FlatRate Moving

Used them for our latest relocation from London UK to Huston TX. Everything seems ok and smooth until we have received our boxes in Houston back in February 2018. Even now, 5 months later we are still trying to figure out what happened with some of our items. Flat Rate non existing customer service simply didn't even try to provide answers. We were not looking or expecting any compensation but just a sheer explanation what and why has happened. Most of missing items have only sentimental values for us. We are moving back and forward every 3-4 years and this is the first time that we have so miserable experience.

Move size: 1 Bedroom Flat Service cost: $1200

I will be recommending FlatRate to everyone now. They made our San Francisco-to-Austin move very easy and transparent at every step of the process. They provide services for free that other major providers do not offer (like packing TV, wardrobes, etc). On the day of the move, the moving crew even went above and beyond and returned to pick up additional boxes I forgot about in a closet. I have never moved with a company as nice and responsive as these guys! Will definitely be looking to move with FlatRate in future as well.

Move size: 1 Bedroom Flat Service cost: $6300

Excellent experience from initial in-person consultation with Kevin, move foreman Anderson, and billing with Steve.
Everything was seamless on their end!
And Anderson literally took such care of my things that he packed everything himself, unpacked the hanging things, table, artwork, bed, three armoires, and lamps, putting them all in the right spot in the new apartment! He even made sure a lamp was plugged in for me so I wouldn't be left in the dark! He was STELLAR.

Move size: 1 Bedroom Flat Service cost: $2000

Pablo and Muhammad of flatrate moving were amazing and extremely professional. They called to give me an eta before arriving, arrived early and ready to get started immediately, reviewed the inventory list and other important documents, ensured that I understood every step of the process, answered all of my questions, loaded and unloaded my possessions with care, a sense of urgency, and nothing was broken. They definitely decreased my stress and anxiety level throughout this transition, and I recommend flatrate moving to everyone.

Move size: Studio flat Service cost: $550

Flatrate Moving should be called Flatrate Destruction. When Flatrate delivered our goods they had destroyed all four legs on a valuable coffee table, had broken the plexiglass covering of a very large expensive piece of artwork, gouged the frames of our bed in many places and had broken other valuables. We had insured the shipment for $28,308. We filed a claim for $5,139, a very honest statement of our loss. Flatrate sent us a check for $827.32. Flatrate said that since the actual value of the shipment was greater than the $28,308 coverage, they were paying only 18% of the claim. We regret that we failed to read all of the negative reviews before contracting with Flatrate.

Move size: 2 Bedroom Home Service cost: $6278

This was the best move I ever had. The team from Flatrate was incredibly professional, efficient, precise, and kind. Moving is so stressful, but not with these fine people. I was truly blown away by the whole experience. Adolfo, the foreman, was terrific! I couldn't believe how he took the time to make things even better in the new place than they were in my old apartment. Adolfo fixed a door on my desk unit so that it worked better than it previously did. That was super nice! All of the movers, the packer, and the contractors truly made my day. It was really the best move I've had in this city. Absolutely, the best!

Move size: 2 Bedroom Home Service cost: $2900

I had an excellent experience from the initial contact person Joshua, who walked me through the entire process and kept in touch with me as I changed the pieces I was moving to the very proficient and professional moving team..Craig, Edis and their Spanish driver( did not get his name). They came on time,worked with speed, even wrapped up the family heirloom furniture so carefully. They moved everything into the new apartment with no damage..Will not hesitate to recommend them.

Move size: Studio flat Service cost: $1000

I’ve moved twice in the past two years, and used flat rate both times. I’m beyond happy with them, enough to take the time to write a review..the price they quote you is the price you pay. The agent who helped me set up my move was not only attentive and pleasant, but every time I emailed him a question or adjustment, I heard back within the hour. That’s insane. The movers are beasts. They work hard, quickly and carefully. Both crews both moves were excellent, polite and trustworthy. Honestly, use these guys - even if your quote is a little higher than other companies, the transparency and simplicity these guys bring the table is best in class.

Move size: 2 Bedroom Home Service cost: $1600

I had used FlatRate in the past with good results..but I guess that's because nothing broke. This last move, they broke a $3000 dining table. I submitted a claim as instructed, waited 21 business days (the form says it takes between 14 and 21) with no word. I contacted them and was told they were waiting for something from operations. Later that day I received a new email asking me to submit the claim. I spoke to someone, very nice, who said I didn't have to resubmit the claim and would hear back the next day. It's now 26 business days and still no answer. Will update as we go along, in the meantime, I would suggest looking at other moving options.

Move size: 1 Bedroom Flat Service cost: $2000

My move from CT to NJ came up super quickly, and I was recommended FlatRate by my friend who had used them before. I submitted an inquiry online, and in less than an hour, was contacted! Adam was so easy to work with, and answered my many questions. When moving day came, I had a team of 3 great guys arrive to pack and move me. Reggie, Terrell and Bojan were excellent. They were punctual, professional, and quick! They really made a stressful day much better. Thanks guys for keeping me smiling, and for getting my stuff to my new home in PERFECT condition!

Move size: 1 Bedroom Flat Service cost: $2375

These guys have some of the worst customer service I've Ever experienced. Adam Robb handled my move and then as soon as things went wrong, he disappeared. I bought a new sofa from an outlet in Brooklyn and needed it moved to the city. The rate was $500 to move one sofa 4 miles. I didn't want to shop around so I agreed. I was reassured that it would be well wrapped and taken care of, and delivered to me in perfect condition. When the drivers showed up, I came downstairs and saw that they were dragging my brand new leather sofa on its side, the whole length of the truck. Furthermore, the sofa wasn't wrapped!! I couldn't believe my eyes. Its a $13k brand new leather sofa from Restoration Hardware and these guys are treating it like I bought it at a thrift store for 200 bucks. Of course there was a huge scratch in the leather. I tried dealing with FlatRate about this and after many calls I got nowhere. They offered me $180. The replacement of the piece that was damaged is about $3500, and they offered me $180!! Im just so disgusted by these guys..they have no sympathy and no remorse. Its all about dollars and cents. I called my account manager (Adam Robb) for help but it got me nowhere. Then I tried moving up the ladder and finally spoke to a manager Brittany Tovar and pleaded with her to do the right thing. She said that since I didn't insure the item, that's all they were required to give me by law, and that's all they would do. I asked her to at least reimburse me for my move and she made it seem like that was an insane request. Her assistant even told me to bring them to small claims court, which I thought was kind of funny. Anyway, you would think that a professional moving company would know that you need to wrap delicate furniture in blankets, and that if they didn't take all measures to protect your items, they would at least try to do the right thing and make it up to you. Instead these guys just really seemed to not care, and were only willing to do the bare minimum required by law.

Move size: Partial Move Service cost: $500

When we arrived at my new apartment, we found that the floors were not ready and I would not be able t movie into my unit for several hours. The movers waited patiently for 4 hours as I tried to get access to my unit, and eventually moved my things into storage space that I secured. Then, they offered to come back the next day (the 4th of July) to help me move my things into my unit. This ended up not being necessary, but I greatly appreciated their professionalism and patience. At the end of the day, moving ended up being the least stressful part of this experience.

Move size: 1 Bedroom Flat Service cost: $975

Every once in a while you find unreliable service companies, but Flatrate probably wins the price in terms of incompetence and negligence. I contracted an all inclusive moving service (including dissembling and reassembling a sofa and a bed frame) to move a 1bdr apartment from the Upper West to Long Island City on August 28, 2019. Well, I will tell you something, my sofa never arrived to my new apartment!! Someone from the carpentry team broke my sofa (while trying to dissemble it) and decided that the sofa could no longer be of any use (and took advantage of the fact that we were already travelling with another Flatrate team to our new apartment) and unilaterally took the decision to dispatch it as garbage it at an unknown location. After 3 hours of having no news of the carpentry team, they finally showed up with our frame bed (which by the way was severally scratched and damaged) and this person had the nerve of telling us he decided to ditch our (which he broke) sofa somewhere unknown. Unfortunately, that is not even the worst part of dealing with Flatrate. Their sales team seems nice (at least on the surface..), but their claim team is the most unhelpful, incompetent and negligent team you can imagine. We submitted a claim form the first week of September and we still have not get an answer on our claim. They do not answer our emails or phone calls, and neither the sales team has helped at all. I sincerely hope you do not commit the same mistake I did when deciding to hire Flatrate. The experience was and continues to be a nightmare.

Move size: 1 Bedroom Flat Service cost: $1500

To begin, Larry P. comes to give us an estimate by evaluating the items to be packed and moved into storage and then back home. We get 2 estimates from him (into & out of storage) and are quoted a FLATRATE price, to include full insurance coverage. The moving day arrives, as does the team and 3/4's of the way through were notified that Larry P. missed several items, so there would be a price adjustment, increaser. At this point I am thinking bait & switch, but we gotta go, so we proceed.
Our items get moved into storage for 2 weeks and thinking, this was not a bad experience. Then I am reviewing my American Express Bill and see that both moves were charged out at one time. I call and speak with Larry's boss, George. George apologizes, speaks to a woman near him and asks her to credit the account $ x amount, never happened. And then they charged us again for the move out of storage.
We move back in and notice that there are 3 individual items damaged or broken during the move, and here I think, this is annoying and we have full coverage. Then 2-3 weeks later I notice that there is another brand new piece of custom made furniture that is damaged in 3 places. Due to the fact that it is a lacquered custom table, I do not not know if it's salvageable or needs to be remade. Again, I think to myself, this is annoying and we have full coverage. Whew what a relief, it was worth the investment.
We submit the 2 claim forms and all the pics, not once, once twice..but at least 7 times. The geniuses in Claims, never thought to scroll down a bit and find the pictures. They kept telling me the e-mails did not contain any pictures. The Claims manager, Talisha does not return phone calls nor e-mails. So the Sales manager put me in touch with Customer Service, Bernadette. She started off very communicative and feel off the face of the earth, when the billing situation came up. Then I get a form letter stating that we are covered for .60 cents a pound. Needless to say I am a bit puzzled. So I go back to my e-mails and forward the e-mails indicating what level of coverage we wanted,( how else would I know the cost of full coverage).
I was told by Bernadette last week that the VP of FlatRate would be back from vacation on Monday, 10/28/2019. I called him this morning at approximately 10-10:15. Only to be told he was out of the office and she did not know when he'd be in. I asked for George and he was not available; Bernadette was also not available and I did not bother asking for Talisha. I called back about 10 minutes later to see if George was available, but he magically went into a meeting.
So when I returned home this afternoon I called American Express and disputed all charges associated with this move. The agent at AMX asked me if I had been in contact with FlatRate and I told her a very, very, very abbreviated version of the above, names only were given.
I will never use them again and only recommend them as a how not to run a business model.

Move size: 2 Bedroom Home Service cost: $5500

I moved with Flat Rate and took out Insurance and they broke two items one of which is an antique and a family heirloom. They movers were kind, but the company has decided that they will offer an insulting amount. It seems that taking insurance with them is a scam and only adds to their revenue. I have asked for an appeal which I am sure they will come back with another insulting amount. When I called they said you should have read the policy. I asked the agent if the insurance was theirs or an outside and he assured me it is Chubb. So it is my fault in trusting them. I have learned and can not reccommend then on any basis. I am only happy they did not break any items of real value or I would really have an issue.

Move size: 3 Bedroom Home Service cost: $7500

I have had a few terrible moving experiences, and had basically written off all movers as dishonest and incompetent. Flatrate was an amazing surprise. First of all, just the flat rate - the absolute transparency about the price - should be a rule for every moving company, and was just a huge relief for me, knowing that they wouldn't jack up the price in the last minute. And the price was lower than another company I compared to! Second, the movers were highly competent, efficient, and friendly. Third, the communication was excellent throughout - co. employees emailed or called with any issues, responded to questions clearly, and generally were so easy to work with. Highly recommend and would definitely use again.

Move size: 1 Bedroom Flat Service cost: $1600