Careline Moving and Storage

Do not use. They are dishonest scam artists who convince you to pay more through lying, then don’t go back when they have been caught. They also left items unattended for hours and drive off without them, having to be called back to collect after being left out in the public for hours. In addition they broke expensive items and then didn’t honour paying out despite paying for insurance with them. They are liers and cheaters and shouldn’t be allowed to continue their business.

Service cost: €3000

We used Careline as when we moved from Sydney to Cork they were the partner company in Ireland so we used them again to move back to Australia a year later.
Boy did we make a mistake. They packed with no care taken and no wrap paper whatsoever. As a result three sentimental crockery items were smashed to pieces as they were thrown in a box with a heavy metal bike trainer.
When we complained they did not care and simply said to file an insurance claim even though things broke because of their negligence.
DO NOT USE THEM!!

Service cost: €10000

DO NOT USE THIS COMPANY!
They do not 'care' about your items but they will use a few 'lines' to get your business.
I had my goods stored and transported from Ireland to the UK. Upon arrival items were broken and my sofas are ruined.
I was told my sofas would be wrapped in storage but this was not the case.
The insurance sold doesn't cover damage unless they wrapped them. A service I was not offered.
'Complaints' department do not take the matter seriously and the insurance isn't worth the paper it's written on.
I now have sofas which I worked hard for which are ruined.
Disappointing and unsatisfactory service and company.
Avoid at all costs!

Service cost: £1600

I was charged for services and packing materials that I never received. Packers did a horrible job, simply taping many of my old cardboard boxes which were already falling apart. Shipment was delayed considerably. Salesman took no responsibility and pushed me off on Noel Power, Careline's General Manager. Mr. Power tried to ignore me, only responding when I threatened legal action. Finally he told me that he would have Mark Carey, Careline's Managing director contact me. Mr. Carey completely ignored me. This company is totally lacking in integrity, ignoring customers who have paid and deleting all negative comments from their social media page and filling it with positive comments from their own employees and their families. Avoid this company at all costs.

Service cost: £4000

I'm writing this review from Australia and it's over 3 months since our things from Furniture to motorbikes have yet to fully arrive. With careline you pay top dollar but the service is diabolical. Ive had to be constantly on the phone with Brisbane to try and get things moving. Once careline says bye bye in Ireland to your shipment there is no more help from them, they're supposed to help completely with shipping but they've absolutely no clue as to what the requirements for Australia were. We have to pay a lot of extra costs in Australia due to careline not having an understanding of what needed to be done. I'd really never use them as the cost does not reflect the service. Really really disappointed. It'll probably be 3 and a half months for delivery. That's just totally unacceptable in my mind.

Service cost: €16500

We were extremely impressed with Careline from the first contact. They were efficient, informative and incredibly helpful and patient. Our goods were collected on the day and time agreed. All our household goods were packed carefully and well looked after. We were kept informed throughout the whole removal process, including where and when the container ship was docking. They arranged for collection at Cape Town and delivery to our home address.
Thank you Stuart, Ingrida and all the team at Careline. You made a stressful time so easy for us. If we ever move back we know who to contact!
Moving route on this form does not cover South Africa. We relocated from Ireland to Cape Town.

Service cost: €4500

We moved from Cyprus to Ireland in July 2021. The Cyprus shipping company use Careline as their agents to handle the transfer from Dublin docks to our house in Wexford.

The 40 foot container was full of all our belongings and a car. It arrived in Dublin docks on 10 August but it took Customs more than two weeks to examine the paperwork and eventually clear the container. This was due to a combination of factors, e.g. a major backlog of containers waiting to be cleared because of Brexit, a knock-on from the ship stuck in the Suez canal and staff shortage in the Customs department.

Luckily for us we had already liasing with Julie Gleeson at Careline for six weeks prior to this because there was a tremendous amount of paperwork we had to produce to verify our Transfer of Residence from Cyprus to Ireland and ensure that we were not liable to pay import duties etc.

Once the container was customs cleared it looked that we might need to wait another ten days for delivery. However Julie managed to get immediate release of the car the same day and transport of our belongings the day after. There was no damage to anything.

In short, the communication between Julie at Careline and myself – and the help/assistance that she gave - was excellent over a two month period so I would fully recommend Careline.

Move size: 4+ Bedroom Home Service cost: €2500

Careline lost/damaged £300 worth of our belongings which were transported from Ireland and stored in the UK prior to delivery. Items of furniture such as our beds, table and chest of drawers arrived at our UK home dirty, and one even covered in a sticky film of salt (suggesting on deck ship storage- no explanation provided by them). How can a steel heater be smashed open with careful handling? Parts for assembling a valuable stone sideboard were lost by Careline and it took 3 months for one employee to arrange delivery of these parts and assembly. I would not use Careline again as chasing them for the insurance claim which in the end paid us nothing was stressful, as did the constant writing of email and phone calls asking them to reinstate the sideboard which was a key piece of furniture. It was insensitive of the company to have a member of staff work while his mother was dying in a foreign country- as a result of his remaining in the truck to make arrangements, one man only moved our belongings, turning a 2-hour collection into a 4-hour anxious wait.

Move size: 2 Bedroom Home Service cost: €2000

We lost many things, a lot of money and a lot of time because of Careline International.

We moved cross-country within Europe, and upon pick up of our shipment, everything seemed smooth and easy. They were going to repack some items and help us pack paintings, bikes and other larger items.

The weeks went by...with no shipment in sight. Our main point of contact is not interested in helping and insists on telling us how much we are making them work on their vacation - we are clients paying for a service and are asking for a status update when the shipment of our home is not arriving around the date they committed to. Also, pass us on to a colleague, then?

Eventually we got help, and got a date promised for delivery for our shipment...three-four weeks later than agreed. On the day of the shipment, they lost track of our entire home - they were not able to locate our shipment?! Late the same evening they figure it out; they mixed our shipment up with one that was supposed to go to the other side of the country. Now we are worried, to say the least.

The day after, they arrive with our shipment and stress us through the process of signing that the delivery has happened - we never signed for the items, as the delivery personnel could not stay for long enough for us to do that. We look through all of the boxes, and cross-check the items in them to do our due diligence (because of them re-packing and packing some of our things more boxes arrived than sent), and several boxes were missing with both expensive and sentimental value.

We paid for insurance, and our point of contact confirmed we were following the rules of procedure, but, more than two months into this process, they revert back with false claims and are not able to help. In other words, we were fighting a losing battle from the day we paid them to ship our things. I would strongly advise you to not make the same mistake as we did.

Move size: 2 Bedroom Home Service cost: €2500