Doree Bonner International

Doree Bonner. Where to start regarding the nightmare we suffered using this company. Household goods were picked up at residence in Scotland to be transported to Calgary here in Canada. Goods were picked up December 28, 2018. Contract indicated up to 20 weeks for delivery at which time we questioned the salesperson regarding this extensive period for delivery. His response was it normally would take 10 to 12 weeks but contracts being contracts etc etc. Goods lay in their warehouse in England for 3 months before being shipped. Household goods finally arrived June 6, 2019. That's one day shy of 23 weeks. Their contracts should state - Goods will get there when they get there - instead of indicating 20 weeks, which did not happen anyway. Had to purchase bed, sofa and everyday items due to this ridiculous time it took for delivery. Having made similar shipments of goods same time of year and shipped from Scotland to Canada over the past several years the average time using alternate shippers was 6 weeks and 8 weeks total from pickup to delivery. Doree Bonner. Not recommended. Definitely not recommended. Did I mention they are most definitely NOT RECOMMENDED. An absolute nightmare. Maybe from my perspective they should stick to local deliveries in the UK.

Service cost: £2400

AVOID! Use someone else, just not worth it when there are many good options out there. We used them to pack and move locally within Scotland - packing was very poor and we ended up with A LOT of broken items, everything from bed frames, clocks, crockery and dry cleaning. Customer service was appalling, they did not want to know, for example no one returning multiple calls or emails for months. Was never resolved properly and we are seriously out of pocket. Very unprofessional from start to finish.

Service cost: £1400

We moved from Glasgow to Norwich. We asked for quotes from several companies. Doree Bonner is a family business. Claire (who gave the estimate) was very professional and knew what was required. The estimate was less than other companies.
The plan was to have two days loading our goods at the end of the week. A trip down the following Monday. Unload into the new home on Tuesday and Wednesday.
After the van was packed, we discovered that the occupier had not intention of leaving for another six weeks. Panic.
Doree Bonner were excellent and agreed to store our belongings in their secure warehouse, at a reasonable cost.
Our passports were packed, and we needed them for a trip overseas. Doree Bonner search through the boxes and found them for us. (Thank guys)
The move-in caused a problem with a weight restriction on our drive, but, that they arranged a lighter lorry for the final leg.
The "lifters" were a great team. Very polite, very easy to work with. The "move-in-men" worked a 10 hour shift to unload, and were extremely helpful in placing everything where it was wanted.
There were a few dings - a bin and an expensive lamp was damaged. Our two e-bikes should have been treated with more care, and mine needed a specialist repair. However, our complaint was dealt with amicably one we were content with the outcome.
I've moved several times, and had experiences with different companies. Some very good, some awful, but, Doree Bonner were great, I would use them again, and am happy to recommend them.

Service cost: £2800

I am more than disappointed by this company and I would not recommend it to anyone. Let me list the facts:

1- They arrived 4 hours late to pack the goods, so late that they clashed with the disposal company I've hired.

2- Timing: My moving from London to NY, has taken 4 months already and I haven't yet received my goods.

3- Hidden fees: after you paid the quoted price, they will send you a bill for "admin costs" and then anotherone for "insurance" and then still another one to deliver your goods from the wharehouse to the final destination (yes, you are supposed to pay that yourself). None of these were disclosed upfront.

So expect to pay much more than the original quote and receive your goods way after the stipulated time.

Service cost: £780