Umzugsservice Laubach

After the initial very positive impression and based on the good reviews on the company's website, we decided on Laubach. The first surprise: not all of the moving goods were taken, despite a prior promise. We had to wait 4 weeks for the rest! Unfortunately, the team was only partially motivated and was poorly organized. After unloading, we spent two hours sorting ourselves because everything was somehow placed in our apartment. There were a lot of complaints. A piece of furniture apparently didn't fit into the room at all, so we put it in ourselves, without any problems. The second date for the rest was postponed and we had to reorganize friends and helpers several times, which is not easy from 700 km away. There was even a crate of wine missing and a floor was destroyed when we moved out because the heavy piece of furniture was moved incorrectly. A lot of the furniture now has flaws. Overall a poor performance, we never heard an apology.

Move size: 4+ Bedroom Home Service cost: €4200

Moving within Kiel:
The things were in the new apartment in the evening, but some work was not carried out or only very poorly. In addition, some things broke during the move. There was no acceptance inspection in the new apartment and you only had one day to report any damage and send it to the company by photo. Extra work in a new apartment without internet access. And in that short time it is difficult to take a look at everything. The employees were underground. Disparaging comments about the furniture, always complaining and complaining, unfriendly and there were even derogatory comments about myself. There wasn't even an apology when I complained in writing about it. The answer also showed that Jan Laubach did not even understand the content of the complaint. All in all, more than disappointing. A lot of money for minimal services. I can only advise anyone against hiring this company.

Service cost: €950

The next time we have to move, it will be 100% with friends and acquaintances (like twice before), we never had such damage and the organization and implementation was a lot more professional than we experienced with the Laubach moving company in September 2015 had to.

Two months before the move, Mr. Laubach and an employee were with us in the apartment (2-person household, 100 square meters, 4th floor in the old building without elevator) in order to estimate moving goods and costs. According to his own statement, our new home was also known, since an offer for the upcoming move of the former residents had also been made here. So we had a really good feeling at the beginning, as it was also discussed extensively that we above all Want to move with a company because we only bought new furniture 1 year ago (including solid wood wardrobes for € 3,600; bookshelves for € 1,000) and there is a sensitive parquet floor in the new house. All unproblematic, you would have experienced people, you would bring a mattress protector, you protect the parquet with mats and underlays etc.pp.
And if something should actually happen, you are sufficiently insured ..

The damage is briefly summarized here and, if relevant, its repair status after 3.5 months. If you are more interested, please read the following detailed description of the move:

• No use of the promised ceilings and documents for the furniture transport, therefore the parquet floor completely scratched - slight attempts at repair by the Laubach company in October 2015, scratches not completely reversible, after talking to the landlord, the problem was shelved because the entire floor is difficult to find could swap in the house
• Wardrobe (1 year old, original price 3600 €) can no longer be used because rails are not properly attached, sliding doors are scraping, floor plate is broken, etc. pp. - No repair to date, at the end of December 2015 approx. half of the costs for the repair were promised
• Destroyed a shelf wall from the bookshelf (€ 220, 1 year old) - after approx. 3 months € 50 compensation was promised, but you probably can't buy the board individually, so we have to pay € 170 out of our own pockets. >
• The damage was deliberately attempted to conceal
• Scratched desk - Laubach did not go into this at all
• Many small scratches in almost all of the furniture - we did not complain about everything separately because some of the furniture is older.
• Abrasions on black painted shelves (black paint on the walls) - was not taken into account
• Wallpaper partially scraped off and damaged - we repaired it ourselves
• Employees did not adhere to agreements, did not bring the agreed items with them or did not use them (mattress protectors, TV boxes, clothes boxes, etc.)
• Despite the color coding and letters, cardboard boxes were placed completely randomly
• The assembly and dismantling of the furniture was paid for, but then you had to haggle over every piece of furniture on site
• Crack in a tile on the ground floor
• We were "scared" several times and told we should choose other locations for the furniture because it could not be transported to the intended location
• Overall, employees were very unmotivated, had partly celebrated the evening before and wanted to call it a day soon

Here is the detailed report:

We were highly motivated, in a great mood and we were looking forward to the team that we provided with sandwiches, drinks and snacks throughout the day. Unfortunately, on the day of the move, which we had not specifically scheduled for Monday or shortly before and for the weekend, almost nothing went as expected:

The assembled team arrived at our place punctually at 8. Even the first comment made us swallow: "We thought it won't be that much today, I was partying at a friend's house until 2 o'clock last night." After a question, we learned that Mr. Laubach probably only tells his employees when they need to be where The transport of the (self-packed) cardboard boxes then went quite quickly, although my husband lend a hand. The further the transport went on, the more clearly you noticed that the motivation was disappearing. The mattress became Transported without a schooner because somehow you forgot to take it with you. Instead, the truck was full of clothes boxes, although it was clearly discussed and written down that these are not needed. Since we had only bought a new TV a few months earlier, we had it Cardboard was kept for this with wise foresight, which was also highly praised during the apartment tour, because that's the only way to get one Transport large flat screen safely. When it was time to load it, one employee took the TV and a second separately (!) The empty box. When asked about this, the gentlemen said it would be much easier without the box, because otherwise the stand would have to be dismantled. Then I said you could put the box in the trash or leave it here. Later, when unloading, we were able to find out that the empty box was also being transported and when we asked why this had happened, the answer was: "Keep it safe when you move!" I thought I wasn't hearing correctly! />

When it came time to load the last shelves, the air was completely out, the employees did not want to dismantle the shelves, although the assembly and disassembly of the furniture was paid for, but assembled the Reagle are only transported at our own risk !! < br />

After a 10 minute drive and an extensive coffee break, it was time to unload the truck. The place where the boxes were placed was clearly marked in color and with letters (kitchen, cellar, ground floor, first floor), but that didn't help much. Had we not paid attention to it ourselves and asked the staff several times, this would have been completely ignored. I expect it to be different from a professional company. I go to someone who does this every day from the assumption that the boxes are stacked reasonably neatly and not just placed somewhere in the room.

There was absolutely nothing to be seen of the mats that were promised to protect the parquet, when we later asked Mr Laubach about it, they just said, “Yes, the boys usually have something with them.” The oak parquet, which has been well cared for for many years, now has various scratches that also appear after polishing (including by Laubach approx. 1 week after the move) and the like. We have also repeatedly emphasized that it is important to lift the furniture and not to push it, but this was simply ignored and When we addressed the scratches, one of the gentlemen wiped it with spit (!) and said that nothing else could be wiped away. Really annoying! That would not have happened to private individuals, because then you would have taken care of the protection of the floor yourself .

It was particularly annoying to deal with the expensive and almost new wardrobe, which I have not been able to use for 3.5 months: during assembly, another board was dropped on the base plate and broke through in the middle. Nonetheless, the employees wanted to assemble the cabinet because they didn't know how it would go on. Sure, you are insured, but nothing more could be said about it. The result of the construction, which was then quickly put over with: the sliding doors of the cabinet can no longer be moved, the screws were partially completely destroyed and overtightened and if you try to move the doors, you scrape off wood every time can then collect the sawdust under the cupboard. Sometimes the angles were screwed in completely at an angle and some parts were not installed at all because they no longer fit. In addition, various deep scratches were caused on the doors and side walls during transport and even today, 3.5 months after moving, I cannot use my wardrobe. What is particularly annoying about this is that I asked right from the start whether the cabinet could not be repaired and then look afterwards to see how it is handled by the insurance company, but both Mr. Laubach and the insurance company repeatedly emphasized that one had to wait first. In the end, after 3 months (!) We got a letter from the insurance company that a certain amount of money will be paid out and the rest is up to us - if I had known that, I would have had a usable wardrobe for a long time!

The Laubach company initially tried to conceal further damage. A side wall of one of our bookshelves was badly damaged, about half of the lower back corner is completely missing. Luckily we saw this when the shelf was being carried into the house. I didn't find it very credible when the employees assured them that it wouldn't have been noticed beforehand - the missing piece should have been somewhere and then at the latest you have to think about where it came from ?!

At the end (around 3:30 p.m., mind you), the employees didn't feel like it anymore, each piece of furniture was counted, with each cupboard it was discussed whether it actually had to be carried upstairs. If my husband had not carried it so hard, it would have been 30-60 minutes later, but this was not appreciated. It was actually agreed that all the furniture that Laubach would dismantle would also be completely reassembled. In my opinion, this includes also that you build the shelves back into the shelves and make sure that they are level. The employees knew nothing about this. Accordingly, it all stuck to ourselves.

The constant comments in between were also particularly annoying, e.g. that you couldn't get the sofa on the first floor, we should think about where it should go and also with regard to the wardrobe it was initially said several times that it was impossible to open the large doors (2.20 x 1.30 cm) into the bedroom the room would be too small to transport and set up (16 sqm room, closet 240 x 220 cm). I don't think this behavior is OK, after all, they are professionals and both the furniture and the premises were sufficiently known beforehand.

I don't want to dwell long on the other minor damage, but would like to list them for the sake of completeness:
- Scratches and abrasions on lacquered shelves and almost all pieces of furniture
- Wallpaper abraded in places and with scratches from furniture
- Big scratch across the desk
- Small scratches in the parquet around all (!) transported pieces of furniture
- Crack in a tile on the first floor

After 3.5 months we are still suffering from the consequences of this unprofessional and therefore totally overpriced move and we are certain that we advise everyone against moving with a company, especially not with the Laubach company! For the money I could have organized 10 friends and rewarded them richly and the result afterwards would have been much better. Sad results, Mr. Laubach!

Service cost: €1400

The boys try hard but not adequately trained. Unfortunately, some things broke which we only noticed later. But already when disassembling the cupboards I found it strange that only one of the 4 men had dismantled and rebuilt the cupboards. Even when it was carried out, it struck quite a few times. The guys are nice but totally overwhelmed and overwhelmed my impression. So I can't recommend the company to anyone. When paying, the boss also wanted more money than agreed during the conversation. But since we had the cost estimate, the old price remained.

Service cost: €1400

First of all, everything was professionally assessed. Quite expensive estimated in advance and paid in advance. Then the moving date, everyone was on time and quickly, too quickly, worked. Unfortunately, the dishwasher was accidentally dismantled and not reassembled correctly, but nothing was said. Result: water damage in the kitchen, which was only discovered later. The washing machine was not installed correctly in the new WHG, damage could be averted because we live on site. The company does not disclose its insurance because major consequential damage has occurred in the kitchen. All in all, everyone was hectic, there was demolition, the agreed cabinet assembly was canceled unfinished. Everyone wanted to go home quickly, that's my impression. Never again!!!

Move size: 4+ Bedroom Home Service cost: €1800

After the first, trustworthy impression, a real disappointment. A moving company with no feeling for apartments or furniture. Nothing was laid out on the floors for protection. The boys did not take any appropriate break despite repeated requests. If you feel like scratched floorboards and partially badly damaged furniture and a lot of trouble, you can do that. Sometimes very nice helpers. Unfortunately also black sheep who lie disrespectfully in your face and think you don't notice. Read more at: https://www.umzugzüge.com/write-a-review/step-1

Move size: 2 Bedroom Home Service cost: €1770

We moved within our city, from one-family house to one-family house. In the preliminary discussion, which the owner of the company carried out himself, the volume was estimated at approx. 150 boxes. We had booked a packing service. Unfortunately, only 90 boxes were delivered in advance, which of course we didn't count. On the first day of the move, the packer noticed this and boxes had to be reordered. The packer also noticed that he and the trainee would not be able to manage the packing volume as agreed in one day. There was a lot of phone calls and an additional man was ordered, but even after his appearance, he mostly telephoned and chatted a lot with us, but did not pack a lot. Much later we realized that this very employee just threw our numerous books all over the place in the boxes. The next day the moving crew came and immediately began to discuss with us that such a volume could not be achieved on the agreed two days and that it should only continue a few days later. This could be clarified with a call to the owner of the company and the move was carried out on the two agreed days. Nevertheless, on these days employees were constantly being removed and others brought in again, which incidentally went hand in hand with a constant deterioration in the level of understanding. An unbelievable unrest arose and the overview was lost. Now 6 weeks have passed and slowly you get an overview of the actual services of the company. Lo and behold: our son's well-filled piggy bank and a huge Ikea curk box with all the Lego are missing, numerous books are damaged by improper packing of the books. After the owner of the company was confronted with this, he assured me that he will sort it out. That was 4 weeks ago without him reporting back. We would like to report here on the further course.

Move size: 4+ Bedroom Home Service cost: €4517