Thomis Reed Removals & Storage

Choosing a removal company can be a stressful experience in itself, but Thomis Reed really helped us through this part of the process, the lady who we spoke to on the phone was calm, confident and was a major factor in our decision to chose this company for our move.

On the day of the move they turned up on time, the lads were polite and they worked extremely hard to get the vans packed / unpacked as quickly as possible.

Unfortunately, the warning signs started to appear very quickly into the day. The booking lady had reassured us that all furniture would be individually wrapped and great care would be taken with our valuables. However, we realised that items were being put into the van without any protection and when we questioned this we were told this wasn't the practice and they only had limited sheeting for a select few items. They attempted to carry the dining table out in one go and load as is (to save time) instead of detaching the top from the base and wrapping as had been discussed at quote stage. When they finally gave in with that approach (after bouncing off the door frame several times) they just turned the table upside down and placed it onto the hardwood flooring, scratching the top.

When we arrived at our new house, several items came out damaged / scratched. Attempts were made to repair some items, for the scratches we were told to just contact the office and they would sort this out the next morning. When we called the previously friendly lady, it was like speaking to a different person. We were told the damage was our fault as the furniture was "poor quality" and it was made very clear very quickly that after care and issue resolution were of no concern to this company.

I have given the company 2 stars as they did complete the move, but this is only the basic requirement of a removal company and you should be able to trust that your possessions will be treated with respect and care.

Service cost: £900