Arpin Van Lines

This company I would legitmately have to say was the worst company I have ever had to deal with! The mover pencil whipped in that my table top was spider-web cracked AFTER I signed and was given a carbon copy. I showed them my carbon copy that it was not cracked prior to shipment and they told me I was lying! I spoke with 2 supervisors Josie Sgagliarich and Rosemary Renos; they both were rude and told me I erased my copy that was written in pen. I will never work with this company and highly encourage others to reconsider them as a choice to move your household goods! I have never written a review for anything but I stayed up after a 12 hour night shift at the hospital to talk to them and they were absolutely rude, told me I was lying and so I stayed up just to write this review.  I urge everyone who reads this to never work with this company if you ever want to be compensated for broken items made by the movers!!

Service cost: $750

WORST COMPANY OUT THERE! DO NOT USE THEM IF U EVER WANT TO SEE YOUR STUFF AGAIN! I would give them no stars if I could! Had the worst moving experience ever, and I have moved at least 5 to 6 times.  The truck had a huge hole in it, and water ruined most of my items. There was 3" of water in lots of my bins, my clothes, furniture, and mattresses, were all wet and gross. No rhyme or reason to their packing method either. Things from the garage were thrown in with things from the kitchen. Which brings me to their ridiculous inventory sheets, that they supposedly write everything on! Total BS! I was missing numerous items, like a brand new 350 dollar  scooter, they claimed was not on the inventory list, which we watched go on the truck! I asked them to check the warehouse, they would not. Told me I was lying!  Oh, and they will deliver your stuff to u when they feel like it. Never mind when u need it! Don't give them a date, u won't get it then, as u will read in many reviews. We had to wait an extra week, because they didn't have a driver. Oh, did I mention that I needed to be out of that apartment then? MY large mirrors were all broken, because they were wrapped with paper. Did they ever hear of bubble wrap?? For a 20,000 $ plus move, I think they could have sprung for it! All the frames on my oil paintings were chipped 2, because again wrapped in paper. Clothes were thrown on the bottom of wardrobe boxes along with the dog bed, pillows, etc, all on top of my clothes which sat for 6 months like that in storage.       Heavy boxes were put on top of my furniture and caused it to bow in the middle. Their "furniture specialist", they sent out to my home,  said it was warped, and they were not responsible for it. Just what are they responsible for? Oh, forgot to mention that they dropped it out in the street 2! All my painted furniture peeled due to condensation from all the water in the truck. Again, they are not responsible for that either. I especially loved when they took the tape off my leather couch, and ripped off half the leather, then tried to wipe it off with a cloth, and acted like nothing happened. Upon delivery , my brand new hardwood floors were all scratched, walls chipped, and I overheard complaints about moving a dresser twice. Not 2 stressful, right. Claims is a nightmare. Went back and forth for 6 months to get barely anything for all the damage we incurred. That is when we finally got a response from them. They do this on purpose, so u will just give up. I could go on, but I think u get my point by now! RUN RUN AS FAST AS U CAN FROM ARPIN MOVERS!  .

Service cost: $20

We hired this company to do a move from the Albany area to Florida for our daughter.  The pickup was very professional and they made a detailed checklist of her items, which was supposed to be reviewed when her items were delivered for accuracy.   It took 3 weeks for her items to come and when the driver arrived he was drunk, verbally abusive, intimidating and many of her items were extensively damaged.   They demanded payment up front knowing items were damaged and intimidated her into signing the paperwork before she saw that her items were damaged. When she went outside after they arrived and they opened the truck her items were tossed all around in the truck.  They were not properly secured.  She then witnessed them throw some of her items from their truck.  She was paying in cash and they were refusing to give her a receipt.  They never provided the checklist of her items they promised to ensure that all of her boxes were delivered.  She is a young girl and was extremely scared and upset. They then refused to leave the apartment and tried to intimidate her further.  She ended up having to call the police on the driver!  We definitely do not recommend this company!  This was a horrible experience!

Service cost: $1989

Move from Ohio to Arkansas.
Pros: none.
Cons:
- the moving coordinator was always unavailable or took a lot of time to respond;
- dates for packing and loading were scheduled before they asked us if it's OK with us;
- the packers were late (2hours) and then they took an hour and a half lunch break;
- the items were packed terrible (insecure, wrinkled);
- loaders were not careful, broke a shelf;
- delivery guys did not have the inventory sheet when started unloading and they got mad when we asked for it;
- they did not assemble a lot of the furniture - the beds didn't have the screws on and had we layed down we would've prob broken the bed;
- scratches on bed, furniture, TV;
- missing box;
- about 30 items that were broken (some souvenirs that are not replaceable);
- filed a claim 4-5 days ago and were supposed to have someone contact us (within 48 hours) to come check the damages ( a third party).

Service cost: $5000

Still in a state of shock regarding this company.  Words do not even begin to describe they way we were treated.  But to destroy our personal house hold items that have been in the family for years is so sad.  I have move many times and never have I had so much damage.  Even the move to Hawaii and back did not have the damage this move caused.  Arpin Van lines does not care.  They tossed your furniture around.  What is interesting is I packed most of my personal belonginhg.  Old dishes, old picture frames, lots of kitchen dishes and not one of these items was broke.  All the items broke, tore-up were by Arpin. Here is a partial list!! Antique radio – internal components separated, wood chipped and dented multiple locations, mesh ripped, frame around mesh cracked. Flower pot – broken and silk flowers damaged.  Was wrapped well? Small Desk chipped pieces missing. Secretary desk – internal, fixed shelves separated completely; loose nails showing. White night stand damaged along the side, broken corner. Missing knob to drawer?  Missing screws. Boxes smashed and spilt open from being tossed around. Bicycle taken apart, basket removed, seat off Top of outdoor umbrella broken Sofa table scuffed.  Was told it was that way when shipped.  Not a big deal use furniture polish on it. Curio cabinet –Glass door completely broken off.   Antique gate leg table refinished two years ago.  new scratches White Queen metal head board never moved, has three deep scratches.  Completely down to the metal.  Only two years old.  Duck tape to boxes? All items I packed in good condition.  Furniture is banged- up, scratched and damaged.  Why would the movers damage the items?  What are we paying for?   Items appear to be snooped through.  Bakers rack has a broken drawer.  Sits inside the rack!  Not sure how this could get broke unless tossed around. Not properly packed by Arpin and TLC movers. Honeywell fan the pedestal stand broken. Hunter air purifier the control component broke.   Makes strange noises. Again all the old dishes I packed arrived unbroken.  Amazed considering how the furniture was damaged.    My items were moved  5 times.  Please ask how many time your items will be moved.  From the house to a warehouse until the Arpin Van line truck.  Then tossed in the truck, then unloaded to another Company who tossed and finished breaking your stuff.  Then delivered to your home in a rude, condensending manner.  .

Service cost: $484597

I just moved back from Germany about three months ago.  During the time I lived there invested in furniture, grandfather clock, Bavarian china. Furniture arrives; 4 broken dining room chairs, broken grandfather clock, stolen items like china. Arpin was verfy defensive even defensive of the German movers who apparently were totally disrespectful of someone's property.   What is more disconcerting is that one of the officials was very eager to pass the buck when confronted on how they handled the move. The insurance adjustor very arrogant and downright vindictive and rude.  Arpin's adjustors are just in cahoots with them on irresponsibility. The adjustor they contract wanted to deal with the claim at their convenience and so did Arpin. Who's responsibility is it to get the furniture back ino one piece? I really do not think this company should be trusted nor their insurance adjustors. They are not responsible.  I am dissapointed in placing my valuables in a company who cannot be trusted.

Service cost: $50

I will never use this company again and I will make sure to warn every military family I know to avoid this company at all costs. My husband and I just completed our first military move and we were assigned Arpin Van Lines to complete our move. The man who was contracted out through Arpin was the rudest, most condescending man I have ever met. I wouldn't trust this guy to ship my trash can.He came to the origin pick-up unprepared and completely unable to find the place. My mom was the point of contact at the pick-up site and the mover was very unprofessional and rude to her. There were two men moving that day and one of them had apparently worked the night before and he was completely useless. My mom ended up having to pack boxes and help them do their job.When our delivery was scheduled, the mover called that morning (unprepared again) and argued with my husband about whether or not our street address was a "Road" or "Drive." when we explained to him that as far as we knew it was "Road," he still argued that he couldn't find it. My husband then suggested that he could try "Drive" in his GPS and see if that will work. Instead of trying that he continued to argue with my husband. He finally found our house and then in a condescending rude tone he proceeds to tell us that he checked our street sign and that it is "Drive" and that we were wrong. I drove by the street sign later that day to check it out for myself and it is. Road! Put two and two together and this guy is just your regular class-act liar. To top it off, he had no respect for the military. He told my husband and I that he is used to moving "Higher-ranked" officials and that he barely makes any money moving lower-ranked officers like my husband. Thankfully, I have found only one item so far that is broken. But the way he handled this seemed more like a used car salesman making a deal rather than a businessman making something right. Long story short, never use Arpin Van Lines!

Service cost: $50