest recommendation.

Move size: Partial Move Service cost: $2200

TRULY horrible customer service. I moved in October 2020. I purchased insurance for my belongings. The majority of the items packed by FlatRate were broken. I filed a claim, and the claim was approved. Since then, I have never received payment for this claim. I have emailed nearly 20 times and have never gotten a response. I have left or 10 messages, and I have never been called back. I have literally begged them to help, and now I am here leaving a review, reporting them to the BBB, Consumer Affairs, and honestly, anywhere else to help customers know what might happen should they use their services.

DO NOT RISK YOUR INVESTMENT AND BELONGINGS.

NO ONE AT THIS COMPANY CARES ABOUT YOU, YOUR BELONGINGS, OR YOUR INVESTMENT.

People who have refused to provide a response for over TWO MONTHS:

- Cassandra Pandi

- Emily Kean

Move size: 1 Bedroom Flat Service cost: $4000

We were delighted with our FlatRate experience. The sales rep Douglas was extremely friendly and went out of his way to get us the best price. We had to cancel and rebook while awaiting board approval, and when it came 12 hours after we had cancelled, Douglass was able tosqueezeus backin at the same price! Ralfi and his moving crew showed up on time, we funny and friendly, and completed our entire move in less than 4.5 hours without breaking or losing a single thing.

Move size: 2 Bedroom Home Service cost: $1300

I have used Flat Rate 3 times and every time, every service person involved has been fabulous - professional, friendly, responsible, accommodating - all eager to make my move a positive experience in any way they could. This last move was from a large storage unit in New Jersey to California. Every aspect of the move went smoothly. I kept changing my dates and what I would move, getting different estimates - but Bernard Smith in NY was undeterred in his flexible, good humor to support me through my process. The loading men in NJ did extra packing around my furniture to insure all would remain intact across the country. The men unloading at 2 locations in CA went beyond what was necessary to accommodate me. Friendly, eager-to-please people called during the process to keep me abreast of what was happening where with my belongings. All of the people with whom I dealt seemed to be happy in their jobs!! I cannot recommend Flat Rate more strongly. I would use them again, although I hope this has been my last move!

Move size: 1 Bedroom Flat Service cost: $8500

If you are looking to spend a big lump of money for some people to come to your home and begrudgingly thrash your furniture around and recklessly move your fragile items, this is the company for you!

I never ever write reviews but was recommended by a close friend to go with FlatRate and have been so disappointed that I felt obligated to warn people.

Everything went well until they had my money. The communication in getting the quote was comprehensive and quick... unfortunately the professionalism and quality of service did not live up to expectations (or cost) on the day it mattered. Movers were indolent, tense and made claims that went against FlatRate guarantees of service.

Movers damaged 80% of our inventory. They broke a bed frame, bookshelf and stripped the screws on our reassembled furniture.

They offered to have a carpenter fix our damaged goods and we refused, as we didn't want to give them another opportunity to disappoint us. We have yet to hear back from them. Instead of rectifying the situation and doing right by the customer, they opted for radio silence.

Move size: 3 Bedroom Home Service cost: $2500